KR                                 Kenneth Robbins Insurance Services


ClientCall
In This Issue
Entrepreneur: How to Avoid FB Recategorization
InternetIntel: Guides to Facebook, Twitter
BulletinBoard: New Worker's Comp Notices
Happy Labor Day!

"Labor Day is a glorious holiday because your child will be going back to school the next day.  It would have been called Independence Day, but that name was already taken." ~Bill Dodds




"If all the cars in the United States were placed end to end, it would probably be Labor Day Weekend."
~Doug Larson


Our Mission: 
We believe that nothing is more important than serving the needs of our clients. Intrinsic in our customer service-centric business model is making contact, on a regular basis, so that we know what you need and how to help.  We send  ClientCall to you each month to let you know that your business is important to us.  In every issue, we strive to find the most interesting, effective information and web-based tools for our clients.


We welcome your suggestions as to how we can expand our customer care, so please feel free call or send us a fax or email.  If you need supplies or service, we consider that a priority and will endeavor to meet your needs in the most expedient manner.  Telephone: 818.884.8554, Fax: 818.884.6696 and Email: robbinsinsurance@attglobal.net

 
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The ClientCall is distributed to customers of Kenneth Robbins Insurance Services, and others recipients, by request.  We will never sell, rent or share our subscribers' information.  We highly value our customer's privacy as well as their trust in our discretion and services.  If you have any questions regarding our policies, please do not hesitate to contact us.

Happy Labor Day!
September 2010

Good afternoon:


Our September ClientCall is usually our "wildfire/earthquake/emergency preparedness" or "back to school" newsletter. By now, you have bookmarked FEMA's website address, your trunk is packed with emergency kits and the kids (whoo-hoo!) are set to start classes next week. If you need a refresher in any of the aforementioned stuff, let us know ... we have a newsletter archive on www.robbinsinsurance.net!

 

Last month, our Entrepreneur.com article explored the "Dos and Don'ts of Social Networking" (i.e., Facebook, Twitter, MySpace) and, according to our email analytics, many of you clicked over to read the article.

 

There is no question that social networks, such as Facebook with a gazillion members, and the fabulously popular Twitter are successful; most businesses now advertise their Facebook pages or post a link so you can "Follow Us on ..."

 

Robbins Insurance Services always makes note of trends that are useful and important to our clients and we adopt these services if we think it will support our customer service pledge to you. So, in the very near future, please look for our "Follow Us on Facebook" link - we can't wait to "Friend" you : ) 

 

As we develop our Facebook group, kindly let us know if there is anything would like us to post or provide in that forum.

 

Customer service is the cornerstone of our agency and we understand that retaining happy, contented customers is vital to our success. This year, we're celebrating 20 years of customer service and we thank you for helping us reach this milestone.

 

Throughout these 20 years, our client service approach continues to evolve, so that we can better serve you. Regardless of whether you are a customer of 20 years or new to our agency, we work every day to earn your business!

 

If you're pleased with us, we hope you will recommend our services to your business associates and friends... it's an old-fashioned way to network, but personal referrals are still "en vogue."

 

Entrepreneur.com's article will help your business avoid "recategorization." Yep, we want to avoid that!


This month's InternetIntel directs you to some reading material that should help you start twittering more effectively, as well as friending the right people.


Important: Please review the BulletinBoard which has important information regarding Worker's Compensation notices.

 


                                                           Enterpreneur.com

How to Avoid Facebook Business Page Recategorization

By: Mikal Belicove, September 1, 2010

 

If you receive or see a recategorization message from Facebook, don't ignore it. And while no one knows for sure what makes Facebook's automated systems flag a Business Page as being miscategorized, taking the following steps just might avoid it happening in the first place or speed along the appeals process... click here for the article: How to Avoid Facebook Business Page Recategorization


 InternetIntel                                                      InternetIntel 

Want to really master social networking media? Here's a little reading material you may purchase at Amazon:

The Complete Idiot's Guide to Facebook

 

Facebook For Dummies by Leah Pearlman and Carolyn Abram


Twitter Power 2.0: How to Dominate Your Market One Tweet at a Time by Joel Comm

 

Twitter Marketing: An Hour a Day by Hollis Thomases


 

*  Legal disclaimer: Kenneth Robbins Insurance Services and the ClientCall provide information and links to web sites to our readers  as a courtesy . We do not endorse, guarantee or substantiate any of the information provided; it is the reader's responsibility to carefully review all information given herein.

InternetIntel                                                      BulletinBoard 

There is new information regarding medical provider networks, worker's compensation forms and other notices. Please review the following information carefully and let us know if you have any questions:

 

Medical provider networks, employee information, and workers' compensation claim form (DWC 1) and notice of potential eligibility:

 

The DWC (Division of Workers' Compensation) amended regulations on MPN (Medical Provider Networks) and employee information. Employers must revise their employee notices and workers' compensation posters to comply with the new regulations.

