A Tip From Joy

The Southwest Area Agency on Aging, aka SAGE, is offering Living Well in Idaho classes to help seniors deal with ongoing health conditions.  They offer techniques on how to manage pain, fatigue, anxiety, stress, medication usage, and how to deal with difficult emotions, goal-setting and problem solving.  If you have a friend, family member, or client who might be interested in attending, go to their website, www.sageidaho.com or call 208-908-4990 for more information.  Classes are free, but attendees have to register.     

Joy 

Client Care Coordinator  

A Tip From Sonya 

Do you know anyone who needs tech care assistance? Solution: TeachParentsTech.org. It is a website created by Jason Toff, a product marketing manager at Google. It seemed that every time Jason visited his parents, they had a "tech to-do" list for him. He realized that several of their friends and his co-workers parents were in the same situation. That's how

TeachParentsTech.org was created. It offers more than fifty two-minute videos with step-by-step instructions on everything from how to cut and copy to creating a blog. So if your clients need assistance with different computer projects, inform them about this site and see if it might be able to help them.

Sonya

Assistant Supervisor  

Recent Results from Home Care Pulse Client Satisfaction Survey

"They're here on time, and they do what I expect them to do and sometimes extra"  Alice T.

"I like the fact that they put in an honest day's work."  Gay C.

What do you appreciate most about the services you receive? -
"They are dependable. They do what they are supposed to do, and they are here on time. They do some extra things that I didn't expect." Ronald T.    

Hints from Skip

Tips on Saving $$ on Fuel 

With the price of fuel going up try a few easy tips to save some cash:

1)       Check your tires' air pressure. Low tires can use excessive fuel.

2)       Check & change your air filter if needed. A small cost that helps save fuel.

3)       Have your mechanic do a tune-up. Even changing old spark plugs as needed.

4)       Get rid of "extras" in the trunk & back seat. Extra weight burns fuel also.

5)       Consolidate trips. Plan your route to avoid extra miles.

Thought for the Day

"What would you do if you knew you couldn't fail?" 

Skip Critell

 Executive Vice President

What does it mean to win a "Best of Home Care" Award?  Simply put, a "Best of Home Care" award means that we have proven that we care about quality in both our client and caregiver interactions.   

It is important to us that we truly go beyond making statements about "quality and satisfaction" and put them into action. We wanted to share this exciting news with you and hope that it helps you understand how much we value you as employees of this agency.  

Home Care Pulse, a company which measures client and employee satisfaction, created the award to identify those agencies in the private duty home care space that demonstrated a passion for client and employee satisfaction. Home Care Pulse believes that honoring such companies can both educate and help families to make better care decisions for their aging loved ones.

The selection process  for the "Best of Home Care" includes the evaluation of client and employee satisfaction in areas such as agency training, communication, overall quality of care, caregiver performance, caregiver morale, response to problems and recommendation of services to name a few.

You have all worked so hard to maintain the standards of a great home care agency, and we just wanted to say thank you again for the great job you do!   

Warmly, 

Brenda Critell

President/CEO