E-Management Associates, LLC and ElectroMedical Associates, Inc are strategic partners providing industry leading out-partnering services designed specifically for patient communications.

Established in 1991, ElectroMedical Associates, Inc. became the first collection agency in New Hampshire specializing in physician and hospital medical claims.

In 2002, E-Management Associates, LLC was formed to offer additional accounts receivable solutions to the healthcare industry.

 

The principles of EMA, with more than a half a century of experience in patient accounting solutions, designed all of its services with the client and its patient's needs in mind.

 

Our experience has taught us that listening is what keeps EMA ahead of the account services curve. When we meet with present and prospective clients to discuss their organizations values and objectives, we tailor our services to reflect those core values to create a account servicing success story. 

 

Today's Healthcare Financial Management is faced with decreased yields from increased volume. Many of the reasons are clear; failure of third parties to process claims in a timely manner, shortened processing windows due to Managed Care settlement requirements, increased deductibles and co-insurance, tight labor market creating turnover, and more uninsured visits.

Providing patient liability account services is the core focus of EMA. This means our clients receive the benefit of continuous investment and innovation. From the elimination of impersonal auto-dialers to Patient Friendly Billing, EMA quickly updates all of our out-partnering services with Best Practice philosophy that provides improved patient satisfaction and cash flow. EMA out-partnering works with you to provide feedback to patient access and third party billing for process improvement. EMA works closely with you in pursuit of your quality improvement goals, a benefit that can easily be overlooked.

 

The increased effectiveness of our services produce additional cash, which make them self supporting to your organization. Our services are offered on a shared risk basis or a flat fee basis. Flat fee pricing provides the perfect "win-win" working environment for a partnership to work together to improve all patient account processes.

 

The Services We Offer....

Our technology is complex but our process is simple, a combination that produces industry leading results. All out-partnering solutions are tailored to meet each client's specific needs and implemented to ensure that the client has complete control of the process at all times through bi-directional interfaces, mirroring pertinent information on the two systems to provide essential feedback and ensure success. Bi-directional exchange of data ensures electronic submission of new accounts, payments and adjustments on the clients system as well as notations made on both systems. As a result the process is not only seamless to the client but to its patients as well. 

 

Experience has taught us that the best way to serve our clients is through growth and continual reinvestment of resources, therefore in 2009 our marketing efforts and development will be unprecedented!
 

Presently EMA serves thousands of clients through New England and New York.  With the appointment of additional Senior Account Executives in April, we are now marketing many of our services in New Jersey, Pennsylvania, Delaware and Maryland.

 

In February we will also begin marketing many of our services in the Southeast with plans to open a satellite call center in Richmond, GA to seamlessly deliver our Cash Acceleration and Time Payment Programs to hospitals in this region. 

 

• Additional programmers have been hired to assist with implementations, client support and development.
• Additional associates will be appointed to our Executive Team for client support.
• Additional resources will be committed to our adaptive IT infrastructure.
• Our commitment to "give back" to the Healthcare community will persist.
• Our Senior Account Executives and Executive Team will continually be attending chapter and regional conferences to share our expertise with the Healthcare community.
• Our Communications Strategy will flourish with monthly informative communiqué, quarterly news letters and regularly scheduled webinars beginning in the first quarter of 2009.