In his commentary Saturday after Senator Hillary 
Clinton's end of campaign/concession speech, 
MSNBC announcer Chris Matthews proclaimed that 
the senator had given a "thoroughly professional 
speech." 
Political leanings aside, I would argue with Mr. 
Matthews' statement, for one reason: A speech that 
was scheduled to begin at noon didn't start until about 
12:45PM because the senator was late arriving. In 
point of fact, she didn't even leave her home until 
about 12:25. Forgive what some will no doubt see as 
piling on, but a professional effort would have included 
arriving at the venue on time and not, as a result, 
keeping her audience, her friends, fans, and foot 
soldiers waiting for nearly an hour in an uncomfortably 
warm building.
In a speech to the Army War College, General Melvin 
Zais once remarked that, "the only reason that 
soldiers stand around and wait is because some 
dumb jerk officer didn't plan it right, or planned it so 
that they would have to pay for his not missing a 
deadline." The General is right, and to be fair, Senator 
Clinton is far from being the only culprit. Wasting other 
people's time is one of the most inconsiderate things 
we can do, and sadly, we do a lot of it.
Every day, doctors, ministers, managers, airlines, and 
lots of others break faith with and show callous 
disregard for people by disrespecting their time. Oh, 
yeah, there are indeed bonafide unforeseeable 
emergencies, but in reality, they constitute a very small 
part of the cause for our tardiness. Anyone who flies to 
or through the New York area is all too familiar with 
this. The chief reason that virtually every flight leaving 
the area is late is because the airlines and FAA have 
conspired to allow more flights to be scheduled than 
can possibly take off in a given period, even on a 
bluebird weather day. Were he still alive, General Zais 
would not be amused.
How many times have you sat well past the appointed 
start time for a meeting to begin because a couple of 
participants had deemed their time and priorities 
more important than everyone else's? Worse yet, how 
many times have you been that late arriving 
participant? 
Many years ago, FedEx founder Fred 
Smith was a few minutes into his speech to an 
assembled group of senior managers when a group 
of three vice presidents strolled into the room, having 
taken a slightly extended break. Stopping in mid-
sentence Smith glowered at the three guys now 
entering the room and barked, "You three don't even 
need to sit down. If what I've got to say isn't important 
enough for you to be here on time, you'll have to get it 
from someone else. Just go back to what you were 
doing."  Once a Marine, always a Marine.
So what to do? How do we get a little better handle on 
this? Here are a few thoughts:
1. Make damned sure that if you're supposed to be 
somewhere at 3PM, you're there. No excuses. Stop 
assuming that your time is more valuable than anyone 
else's. It's not.
 
2. When you are running a meeting or other function, 
start it on time, period. Don't punish the innocent by 
waiting for the guilty.
3. If you are in a position to enforce it, levy a fine (that's 
right, financially punish) those who arrive late to your 
meeting. Make the fine substantial. I once fined two 
managers who had arrived late to a meeting $25,000 
apiece from their operating budgets and $500 apiece 
personally. The $50,000 budget credit was transferred 
to the operating budget of the meeting's host, and the 
personal money went to a charity designated by the 
tardy culprits. Chances are you won't have to do it 
more than once or twice. Recommend that others do 
the same. You will begin seeing positive cultural 
changes throughout the organization.
4. If you are a meeting participant, allow a five minute 
grace period. If the meeting hasn't begun by the end of 
that period, excuse yourself until it begins. Don't make 
a scene, just leave. 
5. Make a personal decision not to patronize 
organizations and so called professionals who waste 
your time. They don't deserve your business. In the 
case of airlines, check your intended flight on 
FlightStats
(flightstats.com) before booking. There is a difference.