News and Tips from Crelogix Acceptance Corporation

graph Many business owners deal with plenty of stress and aggravation - sometimes, the pressure can result in sharp words with staff, or other negative interactions with employees. Whether you employ two people or a hundred, you need to know what will make or break your home improvement business - your relationships with your staff will often determine whether or not you succeed or fail. Here's why...

Surveys have proven that employees are most apt to leave a job because they feel undervalued. It's not money or power they crave, but recognition. By validating your employees, and learning to control any sharpness or harsh words, you can begin to nurture your staff. You don't have to be fake or overly emotional - simply be certain to offer praise where it is due. If you don't value your staff through affirmation and praise, you may lose them. Training and high turnover can waste a lot of time and money - it's easier to take care of what you already have!

When you must correct behavior, do it properly. Don't tell off a staff member in front of everyone else...things that seem minor to you will feel very major to those in your employ. When you reprimand, employ the Golden Rule - would you want to be spoken to this way? By checking yourself, your can make relationships better - your staff will feel appreciated. Avoid power trips or outbursts - set an example for everyone else.

Most people (including you!) have probably experienced problems with a boss - for some, the stress of a bad relationship with a superior can cause health problems, depression, and intense anxiety. If there is a negative "vibe" in your office or shop, you should look at yourself and see what you can change. By becoming more positive and nurturing your staff, you can create an atmosphere that breeds success. Customers feel the energy between employees and bosses - make sure they are not uncomfortable in your place of business. You should be certain your place of business is warm, friendly, and inviting.
Negative staff members can actually drive business away - keep an eye on things, and observe interactions between staff and clients periodically. Maintain a presence at the office, even when things get really busy - try to spend some time with staff each and every day - it's good to keep the lines of communication open whenever possible.

Be sure there is no confusion about job descriptions and responsibilities - you are the boss, and you must make these parameters clear to everyone working under you. Even if your business is small, take the time to hammer out job descriptions and to discuss what is expected of everyone - plan frequent meetings so everyone is on the same page. Boundaries and rules are actually good things, especially if your management style is too spontaneous.