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| CEO's Corner |
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Dale Bratzler, DO, MPH
OFMQ President and CEO
Section 3012 of the American Recovery and Reinvestment Act (ARRA) of 2009 established Health Information Technology Regional Extension Centers (HITREC) to provide assistance defined as "education, outreach, and technical assistance to providers to select, successfully implement, and meaningfully use certified electronic health record (EHR) technology to improve the quality and value of health care." As described by personnel at the Office of the National Coordinator for HIT, the funds provided under this program are designed to provide "boots on the ground" support to practitioners as they navigate the process of adoption,implementation, and subsequent use of the EHR to meet meaningful use criteria.
Over the past 5 years, OFMQ staff has worked with physicians across the state as they have implemented EHRs in their practice. One of the things we have learned in that work is that few physicians fully appreciate the changes required in their practice by EHR adoption and many are unprepared to successfully navigate adoption and use without direct technical assistance. We believe practices that have direct onsite technical support will progress with EHR adoption and meaningful use more successfully than those practices without support. OFMQ is happy to be able to provide assistance to providers by serving as the HITREC for Oklahoma. |
| OFMQ Welcomes New Board Members |
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William D. Anderson,
B.S., Ed.M, Ed.D.
LaWanna Halstead,
RN, MPH
William H. Hancock, B.S. Christopher M. Herndon,
M.D.
Elaine Lyons
J. Michael Pontious, M.D.
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| Quality in the News |
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The Oklahoman reports on pressure ulcers. Click here for the full story.
US News and World Report highlights examples of quality care in nursing homes through culture-change. Click here for the story.
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| Yes to Success! |
Do you have a quality improvement success story? Tell us about it! We may feature your facility in a future issue of Quality Connection. Click here to contact OFMQ. |
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Stimulus Money Now Available to Physicians Who Use Electronic Medical Records |
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Like it or not, the practice of medicine is moving along the digital highway. The government is pumping out billions of dollars to accelerate the use of electronic medical records (EMR) and help improve our health care system. Physicians can get up to $65,000 in incentives from The Centers for Medicare & Medicaid Services, with one caveat: You have to achieve "meaningful use" by 2015. Whatever that means. Oh, and you're subject to financial penalties if you don't. Time to shift into gear!
You can spend your time shopping EMR systems; you can talk to your colleagues for advice. You can read the 500-page document that attempts to explain the definition of "meaningful use." Months later, you may have your slick new EMR set up, to discover it's nothing more than an expensive filing cabinet. You still can't get the system to tell you how you're doing in the pursuit of the meaningful use criteria. All that...or you can call the Oklahoma Foundation for Medical Quality for help.
OFMQ was recently named one of 32 Health Information Technology Regional Extension Centers (HITREC) in the nation. OFMQ will provide technical assistance to over 1000 Oklahoma physicians to use EMRs to improve the quality, efficiency and value of health care services patients receive. The work is targeted to benefit primary-care providers with a particular emphasis on individual and small group practices, and those providing primary care in public and critical access hospitals, community health centers, and other settings that predominantly serve uninsured, underinsured, and medically underserved populations.
"Being awarded the HITREC is a tremendous opportunity for OFMQ and for Oklahoma," said Dale Bratzler, DO, MPH, president and CEO of OFMQ. "As a local consultant to physicians using EMR for over five years, OFMQ has a unique set of clinical and technical expertise on staff. We look forward to expanding our services and helping Oklahoma physicians take advantage of this federal program to improve health care quality," he said.
"Implementing an EMR is not an easy task," said Dr. Dan Criswell, a faculty family physician with the University of Oklahoma Southwest Oklahoma Family Medical Residency in Lawton. "OFMQ helped our staff learn how to navigate the EMR, and get us off the ground. We can better track and review our patients' progress over time, and we have access to tools like more accurate medication lists, problem lists and flowsheets," he said.
Providers who participate in the HITREC program will receive technical assistance from OFMQ health information technology experts at discounts as much as 90 percent over a two-year period, beginning in February 2010. OFMQ will assist providers in selecting an EMR system and achieving meaningful use objectives set forth by the government, including data capture and sharing, advanced care processes with decision support and improved outcomes. Providers who implement and achieve meaningful use of their EMR are eligible for up to $44,000 over five years from Medicare or up to $65,000 over five years from Medicaid to help offset the EMR purchase costs, and those who don't may be subject to financial penalties by 2015. Providers who implement early, beginning in 2011, are eligible for the biggest incentives.
OFMQ is collaborating with state agencies, medical professional organizations, health plans, colleges and universities, and health care providers, including physicians and hospital systems to carry out the work. Terri White, Commissioner of the Oklahoma Department of Mental Health and Substance Abuse Services, and State Secretary of Health, indicated that state health officials are pleased these resources are available.
"Taking advantage of advancements in technology is important to furthering the capabilities of Oklahoma's health care system," said White. "Health information technology will play a significant role in preventing and treating illness and improving system efficiencies."
