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Most companies talk about how they focus on making the customer happy. But backing up their words with actions that lead to true benefit is where the real story lives.
When business can be conducted seamlessly and easily, customers recoginize value in the ability to remain focused on goals which improves productivity. Below are a few examples of how easy it is to do business with FEI.
Office locations: With seven offices, FEI can ship equipment to customers throughout the country within one to two business days and within the local delivery area for free when customers need a quick turnaround.
Example: A Houston-based customer e-mailed our Pittsburgh office on a Wednesday evening with an emergency request for a PID needed by 8:00 a.m. on Thursday. Because all offices maintain inventory, the Houston warehouse had the instrument cleaned, calibrated, and on the delivery truck by 6:00 a.m. the next day. The customer had full confidence that FEI would deliver what they needed, when they needed it, so they could stay on schedule.
Business practices: Many FEI procedures are written with the customer in mind. For example, all of FEI's offices work with customers on their rental dates understanding that project requirements can change.
Example: Weather conditions played havoc with customer project schedules this winter. With excellent communication between customers and their customer service representatives, FEI was able to accommodate and adjust rental periods to help project managers stay on schedule and within budget.
One call, every need: With one phone call, a customer can get everything they need for their project.
Example: A customer called the Pittsburgh office to place an order. The office carried everything they needed except a saline meter. To complete the order properly, the customer service representative researched manufacturers and found the equipment the customer needed for their event.
These are just a few examples of how FEI works harder to make
managing a project easier for its customers.
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