One day, the girl noticed that the ink in the pen was nearly gone. For days she cried (ok, whined) that soon her favorite pen would be useless and she'd have to find a replacement. The other girls in the office poked fun at her for making such a big deal out of the pen, for they believed it to be the same as a million others... but the girl knew differently.

My flair for the dramatic aside, this is a true story. My favorite pen died last week. I did make a big deal out of it, and I was kind of "pooh-poohed" for that because, as noted above, it really did look like any other pen. That said, there WAS something special about the way this one wrote, and I was sad to have to throw it away. It might have seemed to be generic to others, but I knew that it was different.

Many people view insurance agencies as duplicates of one another, each one just more of the same. While the products offered by most agencies are similar and the different firms may seem generic to the average eye, they are not all the same. At M&M, we offer comprehensive coverage and competitive pricing, but we like to think it's our commitment to customer service that really sets us apart. We're constantly seeking out new ways to keep in touch with our clients, to get them the information they need, and to be constantly asking questions that lead to an insurance program that is a perfect fit for them, adjusting as their needs dictate. One of a kind service - that's our goal.

Do you have a story to share about the care you've received from M&M? We'd love to hear it! Shoot me an email anytime. Knowing what we're doing right (and wrong) helps us to make your insurance experience that much better. We want you to think of M&M and know that the fit is "just right" for you.

Until next month,

Heather Clement

Mason & Mason Insurance