26th August  2011

                                                                                                         

Issue 30/2011

PMA Australia logo

      Newsline

Have you renewed your PMA Membership?

 

You would have received recently a renewal notice for PMA membership fees for 2011/2012.    

For those good folks who have already renewed (and there are many of you) THANK YOU! 

You are amongst that group in life who pay their bills on time, and rarely get thanked for it.     

Your renewal of PMA Membership provides an annual litmus test as to how our members feel about, WIFM (what's in it for me!) 

 

To test that,what would it mean if  PMA Australia was not available to you?     

No weekly Australian Newsline.
No coordination of State social functions (Xmas functions, golf days,farewell events etc).
No regular industry meetings (in most States).
No Annual PMA Australian conference.
No "peak body" representing your interests (with Fair work,GST,Productivity Commission,Passports etc).
No coordination or support for associations such as PPFA (Framers) PSPA (school photographers) PIEA (educators) APCI (labs) PMA (imaging industry retailers and suppliers).
No workable link with COSBOA (Council of Small Business) ARA (Australian Retailers Association) PICA (Photo Imaging Council)
No preferred rates on Eftpos,car hire ,insurance,legal advice,rent negotiation.
No local office staffed by individuals who genuinely want to help you .
No coordination of an Australian PMA executive group who continue to give and share, to all members (we are lucky to have them!) 
  

 

Few industries in Australia have had the support that has been provided by your local PMA office for over 33 years!     

So WIFM? Hopefully that is now clear. Look forward to receiving your renewal of membership and thank you in advance. 

 

  

Cheers

Peter Rose

In This Issue
Fotofast's Big Opening Night
Brain Buzzes Pt2 - Direct from PRO Convention
Pricing Products right is a key to success
Get access to GFK through PMA Australia
Still time to register for early bird discount.
PMA Calendar 2011

Your PMA Australia Executive

 National Chairperson-Richard Robertson
richardr@teds.com.au

 

DIMA International President

Phil Gresham

philip@fotofast.com.au

 

Eastern Region TVP

and NSW Chairperson

John Ralph

jrcamerahouse@bigpond.com

 

WA, SA, NT, QLD TVP

and QLD Chairperson

Andrew Mason 

print@photocontinental.com.au

 

 TAS Chairperson

Tim Jones

 tim@perfectprints.com.au

 

VIC Chairperson

Jeff Crowley

jeff.crowley@fujifilm.com.au

 

SA Chairperson

Paul Atkins

paul@atkins.com.au

 

WA Chairperson

Murray Gibbs

murray@ggch.com.au

 

Director of Australian Activities

Peter Rose

prose@pmai.org


 

Australian Directors for PMA

John Paxton

jpaxton@paxtons.com.au 

Len Sandler

len.sandler@starshots.com.au

 

PPFA Chairperson

Ormond Williams

osgood@bigpond.net.au

APCI Chairperson

Paul Atkins

paul@atkins.com.au

 

PSPA Chairperson

Paul Dawson

pd@hydrophotographics.com.au

PIEA Chairperson

Gale Spring

g.spring@rmit.edu.au

 

PMA Australia Office

02 9454 2444

pmaaustralia@pmai.org


Editor

Glynn Lavender

pmaaustralia@pmai.org

 

Fotofast's big opening night

In mid June, after more than 20 years in a mall location,  Fotofast, Brisbane, Queensland, Australia, - owned by DIMA President Phil Gresham  - moved to a new home.

"The new location is in a busy pedestrian street with a constant line up outside at a bus stop, opposite the major downtown underground car parking and a new underground bus station. There are also the two city major specialty camera stores in the same street, which is a good thing," says Gresham. "The new store is a minute walk away without crossing a road from the old mall, with very easy pedestrian mall access."

With 80 percent more room, its layout allows customers to move around the store and shop at leisure, without the crowding problem that occurred at the mall store.

"The old store morphed into a digital age store, with photo kiosks, etc. This was is built around the 14 photo kiosks that sit in pods in the middle of the store," Gresham says. "It was constructed of 'green' products, very industrial, concrete, recycled rubber, and using LED lighting in the retail areas. The air conditioning has running costs and power usage less than half of the old plant in this location. The lab is up 5 stairs but is open so customers can see what is happening ,and better still we have a totally clear view of the store from the production area."

Gresham adds Fotofast is constantly adding to its range of gifting products, such as the recent additions of metal art and canvas. "We are able to have all services in the one area, except for the 60-inch wide format, portrait studio and gifting. These services are in our new workroom, which has probably 50 percent more usable space. The studio is the only portrait studio downtown so growth with corporate headshots is our target," he states. "The new workroom area, including the studio, has six opening windows - great for our mild winters - and a huge skylight over an equally huge workbench. Prior to this, wide format and gifting was in downstairs 'dungeon' in a non retail area of the shopping mall."

