|
New Research
We will continue to do research which will be published on
my blog, Customer Experience Matters. Our goal is to raise
the level of understanding and the sophistication of the discussion in customer
experience. We've already completed two Temkin Group Insight Reports:
Keep an eye
out for more upcoming research looking at the state of customer experience in
large companies, progress on voice of the customer and Net Promoter programs,
and our customer experience competency model.
|
|
Customer Experience Matters Blog
In addition to highlighting some of the most interesting data from Temkin Group
research, I've also written a number of recent blog posts that you might find
interesting: JetBlue Shows How To Reinforce Value... it's
a bit of a coincidence that we have two JetBlue posts, but the firm does many
things well. This post discusses the on-plane signage it uses in exit
aisles.
|
|
Temkin Group Update
It's hard
to believe that the company is only about one month old. We're very thankful to already have several clients who are looking for help on their
customer experience journeys.
Last week we even received our
first payment from our first client. Thanks Jacada!
Our engagements have included speaking at the Allegiance Engage Summit in Deer Valley (along with Billy Beane from the Oakland Athletics), giving a speech to the global customer experience team of a large technology company, and leading a customer experience workshop for a global pharmaceutical company.
Here are a number of the ways that Temkin Group can help companies: Speeches and webinars on a wide range of customer
experience and leadership topics. Interactive workshops for executive teams or other
groups to gain alignment around key customer experience principles and
priorities. Educational curriculum to establish and reinforce an
understanding of good customer experience principles across an
organization. Assessments of customer experience efforts, including voice of the customer programs, to identify gaps and opportunities. Strategy reviews of marketing and product plans
for vendors who want to help companies transform their customer experience.
|
