DMH Connections
 
 
A publication of the Massachusetts Department of Mental Health
Office of Communications & Community Engagement
January 2010

header

In This Issue
Check Out the Department of Public Health Blog
PACE URL is Changing
Multicultural Corner: The Bilingual and Bicultural Broker
Young Adults Moving Ahead, Creating Success
Holiday Giving Alive and Well at DMH
Conferences and Events
Margo McMahon receives the 2009 Isaiah Uliss Advocacy Award
It's Clear:...Tobacco Free Campus Initiative Getting Us All Healthier
VOIP is coming to DMH
History and Vision a Winning Combination for Alternatives, Inc.
This Emotional Life Premiere's on PBS
A Day in the Life
DMH Office of Communications and Community Engagement

Anna Chinappi, Director 
 
Questions or suggestions? Contact Anna at
617-626-8124
 
Please contribute to the next edition of DMH Connections 
Deadlines for upcoming issues:   
 
January 15 for the February 1 newsletter
 
February 12 for the March 1 newsletter
 
Please send all materials to 
Department of Public Health Blog
apples
Click here to view the DPH blog which features expert tips on nutrition and physical activity as well as a roundup of health and wellness events. 
 PACE URL is Changing
 
The URL for PACE is changing as of today, January 4. 
 
The new URL will be www.pace.state.ma.us/dmh  
 
Users will be automatically redirected from the current URL to the new one for a period of 30 days.
Multicultural Corner 
 
diversityThe Bilingual and Bicultural Broker: A Workforce Solution


 
"We have a job opening for a Spanish speaking licensed clinician, please get the word out for us." Six months later the position still unfilled.
 
"We are looking for resources to support a client, please let us know what services are available in her community." Look for structured daily activities for clients who speak limited English.
 
"Please help me to tease out whether her behavior has something to do with her culture." A frequent request to differentiate what is normative behavior and what is outside the norm due to mental illness.
 
 "I really think someone from her own cultural group can help her." Want to help client to reconnect with her community through a peer.
 
These are some of the many inquiries that the Office of Multicultural Affairs receives on a regular basis from community providers as well as DMH staff. 
 
The bilingual and bicultural broker can be a tremendous asset to community programs serving racially, ethnically and linguistically diverse populations.  The role of the bilingual and bicultural broker helps to address both the program and client needs.  It is considered a promising practice model and practice based evidence studies are in progress.  The model will enhance the Department's Community Based Flexible Support and Children's Behavioral Health Initiative community based services.  The bilingual and bicultural broker-or some call them bilingual and bicultural specialist-originated in Massachusetts.
 
The bilingual and bicultural broker is an integral part of a team.  The position is designed to fill a variety of needs and functions. Among these are to provide culturally and linguistically effective mental health care and support; increase client access to a full array of culturally and linguistically appropriate community support services; address the current shortage of bilingual and bicultural licensed mental health professionals. Some bilingual and bicultural brokers have gone on to obtain professional training and became licensed clinicians, and in this way have maximized treatment, care and support since ethnically and linguistically diverse licensed clinicians are frequently not available. Bilingual and bicultural brokers are equal members of a treatment and rehabilitative services team. 
 
Native American Indian, African American, Latino, Asian, and Southeast Asians who have an interest in and can demonstrate an aptitude for understanding mental health and illness are recruited, hired and trained.  Training is accomplished both through didactic methods but even more importantly by teaming the individual with a clinically competent licensed clinician, who will provide direct supervision in "in vivo," on-the-job training.  The treatment team consists of licensed clinicians and bilingual/bicultural brokers who work in a vital, dynamic two-way process: the English speaking clinician relies upon the bilingual/bicultural specialist to provide not only a culturally relevant interpretation with clients, but also critical cultural information, education and guidance to assure that the clinical assessment, treatment plans, individual and family support work and follow-up is culturally and linguistically appropriate and effective.  The bilingual bicultural brokers also provide frequent outreach, home visits and link clients with other non-mental health care and natural supports in the community.
 
