Dear DHP Installers,
5,000+ Installations
The Project reached 5,000 approved installations in
June. Thanks to all participating
contractors for your hard work and continued support!
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Customer Service
Before Installation: The Project strongly encourages contractors to orient
their customers on the approval process, and the incentives and tax rebates
they can expect. Please confirm utility eligibility requirements and incentive
amounts using the Participating Utility List on the Project website, www.nwductless.com.
We do our best to maintain a current list of tax-qualifying products; however,
changes to this list may occur, so contractors are strongly encouraged to
double check equipment eligibility prior to installation.
After installation:
Thoroughly educating your customers on the operation and upkeep of their DHPs
is a great way to increase customer satisfaction and reduce call backs. The
Project encourages you to perform a customer walk-through of unit operation at
the time of installation and to leave behind a copy of the Project Homeowner Guide.
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Torque Wrenches: Update
In accordance with manufacturer
specifications, a torque wrench should be used to connect refrigerant lines on
all ductless heat pump installations. The Project has collected data from
participating manufacturers and distributor partners regarding torque wrench
recommendations. Daikin is the only
manufacturer who has Daikin-specific torque wrenches; all other manufactures
recommend using a universal torque wrench for DHP installations. Contact your DHP distributor to purchase a
torque wrench that is compatible with the equipment that you install. |
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Best Practices Installation Guide
Copies of the Best Practices
Installation Guide have been sent to all Project oriented contractors. If you have not received yours, please
contact Leigh Baumann at 503.808.9003 x.119 or lbaumann@fluidms.com. |
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Been to a Technical Training?
The Project is coordinating with manufacturers
and distributors to improve installation and technical trainings for
contractors. To share your feedback on
trainings you've attended or suggestions for upcoming trainings please
click here to
complete a brief online
survey. |
Program Contacts
If you have general questions about
the NW Ductless Heat Pump Project or for more information, please contact:
Leigh Baumann
lbaumann@fluidms.com
(503) 808-9003 x. 119
Thank you,
The NW Ductless Heat Pump Project Team
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