Gresham says customers love the space, the ease of viewing products, and the convenient location, which is easier to get to than the mall. They are also happy with the additional photo kiosks, new comfortable stools, and the new sound system streaming the blues via iTunes radio through an Apple TV to a Bose system.

Floor traffic is increasing weekly as old customers rediscover, and new ones find Fotofast for the first time.

 

Frequent Fotofast customer Greg Withers, left, with wife Anna Bligh, the Premiere of Queensland, pose with the custom photo labeled wine bottle made by Gresham, far right

The grand opening was held Aug. 16. Among the many in attendance were Anna Bligh, the Premier of Queensland, and her husband, Greg Withers, who is a frequent Fotofast customer. Gresham took the opportunity to make a special custom photo wine label for the Bligh and Withers, featuring a picture of Withers taken in 1977. "They loved it and I gave them more spare labels so they could use them later," Gresham says, "and now we have a new product, wine labels, great for weddings, significant birthdays, etc."

Gresham gave a speech to the grand opening crowd, sharing the story of growth and change in his business, "to friends who have become customers and customers who have become friends."

 

Fotofast Opening
Queensland Premiere Anna Bligh joins in the fun at the official opening.

 



Brain Buzzes... Part Two

 In this episode, the DIMAcast returns to PRO's Convention to hear more Brain Buzzes, quick ideas to spur your thinking for increased profits and fun in your imaging business.

John O'Neil of Milford Photo, Milford, Conn., shares how they boost business and community with Meet-Up. His boss, Jim Wilson explain what Paparazzi can do for your business and visibility. Jeff Masure of Fort Worth Camera, Fort Worth, Texas, and Gregg BurgerPrecision Camera, Austin, Texas, share results you might not expect from text marketing. Alex Christianian reveals how Mike's Camera in Boulder and Denver, Colo., did 1,000 canvas prints through offerings similar to but not the same asGrouponSteve ZweigPenn Camera, Beltsville, Md., has a profitable Bucket List. Jim Didyoung ofDan's Camera City, Allentown, Pa., has a different concept of "take a hike." And speaking of taking hikes,Mark ComonPaul's Photo, Torrance, Calif., answers Why The Bear Went Over The Mountain.

Listen in and discover quick, fun ideas to put money in your pocket and smiles on your face and your customer's face. Audio download and transcript with pictures of another fun Marketing Ideas Exchange available at www.DIMAcast.com.

 

 

 

 DIMACast Logo

 

  

 

Pricing Products right is a key to success - 

  

Pricing your products right is a key to success for any small-business owner. But coming up with the right pricing structure can be tricky business. Charging too much can turn customers away; while pricing too low can create demand that your business can't possibly meet. How do you know when your prices are wrong? Here are five signs you need to make a change -- and fast.

1. Competitors are charging more for inferior products.

First-time entrepreneurs often feel they must undercut competitors to win business. That simply is not true, says Tim Smith, managing principal at Chicago consulting firm, Wiglaf Pricing. "Customers don't just buy on price, they buy on value - the value that the product or service offers," he says. If you offer a superior product, price it accordingly. Only if you can produce a product more cheaply and maintain a decent profit should you consider a lower price, according to Smith. He uses the example of 5 Hour Energy, a 2-ounce shot-size drink filled with vitamins and amino acids that retails for $2.99, competing against a well-branded concoction like Red Bull, which comes in a 12-ounce container and retails for an average of $2. "At a higher price than its competitors, with less drinkable volume and a relatively unimaginative brand name, 5 Hour Energy has gone from nothing to nearly $1 billion in retail sales in less than a decade," he adds. "So much for using price to capture customers."

Related: How Pricing Can Power a Turnaround

2. Your storefront is covered with 'sale' signs. Sales and promotions may boost foot traffic, but are these the customers you want? Companies perform better when they serve the customers who value them, and avoid the customers who don't, according to Smith. "Businesses aren't charities. They don't have to attract every person that indicates a fleeting interest in their offering," he says. Instead, look at the purchasing motivation and requirements of your target market, and set your prices based on how much the customers in that slice of the market are willing to pay. "Customers buy because you provide something they value, not just because it is cheap," he says.