There is one available human resource make-up of immigrants and refugees has not been fully employed in human services.  Many are well educated professionals in their countries.  They are unable to continue their professions in the state because they could not master the level of English competency to pass their licensing examinations.  Many of them with tremendous life experience and maturity are working in jobs that are not by their preference.  If they are provided the opportunity to become a cultural broker, many of them would be interested.   Hospitality and service industries have provided training opportunities, human services can be the next.   
Young Adults Moving Ahead, Creating Success

Young adults from throughout the Commonwealth recently gathered for a third statewide day long conference, focusing on the timely topic of employment and careers. Facilitated through a joint effort between Eliot Community Human Services and DMH, "Moving Forward: Creating Successful Career Paths" helped transition age young adults explore a variety of pathways for career success. These pathways particularly include the importance of peer mentoring, employment and education.
 
Among presenters were Kim Bisset, Ed.D., from Boston University Center of Psychiatric Rehabilitation and Ray Thomas, from the Young Adult Vocational Program (YAVP) of Eliot Community Human Services. They provided an overview of YAVP and how it helps young adults in making connections between employers, young adults and peer mentors.  Young adults who are employed as either peer mentors or interns at various businesses as well as employers and family members participated on a panel to share their experiences, strengths and challenges in each of their respective roles. 
 
Jonathan Delman and colleagues from Consumer Quality Initiatives, Inc. provided an overview of their recent trainings and projects related to teaching young adults research and evaluation skills-- skills which are transferable towards gainful employment or helpful in school.
 
Maryann Davis, Ph.D., of UMass Medical School's Center for Mental Health Services Research introduced the new "Learning and Working During the Transition to Adulthood Rehabilitation Research and Training Center," supported through a 5-year grant from the National Institute on Disability and Rehabilitation Research, U. S. Department of Education and the Center for Mental Health Services.  The goal is to support the successful completion of education and training to assist young adults (ages 14-30) with serious mental health conditions achieve rewarding and sustaining work lives. 
 
The conference also featured several workshop sessions in the afternoon presented by programs in each of the six DMH Areas. Representatives from several community programs were also present as part of the day's Resource Fair ranging from youth career centers to driver's education and benefits for young adults.
 
A new and unique twist for this year's TAY conference: many of the young adults in attendance were presenting and teaching staff throughout the day.  Young adults continue to be the experts when it comes to transition age young adult issues, and DMH continues to value, encourage and appreciate their voices being heard.
Holiday Giving Alive and Well at DMH
 
Holiday charity events abounded and the giving spirit was stronger than ever this season throughout the Department. And local community organizations throughout the state didn't forget the many adults, adolescents, children and families we serve this year, especially in these particularly hard times.
 
Here are a few of the Department's gestures of generosity this season:
 
Central Office and the Lindeman Mental Health Center teamed up for a bake sale with proceeds donated to NAMI-Mass. In a separate charity drive, staff placed boxes throughout the Lindemann facility, gathering donations for Cradles to Crayons, a local nonprofit organization that equips homeless and children in need with the basic essentials they need to feel safe and warm. Nearly 200 items including clothing, hats and gloves and toys filled up five large bags and delivered.
 
The DMH Central Mass. Area collected wrapped gifts such as hats, gloves, toiletry items, makeup, appointment books, children's items and fun and useful things and presented these gifts to consumers for the holidays.
 
The Metro Suburban Area West Site Office donated 23 turkeys to a shelter program in Natick for Thanksgiving and again for the Christmas Holiday season.  Donations are down at many shelters which struggled to meet the demand for holiday food baskets. The West Site Office collectively decided to continue this tradition. In the Metro Suburban Area South Site, South Shore Mental Health partnered with the Patriot Ledger, Quincy Community Action, and South Shore Community Action in the Lend a Hand program.  http://www.lendhelp.org/charity/content/how-it-works-2009-edition
 
The North East Area held its annual holiday gathering and fundraisers.  Each year the Northeast Area Office asks one of the Site Offices to pick a program to donate to. This year the Metro North Site chose a local food bank.
 
