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It's Time To Lead!

The way I see it, we have two options: 1) sit and wring
our hands while the stock market's daily fluctuations
hold the financial service industry hostage; or 2) get
active about helping to lead our financial service
sector into its next significant positive cycle. You make
the choice. As I look out five years, that glass is more
than half full. And when I say "get active," I'm talking
about streamlining our own operations to be lean and
mean and be creative with new product development
that meet the needs of current and soon-to-be new
consumers. It also means being vocal in the coming
onslaught of governmental involvement and
new "programs." The industry has brought this
challenge on themselves, in many ways. Straying
from proven and sound lending principles; believing
the Pollyanna myth that everyone deserves the same,
regardless of their contribution; and good old-fashion
greed have all contributed to today's situation. The
point is our industries—insurance, banking,
and health care—have all been hit hard.
Although a half a million new jobs have come into the
health care industry, investment portfolios have been
hit hard and new planned governmental controls are
lurking. It is time for leadership from within the
industry.
The insurance, health care, and banking industries
face an uncertain future, and we can give up or we can
get involved by addressing the real issues:
operational inefficiency; an inability or unwillingness to
truly leverage technology; the need to rebuild
consumer trust; and an ability to bring product and
operational creativity and innovation to the
marketplace. We know creativity and innovation are
foreign words in government programs, but unless we
take a hard look at the financial services industries
and create value for today's customers and future
generations of customers, we may all be paying
higher taxes merely to pay ourselves an "average"
salary as we all start working for one big new
company—The U.S. Government.
It is your choice! To me, there is no choice, it is time to
lead!!
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NOLAN'S LIFE & ANNUITY INDUSTRY SURVEY
We invite you to participate in Robert E. Nolan
Company's new Life & Annuity Industry Survey. The
market is in an era of unprecedented change, so we
have designed this survey in order to explore and
provide analysis on the emerging strategies being
undertaken to profitably address those changes.
If you have participated in past Nolan surveys, you
know the value they provide in the form of insights and
perspectives into key strategies being undertaken
across critical functional areas. The findings and
analysis help bring perspective to the dynamics that
will shape the industry in the coming years. There
is no cost to participate, and the survey can be
completed online or submitted via fax or mail. Once
the survey results are tabulated and analyzed, Nolan
will release a comprehensive findings report later this
year.
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NOLAN COMPANY ANNOUNCES NEW REPORT
THE NEW ERA OF SERVICE DIFFERENTIATION
The Robert E. Nolan Company announces the
release of a new report containing research and
original articles on the topic of service improvement
and differentiation.
In the insurance and financial services arena, service
excellence has proven to be the dominant market
differentiator. Strong, sustainable relationships with
customers and agents are essential for long-term
success. This new report from the Nolan Company
provides a diverse, real-world perspective on this
complex topic.
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Join Us...
FARM BUREAU ANNUAL
CONFERENCE June 5 - 6, 2009
Gaylord Palms Resort
Orlando, Florida More
Meet Onsite
2009 IASA ANNUAL CONFERENCE
June 7 - 10, 2009
Gaylord Palms Hotel & Resort
Orlando, Florida More
Meet Onsite
NAMIC MANAGEMENT
CONFERENCE June 21 - 24, 2009
Fairmont Tremblant
Quebec, CANADA More
Meet Onsite
NAVA OPERATIONS & TECHNOLOGY
CONFERENCE June 28 - July 1, 2009
Westin Copley Place
Boston, Massachusetts More
Meet Onsite
We welcome the opportunity to meet you in person at
any of these events. Click "Meet Onsite" to send us an
email with your contact information. We'll be in touch
to arrange a convenient time to meet you at the event.
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2009 IASA Annual Conference
The Nolan Company is honored to sponsor the
conference's keynote address given by Michael
Eisner, former CEO of The Walt Disney Company.
Eisner's speech, "The Creative Economy," will
discuss the importance of generating fresh ideas
while enhancing and protecting your brand. Nolan
executives will also co-present and moderate various
sessions at this annual conference held at in
Orlando, Florida.
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2009 Nolan Events and Sponsorships
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Previous Nolan e-Newsletters Online
Past articles from Nolan Spotlight, as well as Nolan's
other e-Newsletters—Bank Statement and
Trend Line—are now available on our Website.
Follow the link below to browse the archives.
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