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This is one of the many wonderful emails we often recieve from customers here at Gemmell's which makes all the hard work, tired bodies and sore feet worth it.
To the staff and owners of Gemmells Garden Centre...
Good morning,
I'm sure lots of folks go to your store, buy their wares and aren't aware of how much work you do, or what goes into building a garden centre like yours, but if you have a newsletter and have room for the occasional "letter to the editor", I'd like to tell folks something.....
If you feel a bit disconnected from the world and are out of sorts, go browse the greenhouses and aisles at Gemmells and I promise you'll feel a bit better afterwards!
For me, summer begins with a trip to your garden centre to smell the scents of nature hard at work, to take in the visual buffet of colour and the many shades of green, the unique garden accents, decorative elements, the open spaces and diffused light of the greenhouse canopies, the beautiful plant pots and all the other cool stuff you have tucked into the nooks and crannies of the centre.
Your staff is top-notch. They're crazy busy but still manage to find the time to answer questions and offer advice if someone has a few minutes to wait until the folks at the cash are taken care of first. Your garden centre is an oasis of natural beauty in a world of fast paced, drive-through experiences.
I never caught her name, but I am very grateful to the warm and funny lady who helped me to figure out my Anthurium problem this past Sunday - and my flowering cactus problem - I'm sure she'll remember the interaction. Thank you for taking the time to help me and more than this, thanks for saying to me, "...of course I have time for you - you're a customer!" I haven't heard genuine customer service like that in quite a while and it was a pleasure to hear it spoken by someone who actually meant the words.
So to all of you at Gemmells who work so hard, who take the time to help us newby gardeners to figure out that our papyrus won't in fact, grow in the dry hayfield by the back fence and for answering all those other insane questions we come to you with.......THANK YOU!! Thank you for taking the time and for offering such quality and genuinely warm customer service! You always kick off my summer with a great experience year after year.
Warmest regards,
Colleen Gray
Smiths Falls, Ontario | 
Thanks to all the visitors to the Smiths Falls Home Show last weekend. We're sorry we couldn't meet all of you there but hope that our display enticed you to come to the garden centre to see more. Congratulations to the recipients of the $25 gift cards. They were Angela Gibeault, Linda Bartlett, and Brenda Cuppage.
After one season plants with Myke used in the soil at planting time have shown a % stronger root system than ones without. 
