June 2009
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50% of Americans are bullied at work. 27% of them quit.
 
Greetings!

Stay tuned each month to learn about everything workplace bully; from tips for victims, to help for employers and HR professionals, to articles by other experts, and more!
 
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CHANGE IS A CHOICE
 
"When you change the way you look at things, the things you look at change." Wayne Dyer   
 
Most of the advice you'll find out there on dealing with a workplace bully is just that, dealing with a bully. Talk to HR using facts and dates, document everything, keep doing your work well, find a witness to back your story up, file a law suit, etc. This is all helpful of course, but I would argue there's a major first step most advice-givers are missing.
 
Attribution theory describes the ways in which people explain behaviors of others and themselves. External attribution (also known as external locus of control) assigns causes of behavior to outside factors such as luck or even the weather. Internal attribution (internal locus of control) assigns causality to factors within ourselves or within that other person. Skills and personal abilities are an example.

Whether we attribute ours or others' behaviors to internal or external factors is a choice. And, we often choose to attribute negative happenings to outside forces, and positive happenings to ourselves. As a teacher I know that students who receive A's in my courses will attribute the grade to their own hard work, and students who receive an F will approach me with the question "Why did you give me an F?" It's as predictable as the sunrise. On a more personal level, during arguments with spouses or family members we often blame the other party for the issue at hand, and very rarely do we stop to take a good hard look at the part we played in the yelling match.

With attribution theory in mind, ask yourself why you're being picked on specifically instead of the other people at your workplace. What is it about YOUR particular relationship with the bully that is turning it into such a negative experience? What part do you play in the scenarios acted out between you and your bully? What makes you different than others who are not picked on? What signals are you sending the bully with your communication style? Do you fail to make eye contact with him or her? Are your shoulders hunched over instead of pushed back in a manner of pride? Are you claiming the bully has issues and you are perfectly innocent bystander?

As much as it may hurt at first to take some responsibility in what's happening, understand that you are not a simple passerby in your life. Though it may feel like it, your bully is not the WB's cartoon Tasmanian Devil swirling through at record speeds knocking anything and anyone out of the way at random. The bully has chosen YOU. You play SOME part in the interaction and communication processes at play here. And when you take responsibility for what's happening to you, it's easier to make a change. When you attribute your experiences to the bully, you feel like you have no control over the situation. Change then becomes impossible.

Think about the control you turn over to the bully when you say things like, "He makes me feel depressed and anxious." Now try saying, "I feel depressed and anxious," and see how much power and empowerment even those simple words can bring you.

Victor Frankl, a famous neurologist and psychiatrist once said, "The last of the human freedoms is to choose one's attitude in any given set of circumstances." It's certainly very easy to blame the bully for the horrible treatment and have a bad attitude about your situation, understandably so. But find out what part you play in the interactions with your bully, take responsibility for it, and make a change. This might be a change in your body language, your attitude, your conflict management style, or your way of thinking.

I'm certainly not saying this is your fault. But I am saying you have the power to change your situation by changing the way you're looking at it. Absolutely you do.
Manager (Matador) Corner
 
Not sure if you have a bully in your organization? Try using exit interviews to find out.
 
Matador
Exit interviews are one of the most honest ways to collect feedback from employees. It is your opportunity to learn what your organization is doing well and what needs improvement.
 
If at all, organization's perform exit interviews in a variety of ways  including online, on paper, and in person. Online and on paper are advantagous because they offer privacy and therefore the employee may open up more. But in person interviews allow you to explore the exiting employee's thoughts and ideas more fully with open-ended questions and conversation.
 
Exit interviews also provide the opportunity to make peace with a disgruntled employee who may be leaving due bully abuse.  They also demonstrate to existing employees that the organization cares and is big enough to expose itself to criticism.
Here are some sample interview questions that may help you learn if a bully is running amuck in your organization:
 
1. What did you dislike about the company?
2. How was your relationship with your manager?
3. What could your supervisor do to improve his or her management style and skill?
4. What are your views about management and leadership, in general, in the company?
5. Did you have the support necessary to accomplish your job? If not, what was missing?
6. We try to be an employee-oriented company in which employees experience positive morale and motivation. What is your experience of employee morale and motivation in the company?
7. Did you have clear goals and know what was expected of you in your job?
8. Did you receive adequate feedback about your performance day-to-day and in the performance development planning process?
9. What would you recommend to help us create a better workplace?
10. Would you recommend the company as a good place to work to your friends and family?
 