In the Southeastern Area, the Brockton Multi-Service Center held adult and children's holiday parties at the VFW. Taunton/Attleboro clients received hundreds of dollars worth of wrapped Christmas gifts collected by St. Nicholas of Myra, a North Dighton parish of one of the staff. They have been collecting gifts for the clients for the past six years. In Fall River, Corrigan Community Mental Health Center held a Thanksgiving bake sale with proceeds going to the canteen fund for holiday activities and gifts. The New Bedford Site Office purchased toys, wrapped the items and donated them to Big Brother/Big Sister. Taunton State Hospital and local office of Executive Office of Health and Human Services held an annual blood drive in December to give the gift of life.  The staff and the public donated enough pints of blood in order to meet their goal set by the Red Cross. Taunton State Hospital staff also donated food to the local food pantry and toys for Taunton's Operation Christmas program.  Other staff adopted a family for the holidays and provided gifts.
Conferences and Events   
    
Upcoming Trainings offerd by The Bridge Training Institute
Critical Risk Management Issues in Clinical Practice
A Series of Day-Long Trainings
All trainings run from 9 a.m. to 3:30 p.m. and will be held at
the Best Western Royal Plaza Hotel, 181 Boston Post Road West, Marlborough
CEUs for social workers and mental mealth counselors will be provided.
 
For mor information, contact Stephen Murphy 508-755-0333 stevem@thebridgecm.org
 or visit
www.thebridgetraininginstitute.org
 
January 21, 2010
What Mental Health Providers Should Know About Abusive Sexual Behaviors in Adults.
Laurie Guidry, Ph.D.
 
February 4, 2010
Can We Teach These Kids To Dance? A Developmental Treatment Model for Sexual Behavior Problems in Youth
Kevin Creeden, M.A.
 
March 4, 2010
Dialectical Behavior Therapy in Real World Settings
Jennifer Eaton, M.S.
 
April 15, 2010
Cognitive Behavior Therapy: Proven Interventions for Anxiety and Depression
Peter Moran, Ph.D.
 
May 20, 2010
Mindfulness Strategies for Mental Health Professionals & their Emotionally Dysregulated Clients
Barent Walsh, Ph.D., & Jennifer Eaton, M.S.
 
June 3, 2010
Emerging Legal and Ethical Risks in Clinical Practice: Identifying and Managing Your Professional Risks When Working on Challenging Cases
Robert Kinscherff, Ph.D., J.D.
Articles of Interest 
 
Abby Ellin, The New York Times
 
Bina Venkataraman, Boston Globe
think before you print
We will be posting DMH Connections on DMH's intranet site 
Margo McMahon receives the 2009 Isaiah Uliss Advocacy Award
 
Margo E. McMahon, Ed.D., a force in the consumer and recovery movements, was recently presented the 2009 Isaiah Uliss Advocacy Award by the Massachusetts Psychiatric Rehabilitation Association (MassPRA).
 
The award memorializes Isaiah Uliss, a pioneer in advocacy as a person in recovery from a psychiatric disability. He served on the board of directors of Center Club, a Boston clubhouse, at a time when being a board member and a service recipient was unheard of. He developed a reputation for speaking truth at every opportunity, loudly and clearly but with humor and mostly grace. Uliss related to governors and other leaders in exactly the same manner as he did to members of Center Club. He came to serve as in inspiration for generations of peer advocates that followed him.

Isaiah's legacy continues through Margo McMahon, who serves as Human Rights Co-Coordinator for the DMH Western Mass. Area Office, as well as a Wellness Recovery Educator and Certified Advanced Wellness Recovery Action Plan (WRAP) Facilitator. She is an individual with lived cross-disability, mental health, trauma and addictions recovery experience. Margo first became active in the disability movement, as well as the mental health, trauma and addictions recovery movement in the mid-1970s. She has worked as a practitioner, manager, educator and consultant in the mental health and cross-disability field for more than 30 years, providing consultation and training locally and nationally on numerous topics related to human rights, trauma, recovery, spirituality and cross-disability advocacy. In 1985, she organized and founded Women Finding A Voice, the first women's self-help advocacy group in Western Mass. and the New England Dissociative Identity Disorder (DID) Support Network for women trauma survivors.

