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What's Bev been doing lately?

Bev Presented "How to Coach Successful Teams" to a mail delivery trade association
WorkWonders has now been officially certified as a Women's Business Enterprise (WBE) by the City of Baltimore.
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Bev's Related Training Programs
"Resolutions for Change: How to Achieve Them"
"Change is Inevitable: Growth is Optional"
"Growing Through Change"
"Dealing with Difficult People"
"Managing Emotions and Thriving Under High Pressure"
If you would like to discuss staff development training or performance coaching, please call Bev Rosen at (410) 583-1847 or visit our web site at www.workwondersnow.com
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Recommended Reading
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"The Drama-Free Workweek: How to Manage Difficult People for Workplace and Career Success" ~ Treivor Branch
"Working with Difficult People" ~ Michael Dobson
"Dealing with People You Can't Stand: How to Bring out the Best in People at their Worst" ~ Rick Brinkman and Rick Kirschner
"All She Wants for Xmas: The Trouble with New Year's Resolutions" ~ Paige Tyler
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Greetings!
It's part of the New Year's ritual - an attempt to start afresh and turn over a new leaf - lose weight, exercise more, quit smoking. At work, we make similar resolves to change - increase 2012 sales quotas, concentrate on a new product or business segment, move into new markets. Employees also resolve to achieve new goals. We can reframe this as resolving to change behaviors and attitudes and we do this by setting goals. This all good - right? Then why do 78% fail to achieve their resolutions? There is even some humor in this. My group exercise trainer reminds us that starting now, our classes and the gym's parking lot will be very swamped. So please regulars come early as no one will be let in after the warm-up. "But don't worry", she confidently says. "They'll all be gone by April!" It's all related to the elements of procrastination, self-control, how we approach change, and how we plan and set goals.
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The Psychology of Successful Resolutions
If it is part of this season's ritual, why do so many people fail their annual attempt to start afresh and turn over a new leaf? Perhaps making resolutions is pointless - we break them, become dispirited in the process and finally are more despondent than we were before. Of the many who fail, we find they focus on the downside of not achieving their goals: for dieting - they had suppressed their cravings, fantasized about being successful, and adopted a role model or relied on willpower alone. Oh, and they also put the picture of a model on their refrigerator.
People who kept their resolutions tended to have broken their goals into smaller steps and rewarded themselves when they achieved one of these. They also told their friends about their goals, focused on the benefits of success and kept a diary of their progress. Those who followed these strategies had a 50% chance of success.
Just like at work, the most successful techniques are making a plan and helping yourself stick to it. Similarly, if you make a plan to improve a certain skill - for me that would be in any area of computer expertise - if I wait until right now to explore coursework, how successful will I be? The closing dates have passed. It probably didn't mean that much to me because I didn't give it my all. Actually failing to achieve your ambitions might be psychologically harmful because it can rob people of a sense of control.
New Year's is an artificial starting point and an external stimulus which may position you for failure. Maybe you are not prepared and willing to embark upon the journey of change. Indeed, any time that we make resolutions there are challenges. We procrastinate and we make grandiose goals that are too exacting and unrealistic based on our exhaustive schedule. What is needed is a comprehensive plan to ameliorate the initial unpleasantness that some of these changes produce. The plan must be in conjunction with our needs and abilities. Read more...
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Dealing with Bossy Co-Workers
You have read article after article about how to deal with a difficult boss or how to deal with difficult people. How about dealing with Bossy Co-workers? How do you know you have a bossy co-worker? Let's see the criteria. He is domineering, gives himself an "invisible promotion" and acts as if he's your boss. He's constantly telling you what to do and giving you feedback on how you can improve. In short, he drives you crazy with his bossiness.
Most of us have had to work with an overly controlling colleague in the past. You might even be working with one right now! Bossy or domineering co-workers not only create additional stress and tension in the workplace, but they also lower morale, reduce productivity and increase employee turnover. How can you defuse this situation and assert yourself with over-dominant co-workers?
When others exhibit bossy behavior, it often brings out the worst in us. No one likes to be controlled, and when the person doing it isn't our boss, we may feel stress, anger, frustration, annoyance and even fear. But it's important to realize that we have a choice in how we react to other people's behavior. A bossy co-worker only angers us because we allow him to do so.
Here are some useful strategies for overbearing colleagues.
- Clarify the Other Person's Power. Is she truly being bossy, or does she have the right, as part of her role, to tell you what to do. Every organization has different forms of power. They may support "expert power" and feel that she has the right to tell you what to do because she knows more about a particular topic or has been there in your role a long time.
- Try to Understand Their Behavior. Colleagues might be domineering because they want to see work done well, and this may make them feel that they have to micromanage the work around them. Others might want to feel important, respected and act in a dominant way to hide their fear or insecurity. Try to use empathy. If you suspect that your colleague's bossiness is a coping behavior, than a little compassion on your part could go a long way in stopping the behavior.
- Stand Your Ground. You need to confront the problem assertively, by standing your ground and setting boundaries. Make sure the other person knows that their behavior is upsetting you. For example, "Susan, I appreciate your desire to make sure all of the work gets done. However, I can't work on projects unless our boss gives me the go-ahead. Do you want me to talk to her about these assignments? Often a conversation like this will serve as a reality check for your colleague, by reminding her that she isn't the boss and that your real boss might not appreciate her interference.
- Consult Your Real Boss. If you speak to your colleague with no improved results, it may be worth going to your boss for advice. If you explain the situation by demonstrating how your colleague's bossiness is affecting your behavior, you might inspire your boss to take action. But not all bosses can deal with confrontation themselves. Ultimate, you may be better able to be assertive, stand your ground, and deal with boundary problems as well as conflict resolution.
- Manage Your Emotions. Working with bossy co-workers can be a real challenge if they refuse to change their behavior. Be aware of how you're feeling and manage your emotions so they don't affect your work. Such techniques as positive thinking, keeping a stress diary, meditation, exercise or any other stress reduction healthy habit you have may be needed. If your organization has an Employee Assistance Program which provides free clinical confidential counseling on work-related problems, accessing this benefit could be most helpful
I hope that the joy of your job or the positive feeling about working with your other-coworkers, your boss, or your organization, can help you overcome dealing with a bossy colleague.
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Bev's Recent Interview
Bev was recently interviewed on BlogTalkRadio by MyCity4Her radio. She spoke on how to deal with Holiday Stress. She also was asked to track her insights on the growth of her business and how to be a solo entrepreneur. Click on the image below to listen and Happy Holidays!
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If you would like to have Bev present to your group or organization, contact 410.583.1847
Sincerely,
 Bev Rosen, MSW, MBA WorkWonders, WBE
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