Greetings from the
Temkin Group. There are a lot of exciting activities going on that we want to share with you.
First of all, we are pulling together our workshop in Boston on September 20th called
Creating A Customer-Centric Organization. It will be a great event for any customer experience leader!
We redesigned our blog,
Customer Experience Matters, so that it shares more of the "look and feel" with our website. In particular, you will notice that it has a new logo that incorporates our "iGuy" (which is what we affectionately call this Temkin Group icon).
The blog has also been reconfigured to focus more on the four customer experience core competencies that we talk about in the New Research section below.
In the Customer Experience Matters Blog section below, you can read about a series of posts called
What If Customer Experience Has No ROI? that have been very popular.
As the summer draws to an end (for many of you), it's a great time to
accelerate your customer experience efforts and to start
planning for 2011. So I've included some ways that Temkin Group can help.