Her recent work focuses on increasing the awareness of the value of qualified persons with lived trauma, mental health and addiction experience in recovery, along with Certified Peer Specialists in the mental health system; the importance of peer support in one's recovery; the development of Peer Run Respite nationwide and in the Commonwealth; and Mary Ellen Copeland's Wellness Recovery Action Plan (WRAP). She supports and offers unique collaborative trainings involving individuals with lived experience in mental health, trauma and addictions recovery and professionals.

When asked to describe Margo, Nick Simms, her supervisor from Western Mass. said, "She is always ahead of her time."  
 
Lyn Legere, President of MassPRA and a peer provider said, "She is everywhere--wherever something important is going on. She has the relentless spirit that Isiah had."
When asked about her thoughts on her recovery, Margo said her entire career has been one of "living in the light" that recovery is possible.

"I've survived early childhood through adulthood trauma," she said. "I've survived the mental health system and industry; I've survived all manner of oppression and dying spiritually; I've survived losses no one should have to endure and I've survived cancer. I believe I am called to be the person that I am, to share the advocacy, leadership, talents and gifts I have acquired in my journey with others. I have learned to 'keep on keeping on'."
 
To read Margo's acceptance speech, click here to view the award page on the MassPRA website.
 
Margo McMahon Award 1-2010
 
Margo McMahon receives her award from Lyn Legere, President of MassPRA
It's Clear:  Tobacco Free Campus Initiative Getting Us All Healthier
Its Clear Logo 
We are a month into the Tobacco Free Campus Initiative at DMH and the air isn't the only thing that is clearer. Clients and staff are finding that there are other things to do with the time that used to be used for smoke breaks. There's a focus on what the new replacement activities for smoking will be, both in terms of what clients do during the fresh air breaks that are still offered and in terms of what clients can do with the extra money not spent on tobacco products.
 
Many clients are now learning other ways to communicate and interact with each other now that smoking is no longer the default bonding activity. A peer support specialist at Taunton State Hospital said, "Since patients stopped smoking, when I go outdoors the smoke doesn't trigger my asthma."  Generally, there is acknowledgement that there has been a culture shift for the clients and how they spend their time.
 
Worcester State Hospital held a well attended activity fair last month to showcase healthy activities and ways to support smoking cessation. The Transitions IRTP clients and staff joined WSH for the activity which included a yoga demonstration, playing with a Wii Fit system, a computerized health quiz and demonstrations of coping activities including sensory tools and mindfulness.  The activity also included healthy snacks and an impromptu carol sing-a-long.
 
Serving as an academic partner to the DMH Tobacco Free Campus Initiative, Dr. Douglas Ziedonis and his team from the UMass Medical School Department of Psychiatry presented two full-day trainings for DMH and provider staff in October. The trainings were followed by a series of weekly teleconferences hosted by Dr. Ziedonis designed to reinforce the material presented and to provide a forum for questions and answers as the initiative moved forward.
 
Staff and Smoking Champions have been reminding clients and other staff about our smoke-free campuses and that any smoking must occur off the property. New signage has been posted about the smoke-free status of the building and grounds. Staff are educating clients about the impact of second hand smoke on staff and each other. Six staff at Tewksbury Hospital who were non-smokers were found to have measurable levels of carbon monoxide in their blood during the Great American Smokeout.  
 
Staff at Central Office and other facilities have noted that winter may in fact be the best time to have implemented this policy as having to go off the property in the cold weather has made some think twice before heading outside. One staff member commented that he now smokes half the cigarettes that he used to during the work day.
 
At Westborough State Hospital implementation continues to go well. Other campus tenants, including the Department of Youth Services, Department of Developmental Services and Department of Public Safety have also been tobacco free since December 7which has made for a unified transition.
 
