| Who Are Our Customers? |
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~ Our customers are the most important people in our place of business
~ Our customers are not an interruption of our work: they are the purpose of it
~ Our customers do us a favor when they call, giving us with an opportunity to serve and strengthen their faith in our service.
~ Our customers are not cold statistics; they are human beings with feelings and emotions like our own.
~ Our customers are the lifeblood of our business
~ Our customers are deserving of the most courteous and attentive treatment we can give them.
~ Our customers are not people with whom to argue or match wits. Disagreements happen, but it is our job to make things better for our clients, not engage in debate with them.
~ Our customers are people who bring us their needs. Our primary task is to fulfill those needs
We cherish our relationships with our customers... because of them, we are celebrating our 20th Anniversary in service to our customers!
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Our Mission:
We believe that nothing is more important than serving the needs of our clients. We like to touch base on a regular basis so that we know what you need and how to help. We send our Client Call to you each month to let you know that your business is important to us. In every issue, we strive to find the most interesting, effective information and web-based tools for our clients.
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PrivacyPolicy |
The ClientCall is distributed to customers of Kenneth Robbins Insurance Services, and others recipients, by request. We do not sell, rent or share our subscribers' information (subscriber name, company and email address). We highly value our customer's privacy as well as their trust in our discretion and services. If you have any questions regarding our policies, please do not hesitate to contact us. |
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We welcome your suggestions as to how we can expand our customer care, so please feel free call or send us a fax or email. If you need supplies or service, we consider that a priority and will endeavor to meet your needs in the most expedient manner. Telephone: 818.884.8554, Fax: 818.884.6696 and Email: robbinsinsurance@attglobal.net
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Good afternoon:
If you take a look in the left column, you'll find a section titled "Who Our Customers." Ken wrote this piece, many years ago, when he first opened the agency. It was his personal manifesto for himself and for the agency staff. "Who Are Our Customers," is the foundation of our customer service agenda and has guided the agency's client/relation management for the past 20 years. We hope you will take a moment to read a few of the items (this is an abbreviated version of the "manifesto" Ken penned two decades ago); we still abide by these statements and incorporate them into every client/agency interaction.
We are dedicating the March newsletter to our clients and to client service. We believe there is nothing more important than providing services and information that are of use to our clients.
There are several items that we wish to bring to your attention in this month's ClientCall: first, remember to register your cell phone with the national "Do Not Call Registry." We urge all of our clients to register their cell phones to prevent unsolicited telemarketing phone calls and preserve your cell phone minutes.
Second, we want to bring your attention to your Explanation of Benefits forms (EOBs). EOBs can be a challenge to decipher (if so, call us - that's why we are here), but vital to maintaining accurate records and billing. Very important: Do not ignore your EOBs! According to an online article found at health@latimes.com, an unpaid medical fell can result in a "... poor credit rating [that] can mean higher rates for credit cards, cars and mortgages. It can even keep you from getting a needed loan or credit card," according to the article. No one wants to jeopardize our credit ratings, so take a close look at your EOB and, if you have any questions, please do hesitate to call the agency.
Third, as you know, per Labor Code section 3551 and California Code of Regulations section 9880,all employers are required to provide Workers' Compensation Pamphlets to their employees. The pamphlets must also include information about your workers' compensation carrier. You may write the information, by hand, on the back panel of the pamphlet in the blank space above the line or create a sticker that includes the following:
The location and telephone number of the nearest information and assistance officer
The name of the company's current compensation insurance carrier
Of course, if you have any questions, we're the people who have the answers : )
Last, but certainly not least... a few of our clients have expressed an interest in writing to Washington regarding the
controversial health-care debate. We are here to respond to client requests, so here you go:
The Honorable Kathleen Sebelius
Secretary
U.S. Department of Health and Human Services
Hubert H. Humphrey Building
200 Independence Avenue, SW
Washington, D.C. 20201
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| Enterpreneur.com |
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Creating a Culture of Excellence
It means something different for every company, but for all of them the key to success is the same: the person at the top.
By Jason Daley, Entrepreneur Magazine - March 2010
...Pursuing excellence is unique for each company that reaches for it, but almost all of them have trouble figuring out if they're hitting their goals. Sometimes, even knowing what constitutes excellence can be a stumbling block... click here for the full article: Creating a Culture of Excellence |
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*Legal disclaimer: Kenneth Robbins Insurance Services and the ClientCall provide information and links to web sites to our readers as a courtesy . We do not endorse, guarantee or substantiate any of the information provided; it is the reader's responsibility to carefully review all information given herein. |
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Spring Forward! Yes, it's finally time to re-set the TV, DVD, VCR, stove, car, alarm, wristwatches, wall clocks, timers, computers ... what did I leave out?
This Sunday, March 14th at 2am, we switch to Daylight Saving (no "s") Time and set our clocks forward one hour. Have you ever wondered why 2am? Have you ever stayed up to watch your auto-programmed VCR switch from 1:59am to 3am? No? Guess we need to get a life...
Here's the scoop on the 2am time change, courtesy www.webexhibits.org: "In the U.S., 2:00 a.m. was originally chosen as the changeover time because it was practical and minimized disruption. Most people were at home and this was the time when the fewest trains were running. It is late enough to minimally affect bars and restaurants, and it prevents the day from switching to yesterday, which would be confusing. It is early enough that the entire continental U.S. switches by daybreak, and the changeover occurs before most early shift workers and early churchgoers are affected." |
| About Us:
Kenneth Robbins Insurance Services
20501 Ventura Blvd., Suite 384
Woodland Hills, California 91364
Tel: 818.884.8554,
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