October 2010


"The most important thing in communication is hearing what isn't said." 

- Peter F. Drucker

The last few months I have talked to you about communication. There is one area that we have not discussed. Nonverbal communication is probably one of the most important aspects of communication. We use it for a number of reasons - to add emphasis or clarity, to accompany,  to contradict, or to substitute for the verbal message. The people who interact with us use the clues we transmit to interpret our meaning. Read more...

Communication Coaching

If you need training in communication, consider one-on-one coaching with me. I offer individualized Communication Coaching. No matter what your communication needs (improving your grammar and sentence structure,  putting together and rehearsing a presentation and getting over your nerves, dealing with difficult people, leading a team, crafting your sales message), I can help. If you need to make real personalized progress, call 210-863-2250 or email crystal@crystaldarby.com for a free initial consultation and assessment.
SMWBE header 2010
It's that time again. Wednesday, December 8, at the Freeman Coliseum, you have the chance to attend the biggest small business contracting conference. And there is no cost to attendees! Meet Federal, state, and local agencies, and private companies that are looking for vendors like you! Visit and register here. If you are interested in volunteering, fill in the form here or email me.
Crystal Communications
6000 Trone Trail
San Antonio, Texas 78238
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Last month, I asked for
 a number that when multiplied by five or added to five will provide the same result. Tony Estala from Univision knew that the answer was 1.25. Congratulations, Tony!

This month, what is the shortest word in the English language that contains the letters a,b,c,d,e, and f?

The first correct answer will win a $25 gift certificate from Nicavid's Bakery or Starbuck's.

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