I recently had the occasion to attend the AT&T Pebble
Beach Pro-Am Golf Tournament. In addition to taking
in some of the most majestic scenery on Earth, I got
the chance to observe the talented men and women of
the Pebble Beach Company in action, and to renew
my appreciation for the great game of golf.
One of the things that makes the game unique and
such a pleasure to play and watch is that, by both rule
and custom, it is inherently self-policing. Players are
expected to accurately count their own strokes,
promptly announce their own rules violations, and
impose the appropriate penalty, whether their
opponent or an official has witnessed the event or not.
Indeed, in most golf matches, there is no official. If, for
example, an errant shot leaves a player with an
unplayable lie, he or she may take a drop at the
expense of a one shot penalty. You don't just kick your
ball back out in the fairway and hope that nobody
notices. Similarly, should your ball move ever so
slightly as you remove loose impediments, you record
a penalty stroke on your scorecard. In other words,
you're expected to have the honor, decency, and be
man or woman enough to use the expression, "my
bad."
For the benefit of non-golfers, this is akin to calling a
foul on yourself in a pickup basketball game, or telling
your tennis opponent that you foot-faulted on your last
serve - things that just don't normally happen. The duty
is the same whether you're an amateur hacking your
way around the public links with your buddies on
Saturday morning, or your last name is Woods, and
it's a certain Sunday afternoon in April at Augusta.
I was reminded of golf's "my bad" approach while
watching Arnold Palmer's Bay Hill Invitational
Tournament this afternoon. For more years than I can
count, Mr. Palmer has been a respected icon of
American sporting tradition. He and the game he has
so ably represented for several decades stand in such
stark contrast to recent events involving politicians,
celebrities, athletes of other sports, and unfortunately,
business executives who have been caught cheating
or just behaving badly.
Clients and others often ask us how they can improve
business outcomes by getting people to take
responsibility for their actions and performance. My
sense is that one of the best places to start, not unlike
the game of golf, is with a higher order of expectation.
Indeed, I will submit that the only way to routinely get
people to act as if they are truly stewards of the
enterprise is to make it clear to everyone that your
standards are, in a word, higher. No equivocation, and
no apology. It can be difficult to set and maintain the
bar at a higher level, but when you do, you can really
move the needle.
Godspeed!