Even though Ben said all the "right" words, he received exactly the reaction he wanted to avoid, bombing beautifully.

     On the other hand, Peggy said things her more experienced colleagues summed up as "wrong."  Miraculously, the president agreed with every point Peggy made; and she quickly catapulted to the role of company star.

     What's the deal here, examples of bad luck and dumb luck?

     Or maybe Peggy knew something about communication that Ben didn't: It isn't always about picking the "right" words.
      

    Alex B. Ramsey                              January 7, 2010

 

 

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