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Kathleen Robinson
Kathleen Robinson is a management consultant and executive coach who specializes in helping leaders and their teams improve working relationships and achieve extraordinary results.
Since launching Robinson & Associates in 1987, Kathleen has successfully leveraged her knowledge and experience in leadership development, counseling psychology and business management to help clients identify and capitalize on opportunities for professional development, organization vitality and growth.
An integral part of Kathleen's success has been her ability to develop and manage collaborative relationships with other professionals. With her well-established network of trusted associates - management consultants, instructional designers, trainers and coaches - she is able to leverage a wide array of talent and expertise to deliver high quality development solutions for her customers.
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Our assessment-driven learning solutions help develop interpersonal skills such as communication, teambuilding, conflict management and time management. Solution-focused programs from Inscape, based on DiSCŪ and other recognized learning models, are used in thousands of organizations, large and small, including major government agencies and more than 135 of the Fortune 500.
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Greetings!
 Robinson & Associates is moving into full swing for a busy and productive fall season. I've especially been receiving more calls to facilitate team off-sites and provide executive coaching. No surprise, really, in this challenging economic environment that many organizations are experiencing the need to sharpen their focus and step up their game in terms of planning and execution. And it goes without saying that managers are being challenged to do more without being given additional head count to do it. Now, more than ever, people are being asked to dig a little deeper to find new ways to add value.
In this newsletter I offer some ideas to help managers bring out the best in the people they lead. These specific, practical tips are aimed at helping managers improve their coaching and listening skills and plant the seeds for improved team and organizational performance. My goal is to motivate and inspire managers to embrace this key area of responsibility - bolstering morale and unleashing the hidden talents and full potential of all employees.
I hope you find this newsletter helpful and interesting, and please feel free to share it with your colleagues and friends.
Best wishes for a bountiful fall harvest!
Kathleen | |
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Coaching Tips for Managers
 One of the fastest growing areas of leadership development is the utilization of executive coaches. While the potential benefits of executive coaching are significant and compelling - retaining top talent, building management bench strength, achieving higher levels of business performance - executive coaches are only part of the system of support needed to ensure desired behavioral change.
Executive coaches can powerfully intervene when managers have plateaued or when they are in danger of derailing. They are often the catalyst to jump start or accelerate a development process that enables managers to take their leadership game to the next level. But in order to achieve sustainable behavioral growth and change, high potential leaders who work with an executive coach also need the ongoing, day-to-day support and coaching of their managers. Senior level managers often have the heart for coaching - really wanting to help their direct reports optimize opportunities for their professional growth - but lack the confidence and coaching tools to support positive and productive coaching conversations.
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"The most serious mistakes are not being made as a result of wrong answers. The truly dangerous thing is asking the wrong questions."
- Peter Drucker
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Spotlight on Training and Development
"One of the best ways to persuade others is with your ears - by listening to them."
- Dean Rusk
 Successful organizations know that effective communication bolsters employee morale, boosts performance and increases the bottom line. They also know that the strongest influence on the quality and outcome of all communications is the ability to listen well. Only by listening effectively can people respond appropriately.
In this one day workshop, participants will discover the five different approaches to listening and identify their most natural listening approaches. Through the use of relevant video and experiential learning activities, participants will:
- Explore their strengths and challenges as listeners
- Practice communicating with others by modifying their listening approaches to fit the situation and meet the needs of the speaker
- Apply listening techniques to improve communications, reduce misunderstanding and mistakes and facilitate more productive information sharing between team members
Prior to participating in this one-day workshop, participants complete an online listening assessment. Each participant's assessment results are incorporated into a personalized workbook that they receive in the program. This resource guide also serves as a convenient reference back on the job after completion of the program. Workshop Delivery Options You may choose to purchase the Facilitator's kit for in-house delivery of "Improve Your Listening Skills." All of the training components of this state-of-the-art program are fully synchronized on a USB drive to make it easy for your own in-house trainers to deliver. This plug and play program includes:
- Individualized participant workbook
- Fully scripted leader's guide
- PowerPoint slides
- Field tested experiential learning exercises
- Contemporary content
- Rich video and audio segments built into PowerPoint
If you prefer, Robinson & Associates will provide an experienced facilitator to deliver this program for your organization and/or train your in-house trainers to deliver it.
Call (925) 676-9644 to learn more about this comprehensive workshop and how we can best deliver this program to meet your needs. For more information, visit www.krobinson.com. |
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Personal Listening Profile  The Personal Listening Profile is a learning instrument that helps individuals understand how to listen more effectively in a variety of situations. Organizations often incorporate this learning tool into coaching and mentoring programs, leadership and management development programs, off-site retreats, and employee skill building workshops. This on-line assessment generates a 16-page individualized report that includes a behavioral summary of each listening style, discussion of the individual's natural listening strengths and challenges, a listening gap analysis as well as a personal listening action plan. The report can be set up for immediate down load and printing by the individual or emailed as preferred.
The cost of the Personal Listening Profile is $31 each.
Special Offer
We invite you to test drive the Personal Listening Profile. Take advantage of this free offer to experience firsthand how this powerful instrument can improve interpersonal relationships and results in your organization.
Here's how it works:
- Send an email with "Personal Listening Profile" in the subject line to Kathleen@krobinson.com and include your name and email address.
- We will email you an online link to the Personal Listening Profile assessment.
- Complete the assessment online within 7 days of receipt of the online code.
- We will email your customized assessment report and debrief with you by phone.
For more information:
Phone: (925) 676-9644
Email: Kathleen@krobinson.com
Don't delay! Offer expires September 30, 2008.
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From the Bookshelf
Paperback: 256 pages
Publisher: McGraw-Hill; 1 edition (June 18, 2002)
When stakes are high, opinions vary, and emotions start to run strong, casual conversations become crucial. Ironically, the more crucial the conversation, the less likely we are to handle it well. This powerful book gives you the tools to handle life's difficult and important conversations. It teaches us how to:
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
I have been studying and coaching in the field of interpersonal relationships and communication for most of my adult life. I am always delighted to find a little gem that reminds me of some basic ideas and gives me a few new ones to interact more skillfully in difficult situations. The authors are well grounded in the techniques they offer to the reader. Their models and tools are very easy to grasp and remember. Of course, in life, practice makes perfect. If you're committed to improving your interpersonal communication skills to have a greater impact on your career, your family, your organization and your community, I highly recommend this book as a guide.
"Communication works for those
who work at it."
- John Powell
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Executive Coaching & Team Alignment 