Keep in mind, however, that a third party will obtain additional information a company employee or human resources manager will not and therefore it is recommended that you explore this avenue. Third parties assure anonymity and ensure the information given during the interview will remain confidential, thereby allowing an exiting employee to open up without fear of burning bridges.
 
Also note that exit interview research continues to indicate that supervisors are the number one reason employees leave an organization.
Communication TipBlowhorn: 
Tell the right stories 
 
Stories create our sense of self. They help us understand who we are. They give us an identity. They create a "you". They help us organize the things that have transpired in our past so that we can function in society as we move toward the future.
 
Regardless of what's happening in your life at this moment, you've woven some narratives that explain where you've been and where you're going, who you are and who you're becoming. 

In re-living the horrific bully saga either within your mind or as you tell your friends and family, it becomes easier to believe that things are out of control. Managers won't help and the bully keeps getting promoted. Before you know it, discouragement has settled in along with a hefty decline in self-esteem, and it's hard to see beyond the situation. Things seem hopeless.
 
It's easy to presume that life's events dictate our stories. But you write the script. You're the author. Things aren't out of control because you can change the script just as easily as I can hit "delete" this very moment and start over on my newsletter entry.

What ever you tell yourself is the indicator of how you will respond to life's various scenarios. Imagine what you could do if you tossed the ol' bully story in the garbage and started on a fresh new piece of paper.
Book Pick of the Month
Each month we recommend one book to help you overcome the workplace bully.
 
Bully In Sight: How to Predict, Resist, Challenge and Combat Workplace Bullying
By: Tim Field 
 
Written for targets of bullying, this book will validate your experience of bullying while people all around are denying it.
 
The book offers over 80 ideas for tackling workplace bullying; and a wealth of information on why bullies bully, regaining control of your situation, and successfully defending yourself against unjustified actions taken by your managers and HR.
 
Click here to order from Amazon.
 
Wall Street Bull
In This Issue
Change is a Choice
Matador Corner
Communication Tip
Book Pick
Featured News
Forward this email 

Featured News Articles
 
 
No Job Is Worth This:
Director Beverly Peterson documents
Tracey's story. Just two years shy of retirement, Tracey's bully pushed her out of her organization and left her jobless and homeless.
 
 
 YELLING, scheming and sabotaging: all are tell-tale signs that a bully is at work, laying traps for employees at every pass.
 
 
 Seth Godin's Blog:
Bullies can't be bullies when they are alone.
If you work with a bully, this is all you need to know. They need you.
 

Suite101.com:
 How insecure managers exhibit poor practices in organizations.
 
 
StarTribune.com
Gov. Tim Pawlenty vetoed an anti-bullying bill Saturday, arguing that existing law was sufficient to deal with school-yard harassment and intimidation.
 
 
The Times (London):
 Workplace bullying is a growing problem but bosses are failing to take the problem seriously, according to a report out today. (Although from 2006 this article is entirely relevant.)
 
 
 The Australian:
FAIR trading investigators in New South Wales (NSW) operate in a culture of nepotism and bullying...
 
 
These college professors blame their troubles on a single phenomenon: the academic bully.
 
 
Blog:  A group of academics in Europe created this blog in order to give voice to targets.
 
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~
"NATURE WRAPS UP IN THE IMPULSE OF STRONG DESIRE 'THAT SOMETHING' WHICH RECOGNIZES NO SUCH WORD AS IMPOSSIBLE AND ACCEPTS NO SUCH REALITY AS FAILURE."
~ 
Unknown
 
 
 
 
 
 
 
 
 
 
 
 Blowhorn 

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