Patient Attention
"If I have ever made any valuable
discoveries, it has been owing more to
patient attention than to any other
talent."--Isaac Newton
I was shopping at Costco right before
Thanksgiving and as I made my way out of the
store, the woman at the door took my
receipt. As she checked my basket, I said,
"I bet you'll be glad when this season is
over."
The hint of a weary smile appeared and she
said, "You know it."
"Have the customers already started acting
crazy?" I asked, sympathy apparent in my
tone.
"They sure have. But it will be okay."
"Don't let them get to you. Happy
Thanksgiving!" I said, starting to
leave.
"Same to you." She beamed as I left the store.
This is my favorite thing to do during the
holiday season. It is my way of spreading a
little joy and understanding. I pay
attention to people. Letting folks in retail
know how much I appreciate what they are
going through makes me feel better and it
seems to help the people I come in contact
with as well.
We live in a society where we barely make eye
contact with each other. As I've suggested
before, we need to connect. At no time of
the year is that more obvious than during the
holidays. People are stressed. They have
too much on their plates and they are looking
forward (or not) to visits with relatives
that often cause them even more stress. They
react one of two ways. They either become
grouchy or they wall themselves off from others.
What if there were another choice? What if
you could dispel the stress by paying
attention to other people?
So here are my suggestions for the holidays.
First, think of all the people who make your
life easier or happier or more fulfilled.
Thank them. Thank the mail carrier and the
person who picks up your garbage. Thank your
spouse and your children. (Just for the
holidays, forget all the negative aspects of
those relationships.) Thank the grocery
store clerk who checks you out, even if he or
she doesn't make eye contact with you. Make
these thank yous more than the off-hand
comment that you usually drop on the way out.
Tell them, "I appreciate you for what you
are doing to make my life easier and happier."
Second, find something you can do to make
someone else's life easier and happier.
Stretch a little here. I know that all the
people who subscribe to my newsletter are the
sweetest, kindest people on the face of the
planet. I know that doing things to make
people's lives easier and happier is what you
do day-in and day-out. I'm suggesting that
you find people you normally do not pay much
attention to and do something to
give that person a good experience over the
holidays. Bake a few extra cookies for the
next door neighbor. Send a Christmas card
with a note in it to someone you haven't
talked to in awhile. Do something special
and in-person for one of your customers.
Connect one-to-one with another human being.
Find a way to spread some holiday cheer. Do
this without expecting anything, not even a
thank you, in return.
The end result will be that you will feel
better about the holidays. You might also
discover that your attitude is contagious.
Maybe you will find people paying attention
to you.
Happy Hanukkah! Merry Christmas! Joyous
Solstice! Have a wonderful holiday season.