BTInet net-worthy news
October 2011
 

Holiday Hours 

Our office will be closed on November 24th & 25th to allow our employees to spend the Thanksgiving holiday with their families.

  

NOTE:  24/7 support will be available through the Preferred Accounts line during the holidays for all existing hosting customers.

 

 Hosting Customer Reminder

A friendly reminder to please email any issues and/or concerns to support@btinet.net.


This enables us to assure you that your problem will be taken care of immediately.
 
To ensure the fastest response, please DO NOT email our technicians individually. 
 

Thank you!
BTInet Staff
 
Preferred Accounts
Toll Free Number
866.295.5033

 

 

 

 

 

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701.557.5151 

 

 New Support Ticketing System

We have recently selected SysAid as our new support SysAidticketing system. We are in the process of completing configuration and testing, and hope to have it available to our customers in the very near future.

 

SysAid will give you the ability to submit and track your trouble tickets via an easy to use web-based application. Soon you will be contacted by one of our administrators with more information on how to acess the new system.

 

We are looking forward to getting your feedback and will be evaluating and implementing user requests. If you have any suggestions on how to improve the new system, please let us know. And as always remember if you prefer to talk to one of our friendly and knowledgeable systems administrators, we will always be here to answer your calls. 

 

 Tape to Disk Backup Upgrade
The switch of replacing our tape backups to purely Avamardisk-based backups is on!
 
For over a year now we have been running EMC's Avamar disk-based backup solution and we are very pleased with it.  The system is a highly reliable, redundant configuration of control and storage nodes with on-line spare nodes and hot-swappable parts. 
 
As with our tape library, it is housed in our backup vault which is a separate building from our data center.  What does this mean to you? Storing backups off-site ensures systems and servers can be restored with your most recent data in the event of a natural disaster, accidental error, or system crash. 

Among other things, Avamar delivers on the following promises:
  • Reduces backup windows
  • Reduces server load during backups
  • Reduces network bandwidth requirements during backups
  • Improved backups for MS SQL Server & Exchange
  • Reduces recovery time by a factor of 10 or more
  • Keeps all backups on spinning disk (no tapes to go bad)
  • Make replication to DR site possible (additional cost service)

Contact a BTInet sales or customer service representative today to switch your backups to this new technology.
 New Disaster Recovery Data Center

Our new disaster recovery data center located in Beulah, North Dakota is progressing right on track.  The building itself is completed, the cooling units are in place, the racks are mounted and the electrical work will be done within the month.

 

Once the new DR data center is fully operational, our equipment that is currently in our Fargo DR datacenter will be moved into the new DR data center. We expect this to be completed by the end of this year.

 

Are you interested in replicating some of your infrastructure in our DR data center? If so, please contact a BTInet sales or customer service representative today. Let us help you design a disaster recovery or business continuity solution that works for you.

 

 

IT Department Overwhelmed??

OverwhelmedIs your IT department getting overwhelmed with upgrades, crashes, viruses, and etc? Outsource some of your workload to us and we can help customize you a complete small business solution.

 

Your business can rely on us to provide managed server hosting and firewall services, virtually unlimited data storage and automated data backup solutions, VPN services, vulnerability scanning and much more.

 

We will provide you with all of this and with reliability and support that you can count on, at a price that's lower than you'd think. P.S.....spread the word to your friends too! 

 

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