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Just for the "Smell" of it!
-It's true with Tipton Linen service you can not only see the difference, but you can smell the difference.
Surely you've ate at a restaurant or maybe you own or manage one that offers linen napkins. Have you ever taken a moment to hold one of those napkins up to your nose and smelled it? If not, try it...you may be surprised. Typically it will still smell of grease and even a little sour. However, we have it down to a science.
It's simple; here's why our napkins smell so fresh:
- We use the right amount of detergent
- We use the right amount of water
- We do not overload our machines
Additionally, we are a Green Company. Meaning the detergents we use are Green compliant as is the process in which we dispose of the water.
Your image is important. Which napkin would you prefer to set in front of your guests?
Tipton Linen and Custom Matting has been servicing the St Louis and surrounding areas for over 60 years. We lead on quality of product and service and are price competitive.
I am happy to schedule an appointment to evaluate your current linen program. I know we will make a difference for the better while keeping your cost within your budget.
Sincerely,
Giovanna Noe', CSEP
Account Analyst
636-328-5343
gnoe@tiptonlinen.com
submitted by: Giovanna Noe' |
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Differentiate and Dominate!
-Don't do what everyone else is doing!
Service: An act of helpful activity; help; aid: the supplying or supplier of utilities or commodities required or demanded by the public.
Can you think back to the last time you received unforgettable service? If so you can surely remember it. Mainly because when great service is rendered it's definitely remembered. Service is seen throughout your life all day every day. Checkout lines in the department store, wait staff, receptionists, convenience store clerks and many more. You deal with it all the time and those people rendering the service many times become complacent in their job/service and you're just another face in the crowd to them. It's true because we are all customer's we all fall into the same lines and get waited on by the same staff. I've received some of the worst customer service as well as some of the best. Let me tell you when you receive that great experience it sticks with you.
A few months back my wife and I along with some friends went to a national chain restaurant to celebrate a birthday. We had 10 in our party all together and we also had 7pm reservations. As we pulled up to the restaurant it was clear to see that they were extremely busy and we were relieved that we had called ahead. We all made our way in and checked in about 6:45pm with the greeting staff, and then directed to the waiting area as our table(s) should be ready soon. It ended up 7pm on the dot and sure enough here came the restaurant manager. He notified us that the area we'd be seated in was still full, and that the party ahead of us had arrived late so it would be another 20 minutes before we would be able to be seated. He offered separate tables, and that he'd tried to get them as close together as possible. We chose to wait so we could all be seated together. He quizzed us two or three different times making certain that we were fine with waiting the extra time, which we were. After all it was only 20 minutes. He motioned for a waitress to come over to our waiting area, and then introduced her as our personal waitress. Stating that she'd be more than happy to get us anything we needed while we waited. So we chose to start with a couple of appetizers and drinks. Within a few minutes our waitress had them out to us. She maintained our drinks and took away plates as we finished with the appetizers just as she would have if we were at an actual table. By the time 7:30pm rolled around we were starting to see the area where we'd be seated start to clear out. Once that party was gone and the tables were clear the manager came back over and seated us himself. After we sat down the manager again apologized and made sure we were all comfortable. Then proceeded to tell us that all of the before drinks and appetizers we had ordered were on him....along with any more drinks and appetizers we ordered. AND he also gave every couple a free dessert. All we paid for was our main entrée. He came by our table every 5 minutes checking on us. As a service guy myself, I was VERY impressed. My wife and I have been back many times since and will continue to go back all because he made us feel that he cared about our business and more importantly our time!
As a district service manager with Tipton Linen I take pride in our Route Service Reps and Route Supervisors being well trained in the service area. Now I don't expect them to be perfect but I do settle for excellence. It just takes a little pride in what you're doing, and for me we are taking care of the people who expect to be taken care of. I'm the same at work as I am at home "strive for perfection, settle for excellence." I enjoy taking care of people/customers. It's what I do and it's what my team will continue to do. Service first....it's that easy. ~Jamie
Differentiate and Dominate!~jm
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From everyone here at Tipton Linen - Thank You!
To your success,
The Tipton Linen Team Be Sociable, Share!
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