Tewksbury State Hospital reports that a number of patients who had smoked for more than 20 years have commented they are happy about the change. One patient said, "I knew I could not do it on my own but because I had no choice I am now a nonsmoker and plan to keep it that way."
 
The culture change to a smoke-free environment is moving forward. We continue to work on fine tuning and maintaining this effort every day. More information and resources can be found on the new Tobacco Free Campus Initiative page on the DMH website.
VOIP is Coming to DMH
  
VOIP logoDMH is participating in the EOHHS VOIP (Voice over Internet Protocol) project in which the data and telephone networks are being replaced with more modern and cost effective technology.  The first sites to convert will be in the Western Mass. Area. Pittsfield and Greenfield have already been transitioned to VOIP and all reports are that staff is working successfully with the new technology. The remaining DMH Western Mass. sites will be converted this month. Rollout of VOIP will continue this year throughout DMH.
 
There will be a few important changes that all DMH users need to know as we move forward with this change. 
 
Telephone Numbers: The plan is to keep telephone numbers the same as they are now.   
 
Extension Numbers:  With the conversation to VOIP, the extension numbers will be 7 digits.  As an example, the phone number 617-626-8289 today has a 5-digit extension of 68289, the last 5 digits of the whole number.  After conversion to VOIP, the 7-digit extension will be 6268289, the last 7 digits of the whole number. 
 
Dialing:  On the conversion date you will no longer be able to reach a VOIP converted site user by dialing 5-digit extension numbers.  You will need to dial their full 10-digit number until you too are converted in the future.  After conversion, site users will need to call back to non-converted sites using your full 10-digit number. 
   
In Transition - As DMH sites move to VOIP over the course of the next several months, you will need to know if the site you are calling has been converted before you call.  To make that easier, AIT will be sending out notices before, during and after any site conversions.  The following decision chart may help make your phone dialing easier: 
 
IF YOU ARE    AND THEY ARE     THEN YOU
Old System     Old System           Call the existing 5 digits
Old System     VOIP                    Call the full 10 digits
VOIP              Old System           Call the full 10 digits
VOIP              VOIP (DMH&EHS)   Call the new 7 digits
 
Communication:  As sites are converted, IT will be sending project updates like this one so that you will know when changes occur.  In addition, we will be launching a DMH VOIP website so you can keep track of changes more easily.  We expect to have it available soon. 
 
We extend our appreciation to the Western Mass users and management.  Their collective efforts and willingness to be first in this effort is greatly appreciated and the lessons learned from their experience will benefit us all.  The VOIP Project Team and the DMH Area Team take this opportunity to thank everyone for their cooperation and patience as we move forward with this project to improve the reliability of DMH's phone and data service.  
History and Vision a Winning Combination for Alternatives, Inc.
 
Whitin Mill
Alternatives, Inc., a DMH provider in the DMH Central Mass. Area, recently received the 2009 Preservation Award from the Massachusetts Historical Commission for its visionary Whitin Mill Complex in Northbridge.
 
The award recognizes Alternatives' successful renovation of the former Whitinsville Spinning Ring Company and the original 1826 Paul Whitin Mill into a complex which houses administrative offices, an art gallery, theater, artisan spaces and a site for a future restaurant. All of this focused around a riverside community plaza and utilizing green technologies. The Mill has become a thriving hub for the many consumers served by Alternatives, embracing the community and its historic legacy.
 
In accepting the award, Alternatives Executive Director Dennis Rice said, "We are extremely honored to receive the 2009 Preservation Award from the Massachusetts Historical Commission. So many people helped us successfully capture and then craft our vision of turning an out-of-work mill into an inclusive community treasure for the whole region to enjoy."
 
Brona Simon, Executive director of the Massachusetts Historical Commission, said, "This broadly diverse adaptive reuse project converted five buildings into a mixed-use facility that is remarkable for its incorporation of renewable energy technologies and the creation of space for community events."
 
