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On the web at ContentedCo ws.com

Since early Spring, we have been advising clients to revisit their general business and HR practices and policies in view of the swine flu epidemic. Based on an article in the 8/25/09 edition of USA Today, that advice seems more applicable than ever.

According to the article, sourced to the President's Council of Advisors on Science and Technology, re-emergence of the global H1N1 (swine flu) epidemic in the U.S. in combination with the regular seasonal outbreak could wreak havoc this fall and winter, causing as many as 90,000 deaths, not to mention serious disruption to American business.

In June, I posted the following piece on Workforce.com in response to a reader question. It seems to bear repeating:

Concern about the potential spread of the various flu viruses among your employee population, and its subsequent impact on your business is appropriate. Though it is small comfort, you are not alone.

Information: Given that this is a new strain of flu virus, some education is in order for you and your workforce. We have found the CDC website (http://www.flu.gov/) to be quite helpful. In addition to the latest factual updates on the management of this disease, you'll find links to a host of audio, visual and print media that you can rebroadcast to your employees. The site also contains an entire section for employers.

Policy: One of the first things you'll want to do is review your internal policies vis--vis the objective of maintaining a functioning, relatively disease-free workplace. Specifically, do your current policies further or impede this objective? As a case in point, many organizations have attendance policies that put employees in a disciplinary mode after a set number of illness occurrences. If your policies-and the threat of disciplinary action-potentially coerce an employee to come to work who shouldn't, consider temporarily suspending the automatic punishment provisions in favor of a more reasoned approach.

In the same vein, people are frequently induced to work when they shouldn't due to economic sanctions. This might be a good time to reconsider your sick-pay policy in general or at least in view of the virus-related cases If you truly want people to stay home when they are sick, you simply must remove those things that serve to punish desired behavior.

The simple fact is that people, all of us, do what we are incented to do. Over the course of two decades of working with high performance organizations, we have found a very strong bias among world-class employers for treating employees like responsible adults and then expecting them to measure up. They usually do.

Be advised that any changes of this sort will require some careful communication with your management team to ensure they understand that the organization is not lowering standards or "going soft."

Facilities: As the CDC has maintained continuously, the exercise of simple hygiene measures may provide the best weapons against the spread of H1N1 or other flu varieties. To wit, it just makes sense to do things like making hand sanitizer, tissues and appropriate refuse containers readily available. The same for keeping restrooms well stocked and scrupulously clean. Make sure there is ample hot water for hand washing. Similarly, you will want to review any policies, processes or practices that put large numbers of employees into close proximity with one another. Break rooms, fitness facilities and meeting rooms pose an opportunity for the airborne spread of disease. To the extent that you can schedule smaller numbers of people into these facilities at one time, it may make sense to do so. As for the meetings, you can probably eliminate a lot of them entirely and get a standing ovation for your effort.

Special measures: If your health insurance provider doesn't already have a hot-line whereby employees can talk with a nurse or nurse practitioner, encourage them to get one, and insist that it be adequately staffed so sick folks don't have to spend an hour on hold. Some organizations take it several steps further by making private or co-op medical facilities (physician, clinics, etc.) available to their employees. Indeed, we know of one employer, the Pebble Beach Co., that has an excellent facility and superb medical staff for its workers and families. Though a facility like that takes time and real commitment, it is possible to organize private outpatient, in-home or on-site screening and treatment services for your employees pretty quickly.

This is something that can be done on your own or in concert with other area employers. Your health insurance administrator or workers' comp carrier can likely offer guidance and make referrals. Whatever you do, don't wait, because time is not on our side.

Perilous times demand extraordinary leadership.

Are you struggling to manage the fear and uncertainty your employees are experiencing as a result of the current global economic crisis?

Are you being asked to balance cost cutting measures, potential layoffs and other major organizational changes against employee engagement and higher productivity?

Are you stuck in neutral, unsure how to lead in such times?

If so, Bill Catlette and Richard Hadden can help.

Our new keynote presentation, "Leading Through the Storm", provides specific tips and techniques to help you lead successfully in uncertain economic times, and to get the most from an enthusiastic and engaged workforce.

It's a message of hope, of realism, of optimism, and of practicality. Your audience will learn:

* At least six ways to keep people fired up and focused in difficult economic times.
* Tips for building and maintaining a reputation as an employer of choice - which is critical, even in times of higher unemployment.
* Strategies and examples from real organizations, and real leaders who are getting it right.


Find out about bringing Bill or Richard to your organization. Contact Geoff Knue at 317-873-0011, or gknue@gknue.com .
We administer employee satisfaction surveys, and analyze, interpret, and present the results to your leadership team.

Especially in times like these, no organization can afford to operate without the full engagement of everyone on the payroll.

Our turnkey process provides a valuable and affordable way for you to measure your organization's effectiveness in the view of those who fuel your business with their effort, labor, and commitment.

Visit us online, or simply contact us, to learn more about our survey process and how it can help to make your workforce a powerful competitive weapon.


Richard Hadden and Bill Catlette
Contented Cow Partners, LLC

phone: 904-720-0870
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