3. Your cash on hand takes a dive. Cash on hand - meaning all the cash a business has at the time books are closed at the end of the fiscal year-- is one of the best barometers to determine whether prices need to be changed. When your cash on hand drops off from the previous year, it is often because the difference between your costs and the price of your products is getting smaller -- and so are your profits, says Matt Johnson, a partner at Simon-Kucher & Partners, a Cambridge, Mass.-based global consulting firm specializing in pricing and marketing strategies. When your costs go up -- whether it's because your suppliers are charging more or overhead costs are increasing -- your prices should, too. "Most customers have become accustomed to cost-based price increases or surcharges in the past several years," he says. "These increases can be easy if the connection between cost and price is clear."

Related: How to Raise and Lower Your Prices

4. Your sales staff relies on price cuts to close deals. Are you becoming inundated with requests from your sales team to lower prices? This may mean your sales staff is not trained well enough to defend pricing and they're relying on discounts as a crutch to close a deal. But it can also signal a need to review your prices, not necessarily lowering them, but at least to consider a different pricing structure, says Per Sjofors, founder and CEO of Atenga Inc., a Woodland Hills, Calif.-based pricing-strategy consulting firm. Sjofors suggests a "good, better, best" strategy, where similar product is offered in three different options and price levels. "You may need to frame the 'better' offering to appear more affordable, even if it means having products in there that you don't really want to sell," he says. "But that makes the products you want to sell appear more reasonably priced."

5. Your business is attracting bargain hunters. "We have a saying, 'You get what you price for,' " Sjofors says. For instance, if a hair salon prices a haircut at $8 or $12, it will most likely attract people who don't care about the quality of a haircut and who don't want to pay for extra services like a wash or blow dry. "Personal services are highly commoditized. You price low and what happens is you're going to attract the people willing to pay only the cheaper price," he says. In turn, your profit margins are going to be razor thin, which means you won't have the resources to innovate or market your products. In fact, Sjofors prefers to pay $24 for a haircut, even if he's not sure it's going to be better than the $12 job. "I simply would not trust someone cutting my hair for such a low price. I expect there to be something wrong with their hair-cutting skills when they sell their services so cheap...It is the price itself that makes the value."

Related: The Dark Side of Discounts

 

 

 

Get access to GFK data through the PMA Australia website

Looking for trend information and data about what's happening in our industry?

Check out this link for access to the latest industry data from GFK and keep checking back to see the latest information.

 

GFK logo 

 

One week left for the early-bird discount to DIMA Conference

 

PMA members get a $100 early-bird discount to the 2012 DIMA Conference,Jan. 8-9, 2012, if they register by Sept. 1.

PMA members who register by Sept. 1 will pay $299; after Sept. 1, the 2012 DIMA Convention badge is $399 for PMA members ($599 for non-members), and includes access to all preshow DIMA sessions, receptions, luncheon keynote at Bally's, and allPMA@CES sessions happening during the CES trade show. DIMA registration also includes your show badge to PMA@CES and all other CES exhibits.

DIMA 2012, now the launching pad for the largest imaging event in world, will feature four tracks: Retail Strategy, Photo Publishing, Social Media and Professional Imaging. The event includes a full-day Social Media Boot Camp with drill sergeant Georgia McCabe, half-day Branding Workshop with branding guru Dr. Glenn S. Omura, DIMA Marketing Ideas Exchange with Bill McCurry and all the brightest stars in the photo industry.

The DIMA 2012 program will be divided into four tracks, featuring these topics:

Retail Strategy Track

  • How to Host a Photo Safari
  • Online Opportunities for Independent Photo Retailers
  • Imaging Retail Store Start-up: Creating a Brand
  • Re-inventing the Brand of Successful Retail Imaging Stores
  • DIMA Marketing Ideas Exchange
  • Economies of small

Social Media Track

  • Creating a Successful Social Media Campaign
  • E-mail as a Social Media Tool
  • Social Media Boot Camp (Full-Day)

Photo Publishing Track

  • Photo Books Soup to Nuts
  • Transforming Your Business With Photo Publishing
  • Photo Make Believe
  • New business opportunities reach beyond the traditional direct to consumer market

 Pro Imager Track

  • HDR Unveiled
  • Building Successful Photography Communities and Events on the Web
  • 10-Channel Workflow
  • Creating Stunning Video with Your DSLR
PMA@CES 
 

 

 

  

PMA Calendar 2011

  

 

Wed August 31st              PMA VIC Meeting of Members

                                        5:00pm Pumphouse Hotel, Fitzroy

 

Wed August 31st               PMA Farewell for Robbo

                                         Pumphouse Hotel, Fitzroy

 

Wed August 31st               PPFA Framing Industry Meeting

                                         Sawtell Framing + Beachscapes Gallery, NSW North Coast.

 

Tue Sept 27:                     PMA NSW Second Quarterly Review

                                         North Ryde

 

Tue Nov 8:                       PMA WA Golf Day

                                         Burswood Golf Club, Perth