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Content Update: Key Trends For 2011 And Beyond
In a recent post called 8 Customer Experience Trends For 2011, I discuss how the following "megatrends" (that I introduced earlier in the year) will play out next year.
Here are some other recent posts from the Customer Expeirence Matters blog that you might want to check out:
Man's fortunes are according to his pains. If little labour, little are our gains:
You may also want to check out my recent post on the 1to1 Blog: What's Your Customer Experience Plan For 2011?
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Temkin Group Update
If you're looking to accelerate your organization's customer experience transformation in 2011, here are a few of the ways that Temkin Group can help:
- Assessments of customer experience efforts, to identify gaps and opportunities to accelerate your transformation efforts
- Speeches and webinars on a wide range of customer experience and leadership topics
- Interactive workshops for executive teams or other groups to gain alignment around key customer experience principles and priorities or to develop plans in areas such as voice of the customer programs
- Educational curriculum to establish and reinforce an understanding of proven customer experience principles across an organization
- Strategy reviews of marketing and product plans for vendors who want to help companies transform their customer experience
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