How effectively is your organization in communicating with employees? The costs to your business of poor employee communication include:  increased employee turnover and absenteeism, dissatisfied customers from poor customer service, higher product defect rates, lack of focus on business objectives and stifled innovation.

 

Employee Communication Needs.  What and how should you communicate with your employees?  Communication in your workplace should satisfy the three key employee needs before they can be engaged and highly productive.  Employees need to know that... included are facts about your organization and their specific job, who are the customers, specific details about your product or service, who to see when there is a problem.  Master that...included here are the practical skills required to do their job well whether it is repairing a machine, filling out an invoice, producing a part.  Feel that...included here are the interactions that give employees a sense of belonging and self-worth. 

 (excerpted from Effective Communication in the Workplace published by Business Performance www.businessperform.com)