July 2009
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50% of Americans are bullied at work.
27% of them quit.
 
Greetings!

Stay tuned each month to learn about everything workplace bully; from tips for targets, to help for employers and HR professionals, to articles by other experts, and more!
 
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Don't think there's a bully in your organization?  Take this test and find out.
 
Research indicates that reports of being bullied are somewhere around 50%; and some studies indicate this number can be as high as 90%.
 
But most managers and human resource professionals would say that theyTest don't have a bully in their organization and they do foster a very healthy workplace. With that many people feeling bullied, either these victims all work for the same company or there's some serious denial out there about behavior within our own organizations.
 
Here are some questions to ask yourself that might help you determine if there's a bully in your workplace. See below regarding your answers.

1. Does your organization acknowledge or give public awards for demonstrating empathy, openness to feedback or effective communication skills?
 
2. Do items such as, "Demonstrates excellent reflective listening skills and an ability to outwardly exhibit cognitive comprehension", and "Motivated to appropriately respond to internal and external communication from all levels" appear in your job descriptions?
 
3. Do company meetings start with an open forum, where free thinkers, innovators and commentators are allowed to openly share ideas, thoughts, questions, and concerns?
 
4. Does your employee satisfaction survey ask employees if they are satisfied with internal communication flow and with the communication of their superiors? If it does, do your managers actually act on negative responses?
 
5. Do themes of openness, candidness, honesty and candor run through employee stories? (Or are employee stories about micromanagement, evil managers and keeping things quiet?)
 
6. Are contributions to organizational processes encouraged by employees at all levels?
 
7. Are bonuses and other rewards directly related to evaluations of communication from others in 360� reviews?
 
8. Have you received reports from employees that other employees are bullies?
 
9. Does your organization (or some of its managers) insist on following the rules right down to the dot above the "i" and the cross on the "t"?
 
10. Is there unhealthy organizational competition (within a specific department, or even across departments or department managers)?
 
11. Is your organization going through major changes (e.g., downsizing, restructuring)?
 
12. Have any of your managers changed personalities with a new promotion (e.g., seemingly become more power thirsty, aggressive, or untrusting)?
 
Questions 1-7: If you answered three of these seven questions "no", then it is very likely your organization is harboring a bully.
 
Questions 8-12: If you answered even just one of these five questions "yes", then it is very likely your organization is harboring a bully.
 
Remember that bullying is not a simple case of a bad behaving employee - it is systemic. Removing it from your organization requires the commitment of management and a well thought out and well executed plan. Organizations that value internal relationships and understand their positive impact on the bottom line will see employee individual success and greater organizational victory.
Manager's Corner
 
Harvard Business Review recently featured a short article, "How toxic colleagues corrode performance." Authors Porath and Pearson have been researching incivility for more than ten years and have found that "common (and generally tolerated) antisocial behavior at work is far more toxic than managers imagine."

They report that in response to incivility:
-  48% decreased their work effort
-  47% decreased their time at work
-  38% decreased their work quality
-  66% said their performance declined
-  80% lost work time worrying about the incident
-  63% lost time avoiding the offender
-  78% said their commitment to the organization declined
 
The rest of this article by Amanda Horne can be found at Positive Psychology News Daily
Communication TipBlowhorn: 
Using Powerful Words to Regain Power
 
In his book, The Articulate Executive in Action, Granville Toogood discusses the use of something he calls CVA (communications value added). The rule of CVA is this: what you say and how you say it can determine your success. Once you get the hang of it, it can become your greatest asset.
 
Practitioners of CVA use the hi-C's: concept, conviction, clarity, candor, credibility, character, coolness, concentration, color, competence, crispness, civility, consistency, continuity, creativity, cohesion, caring and communication. In contrast, those who lack CVA may exhibit emptiness, uncertainty, fuzziness, doubt, fear, absentmindedness, drabness, blather, indifference, and alienation.
 
Users of CVA speak to "primal mind" - that gut reaction in people. In other words, be innovative; find an opportunity to offer something beneficial to the company, save the company thousands (if not millions) of dollars, or improve productivity; and march right into the next meeting and tell everyone at the table what it takes to make this thing happen. Muscular language has a lot more impact than abstract explanations about your plan.
 
And finally, use powerful words. Here are some examples.
 
Say:
cut instead of reduce
slash instead of lower
keep instead of maintain
yet instead of nevertheless
so instead of therefore
but instead of however
grab instead of acquire
strike instead of delete
give instead of donate
big instead of significant
hot instead of fashionable
launch instead of implement
Book Pick of the Month
Each month we recommend one book to help you overcome the workplace bully.
 
Road to Respect: Path to Profit
By: Erica Pinsky
 Road to Respect
Road to Respect: Path to Profit shows you how to attract top employees and gain increased productivity by creating and maintaining a respectful workplace. This book is filled with engaging stories, powerful insights and concrete strategies to ensure your workplace is recognized as an Employer of Choice in today's highly diverse business climate.
 
I know the author personally, and she is a fantastic asset to the battle against workplace bullies. Erica has worked with a myriad of organizations to assist them in managing the complex issues of destructive work environments.

Click here
to buy her book. Great read!
 
Wall Street Bull
In This Issue
Bully Test
Manager's Corner
Communication Tip
Book Pick
Featured News
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Upcoming Webinars

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Wed, Aug 4, 2009
11 am - 12 pm
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Featured News Articles
 
We focus so much on the schools and getting the kids educated yet we hardly if ever focus upon the problem in the workplace. One reason could be that people probably assume that these childhood bullies outgrow their behavior?
 
 
Vanguard
Many parents are all the time in their children's schools standing up for their children, and protesting against the bullying of their children by their seniors. It is so easy for all of us to associate bullying with school.  But sadly, many of us find ourselves victims of bullying.
 
 
Chicago Sun-Times
The recession is creating a "blank check" for office bullies, according to a workplace advocate. Shrinking job markets make a bad situation worse for victims.
 
 
Chicago Sun-Times
 Frontiers of Health Services Management published its summer 2009 report on Bullying in Healthcare recently. In this edition, they took an in-depth look into the problems of bullying in the workplace.
 
 
Positive Psychology News
Adversity is part of life, but if your job is cut, your financial resources diminished, or you're working twice as hard with less, it's hard to bounce back. In times like these, feelings of scarcity color our reality.
 
 
Examiner.com
I present bullying behavior as weak and cowardly. Although this is contrary to most professional advice about dealing with bullies, the main trick is to shame the bully in front of his or her peers.
 
 
HR Info Center
Got a workplace bully at your company? If so, they're likely hurting more than the people they push around.
 
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 "Ultimately, what we'll discover, as individuals and
collectively, is that while we may attempt to hammer our
world into submission through pure force and might, lasting
change will only come from within.
We must become the
very change we choose to experience in our world."
Gregg Braden, Author  

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resume?
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Tuesday, August 4, 2009
11:00 am - 12 pm
$59 - Includes 30 minutes of personal resume advice from me. Must be redeemed within 30 days of the webinar.
 
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for a bully workshop?
We are available to provide workshops and consulting services tailored to you, your group's or your organization's needs.

Please visit http://www.noworkplacebullies.com/services for more information.
www.NoWorkplaceBullies.com
619-454-4489