|Craft-e-Corner Passes the Test!
Our Top Rated Customer Service Shines On
Recently, Craft-e-Corner was mystery shopped by a company called STELLAService. Who is STELLA Service? In their own words "STELLAService is an independent company that rates the customer service performance of online stores. You could say measuring service quality is an obsession of ours. So much so, we created the most robust evaluation methodology ever assembled - stress testing more than 300 different elements of the online customer experience."
During the mystery shopping process, they navigated our site, conducted usability tests, ordered and returned products and engaged in over a dozen interactions with Craft-e-Corner's customer service representatives via phone, email and live chat. It's all done undercover, so their findings are unbiased and true to the experience.
We are tickled to let you know that we passed all of these tests and have earned STELLAService's Excellent Seal which is proudly displayed at the bottom of our website.
We appreciate your business, and want you to know that customer service with that "corner store feel" is something that will always be a high priority. Your feedback is crucial to helping us improve, so please continue to send in your questions, comments, and concerns.