 

Some of the amendments to the regulations are as follows:

· Allows employers to distribute MPN notices electronically to all covered workers.

· Eliminates the 14-day MPN implementation and change of MPN notice period.

· Reduces distribution of both the Change of MPN notices and the Termination/Cessation of Use of MPN only to covered injured workers.

 

Use of MPN notices only to covered injured workers:

· Requires employers to include an MPN contact e-mail address within notices.

· Requires access to the MPN contact through the toll-free number.

· Updates the Employee Poster and Notice of Potential Eligibility and DWC Claim Form 1.

 

If you offer an MPN, you must provide the following notices:

 

Workers' Compensation pamphlet (aka "Written Notice to New Employees"): Please provide to every new employee, either at the time of hire or by the end of the first pay period, the Written Notice to New Employees concerning the rights, benefits and obligations under the worker's compensation law. The notice must include a description about MPNs, which includes that the employer may be using a MPN, what a MPN is, the pre-designation exemption from the MPN, when an employee must begin to use a physician from the MPN and how to request information about using a MPN.

 

Workers' compensation posting (aka "Notice to Employees Poster"): Please post and keep posted in a conspicuous location frequented by employees during the hours of the workday a Notice to Employees. This notice must include a description about MPNs along with the MPN contact telephone number, address, and if available, the MPN website/URL. You also must include the effective date of the MPN coverage, if you are using a MPN.

 

The complete written MPN employee notification must be posted in both English and Spanish.

 

Implementation Notice: Notify every covered employee, in writing, about the use of the MPN prior to the implementation of an approved MPN. New employees must receive the notice at the time of hire.

 

Termination, Cessation, or Change of MPN:

a. Employers must make sure that each injured covered employee is informed in writing of the MPN policies that cover him or her and you must notify the injured employee when he or she is no longer covered by your MPN. You must supply written notice of the date of termination or cessation of use of your MPN to injured covered employees prior to the effective date of termination or cessation.

b. If you're changing MPN coverage to a different MPN, you must provide a written notice to every injured covered employee prior to the effective date of coverage.

 

Independent Medical Review: At the time of selection of a physician for a third opinion, you must notify the covered employee about the Independent Medical Review process.

 

Separate from the MPN implementation notice, you must send a complete written MPN employee notification about coverage under the MPN to covered employees at the time of injury or when an employee with an existing injury begins treatment under the MPN. The insurer or the employer must notify an injured employee of his or her right to be treated by a

physician of his or her choice within the MPN after the first visit with the MPN physician and the method by which the list of participating providers may be accessed by the employee.

 

A complete list of revisions is online at the DWC website

but some of the revisions include:

· Added information on MPNs that includes information about an employee's right to pre-designate a personal physician.

· Minor changes in language to promote clarity (such as reversing sentence order under "Get Medical Care" to emphasize the priority of addressing emergency care first).

 

Are there changes to the workers' compensation pamphlet?

Yes, such as language relating to pre-designating a personal physician or medical group and information on MPNs in the Written Notice to New Employees.

 

Do I have to give the notices or provide the poster in languages other than English?  Yes, but with the following caveats:


· Implementation Notices, Termination, Cessation, or Change of MPN notices, Written Notice to New Employees, Independent Medical Review Process, MPN Employee Notification:  Shall be provided in English and also in Spanish, but it only needs to be provided in Spanish to Spanish-speaking individuals.

· Posting of Notice to Employees: Shall be posted in both English and Spanish where there are Spanish-speaking employees.

 

You may send these notices by mail to the employee or include them on or with an employee's paystub or paycheck. You may also distribute the notices through electronic means, including email, if the employee has regular electronic access to email at work to receive the notice prior to the implementation, end or beginning of the MPN.

 

Combining Notices:

The notice of termination or cessation of use of a MPN may be combined with the notice of a change to new MPN coverage of the combined notice meets all the MPN regulatory requirements for both termination or cessation of use of a MPN and for change of a MPN.

 

The posting/notification has to include the following information:

· How to contact the person designated by the employer or insurer to be the MPN Contact for covered employees to answer questions about MPNs and to address MPN problems. The employer or insurer shall provide a toll-free telephone number with access to the MPN Contact if the MPN geographical service area includes more than one area code.

· A description of MPN services

· How to review, receive or access the MPN provider directory.


About Us:
 
Kenneth Robbins Insurance Services
20501 Ventura Blvd., Suite 384
Woodland Hills, California 91364

Tel: 818.884.8554,
Fax: 818.884.6696
24-Hour Pager (818) 908-7610
Email: 
robbinsinsurance@attglobal.net 
CA Lic. #0736865