Broad objectives for EMR use include:
· reducing health disparities,
· improving access to patient health data
and information to help reduce medical errors,
· improving providers' ability to offer timely
preventive care through reminders and
care instructions, engaging patients and families
in health care decisions,
· improving care coordination between providers,
· reducing unnecessary hospitalizations and
· ensuring adequate privacy and security protections
for personal health information.
"Implementing an EMR is an expensive, time consuming process requiring a great deal of decision making and hands-on work," Bratzler said. "Our experience tells us that doctors need and value the assistance OFMQ provides to help them through the process. And in the long run, having more efficient systems to keep up with patient medical records improves a physician's ability to provide better care."
Dr. Criswell reports OFMQ information technology expertise can be an essential component in EMR implementation. "I don't know how we could have done it without OFMQ," he said.
Primary care providers interested in the HITREC program and OFMQ services may contact Phillip Smith, Development Manager at 405-302-3206. Find more information on the Health Information Technology Regional Extension Center at www.ofmq.com/hitrec. |
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ParcWay Reduces Pressure Ulcer Rates By 46 percent

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Education and consistent staff assignment have been keys to a 46 percent reduction in the rates of pressure ulcers among high-risk residents at ParcWay-Post Acute Recovery Center in Oklahoma City. According to ParcWay administrator, Susan Buff, PT, MBA, her facility has increased staff awareness of residents' risk factors for pressure ulcers, implemented better prevention practices and improved coding errors since joining OFMQ's quality improvement program in 2009.
"We're paying more attention to pressure ulcers now," Buff said. "Looking at the data with OFMQ helped us see our opportunity for improvement. OFMQ has helped us keep pressure ulcers at the top of our priority list," she said.
ParcWay has increased its staff education efforts. Toya McDonald, LPN, Assistant Director of Nursing at ParcWay uses OFMQ's SOS Toolkit for Pressure Ulcer Prevention and Treatment in orientation and continual staff education. "It has been a great tool to help us get our systems more organized and consistent," McDonald said. ParcWay staff use the toolkit as a resource when deciding treatment strategies, determining appropriate surface selection for beds and wheelchairs and educating MDS coordinators on proper wound coding.
Reducing errors in MDS coding can play an important role in reducing rates of pressure ulcers. "We're finding a real need for education in many of our homes on coding issues related to pressure ulcers," said Nancy Dobbs, a wound care nurse and OFMQ quality specialist who works with ParcWay. Errors in coding can unnecessarily draw the attention of surveyors and can impact reimbursement. If a wound is coded incorrectly, the patient is at risk of not getting appropriate treatment, so it is a quality of care issue, Dobbs stressed.
ParcWay hosted an educational skills fair, Saving Oklahoma's Skin, at their facility in November. Approximately 150 people, including ParcWay staff and other caregivers, received training and resources on prevention of pressure ulcers. "We saw it as a real positive," Buff said. "It helped our staff educators know internally who needed more education, and they had fun teaching each other."
Consistent assignment at ParcWay helps nursing staff better understand the unique needs of each resident. With more knowledge of individual risk factors such as turning frequency, incontinence and pain, they're more equipped to provide better preventive care.
Better prevention of pressure ulcers is in everyone's best interest. Residents may have better quality of life with reduced pain and suffering, and homes can improve their operations and bottom line. "Having pressure ulcers increases the workload for our nursing staff, and treatment costs money," Buff said.
"It takes a concentrated effort. But don't think you're too busy to pay attention. It doesn't take as much time as you think to have a huge impact," said Buff.

Saving Oklahoma's Skin Skills Fair at ParcWay |
| Nursing Homes Showing Improvement |
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Oklahoma nursing homes participating in the national Advancing Excellence campaign improved rates of pressure ulcers, physical restraints, chronic pain and acute pain, according to 2nd quarter 2009 data on www.nhqualitycampaign.org. In pressure ulcers, this improvement moves Oklahoma from 4th highest in the nation to 7th highest, and in physical restraint use from 7th to 14th.
We congratulate Oklahoma nursing homes who have helped achieve this progress in improving quality of care.
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OFMQ CEO Appointed to HICPAC
Dale Bratzler, DO, MPH, was recently appointed to the Healthcare Infection Control Practices Advisory Committee of the Centers for Disease Control and Prevention (CDC) by Secretary of Health and Human Services, Kathleen Sebelius. President and CEO of the Oklahoma Foundation for Medical Quality, Dr. Bratzler is considered an expert on topics related to healthcare quality, particularly associated with improving care for pneumonia, increasing vaccination rates, and reducing surgical complications.To read the full story click here. |
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| Quality Connection is sent quarterly to health care professional and others interested in health care quality improvement. If you would like additional information, visit ofmq.com or e-mail qconnect@ofmq.com
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| This material was prepared by Oklahoma Foundation for Medical Quality, the Medicare Quality Improvement Organization for Oklahoma, under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services. The contents presented do not necessarily reflect CMS policy. OFMQ-936-OK-1009 |
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