Dear ,
In a difficult economy, it is more important than ever to
engage patients in discussing the resolution of their
accounts. We can help with ...
- Proprietary software that manipulates Caller ID
information by showing the hospital's name and number
- Ongoing training of bi-lingual customer service
representatives
- Tactical plans of statement, letter, and voice
communications
- Customized phone scripts deployed for each hospital to
ensure the hospital's message and policies are properly
communicated
By leveraging patient friendly technology, each of our
representatives contact more than 30 patients by phone per
hour. 1 out of 3 of these patients will then resolve their
accounts, and it is all done without the use of annoying
predictive dialers.
To schedule a risk free assessment of your needs, please
contact me by telephone at 800-639-3129 or by email at
dwalker@ema-incorp.com.
- Dana Walker, Vice President
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