Local officials also praise Alternatives' vision in using existing resources to create community connections and opportunities for individuals with serious mental illnesses and developmental disabilities. "This State Preservation Award is an honor for the community," said Kenneth Warchol, Chairman of the Northbridge Historical Commission. "It represents the culmination of years of intense effort by Alternatives to preserve the history and architectural integrity of our town. The old mill is the gem of the Whitinsville National Register District and the entire community has something to be proud of with this adaptive reuse project. It has once again made the Whitin Mill Complex a viable living part of the community."
This Emotional Life Premiere's on PBS
 
As we begin a new year and a new decade with millions of Americans struggling with emotional issues, PBS and NOVA/WGBH have teamed with Harvard psychologist and best-selling author of Stumbling on Happiness, Professor Daniel Gilbert, to produce This Emotional Life. This three-part documentary premieres tonight, Tuesday and Wednesday,  January 4 to 6, at 9 p.m. on your local PBS television station and examines our search to better ourselves.
 
This Emotional Life tackles everyday issues, from fear and anger to more complex ones such as depression and posttraumatic stress disorder, exploring how our social interactions and our emotions are deeply wired in our brains. The series looks at the latest biological and social science behind our human nature to help us better understand what drives our emotions and what can lead us to greater fulfillment. Celebrities filmed for the series include: Katie Couric, Larry David, America Ferrera, Richard Gere, John Leguizamo, Alanis Morrissette and Joan Rivers.
 
The film is complemented by a content-rich website, www.pbs.org/thisemotionallife . It provides expert-vetted resources and opportunities to build social support networks around topics highlighted in the series, such as the importance of early attachment, how to heal strained or damaged relationships, posttraumatic stress disorder (PTSD), stress, depression, grief, resilience and our pursuit of happiness.
 
The website is the centerpiece of a nationwide outreach campaign, extending the reach of the project beyond the broadcast. The effort provides people with valuable information, offers access to mechanisms for social support and helps mitigate the stigma attached to mental illness.
 
"Many Americans are struggling with mental health issues, suffering from mental illness or simply falling short of finding emotional health," said A. Kathryn Power, M.Ed., and Director of the Center for Mental Health Services (CMHS) at the Substance Abuse and Mental Health Services Administration (SAMHSA). "We need to encourage individuals to understand their emotional lives and if necessary seek effective, evidence-based solutions. This project will be a valuable resource for that information."
A Day in the Life
 
Every month, DMH Connections talks to one of the many DMH employees who every day makes a difference in the lives of people we serve.  This month, it's a day in the life of Harry Ford, M.D., a staff psychiatrist at the Brockton Multi-Service Center.
 
What is a typical day like for you?
 
I like to get in early and take care of administrative tasks before I start seeing patients. I see about 12 to 14 patients daily. I also spend a lot of time reviewing lab test, writing notes, talking on the phone with patients, pharmacists and other providers.  I meet with members of the treatment team twice a week to review the care of individual patients and I meet with the other doctors once weekly, but I mostly interact with clients.
 
There are some parts of the job that are standardized, but there are other parts of being a psychiatrist that are unpredictable and fascinating.  
 
 
What do you consider your greatest challenges?
 
My greatest challenge is treating seriously ill patients who often remain symptomatic despite our best efforts.  Encouraging patients to consistently keep appointments with their primary care physician, exercise and follow a healthy lifestyle is also often challenging.
 
 
What are your greatest rewards?
 
Seeing patients get better and seeing how that has a ripple effect through their relationships, their ability to be employed and enjoy their lives more fully.
 
 
What is your experience, background, training? How did you come to be in this profession?
 
I was initially a teacher in Philadelphia spending part of that time working with dropouts.  Following medical school, I did a residency in family medicine and worked for several years in the Bronx.  What I enjoyed most was talking to patients and helping them deal with the ups and downs of life.  This experience coupled with my experience during a clinical rotation and St. Elizabeth's Psychiatric Hospital while a medical student at Howard University lead to a decision to do further training in psychiatry. 

 
What advice would you give someone considering your profession?
 
Work hard and make sure that you are doing what you want to do.