BTInet net-worthy news
December 2009

 Holiday Schedule

Our office will be closed on December 24th and 25th to allow our employees to spend the Christmas holiday with their families. 

The office will also be closed on January 1st to celebrate the New Year.
 
NOTE: 24/7 support will be available through our Preferred Accounts line during the holidays for all existing hosting customers.
follow us on Facebook!
Follow us on Twitter!
call us!
Call our office 701.557.5151
Industry Leading Technical Support
BTInet provides the highest level of technical support with varying response times based on your need and the severity of the problem. Please use the following procedure to access technical support for your hosted server(s). 
 
Non-critical issues or general technical inquiries
  1. Send an E-mail to support@btinet.net
  2. Responses will always be within one business day
 
Critical issues - immediate response required
  1. Call the local or toll-free "Preferred Accounts" number.
  2. During normal business hours (7:00AM-5:00PM CST) calls will be answered immediately.
  3. After hours (24x7x365), report the problem to our dispatch center and a systems administrator will be paged.
 
PLEASE have the following information ready for our techs to ensure fast response time:
  • company name
  • contact name
  • BTInet customer number (if known)
  • call-back phone number
  • e-mail address
  • type of service (Server Hosting, Managed Firewall, Managed Router/T1, etc.)
  • general problem description
 
Preferred Accounts contacts:  
Local: 701.557.5178 
United States Toll-free: 1.866.295.5033
International Toll-free: 1.800.215.3709
LAST CHANCE for FREE Upgrades to Current Server Hardware
 
Dell Server Logo
To celebrate the opening of our new data center, BTInet is offering FREE hardware upgrades to our existing hosting customers who respond to this announcement before the end of the year.

Those who respond will be rewarded with upgrades from their current Dell PowerEdge 1855 or 1955 servers to a comparable level of our new Dell PowerEdge M600 or M610 platform.

The M610's new Intel® Nehalem processor design offers exponentially higher performance and memory capacity for your dollar. The servers also have ultra-efficient power supplies and fans to optimize airflow and cool the chassis providing exceptional energy efficiency, making them not only easy on your budget but easy on the environment.

If you are interested in upgrading your current hosted server to an M600 or M610, contact us to reserve one today!
Update on the New Data Center... 
new data center floor

Construction of our new Data Center is complete.  We began migrating our internal servers to the new Data Center last week and expect to complete that process around the end of December.  BTInet expects to start deploying new external servers in January 2010.

 

We will also be migrating all existing customer servers to the new Data Center beginning in January. We will be contacting you soon to setup a schedule to upgrade/migrate your server hardware to the new Data Center.
 
Stay tuned for more information on this project.
Employees Take on the Role of "Santa Claus"
Basin BTInet sharing treeBTInet chose to make Christmas a bit more special for the underprivileged children in our local area. 
 
Many of our employees chose one of 100 ornaments which provided a name, age and clothing size for an underprivileged child. Our employees took the time and money from their own Christmas shopping to make the holiday more special by buying the children gifts. 
 
BTInet wants to send a BIG thank you out to those who have contributed to these children!
footer image