The Quality Service Award honorees were selected from nearly 650 AAA Approved Auto Repair facilities in Southern CA, which are independent businesses regularly inspected by the Auto Club.  To receive an award, a repair shop has to meet extremely stringent Auto Club standards for a consecutive two-year period; no more than one complaint from an Auto Club member, a minimum 99 percent customer satisfaction rating during two consecutive annual surveys and no facility deficiencies during either of the Auto Club's detailed annual shop inspections or the bimonthly shop reviews.

"Automobiles are technologically challenging to repair and maintain," said the AAA Approved Auto Repair Manager Michael Horshaw.  "We are pleased to acknowledge the ongoing dedication and effort necessary to provide exemplary customer service to motorists.  These repair shops exceeded our program's strict requirements."

"This is an honor that we work hard for; it's our business philosophy to provide Superior Service to our customers." stated Karen Dunn. "It's great to know we're headed in the right direction."