In This Issue
You Asked
&
We Listened
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Greetings!
We have lots of exciting news to share with you! First and foremost, our Customer Satisfaction Survey results are in and we want to thank everyone who participated. We enjoyed reading all of your wonderful comments regarding the Resort. We did receive suggestions that you wanted more feedback on how your pet is doing while visiting the Resort. So you asked and we listened!
We have created new Resort-Client Liaison positions, monthly report cards, installed webcams, and behavior modification plans will be co-developed with you to improve your pet's experience while at the Resort. Please see details on all these new action plans below.
Boarding news is plentiful as we have new Luxury entertainment and bedtime routines for you to read about below. We must also announce that although have been steadfast with our boarding prices for the last few years, we do need to increase our rates (for the Sunshine Suites only), effective June 15. If you have already pre-booked your summer boarding, you should be receiving a phone call shortly advising you of our new rates. We value your business but I am sure you will find that we are still very competitive with our rates. And remember, daycare is always included for our boarding guests.
We also have some amazing news regarding our Training Program. We have brand new Group Classes as well as new Seminars being offered throughout the year. First up is our "Who's Walking Who" seminar. Come out and meet Sandra and I at Borderland State Park on June 11!! We will be holding a 2 hour seminar on Loose Leash Walking. It's going to be a blast! I hope you can join us (please see details below). 
Our client satisfaction is what is most important to us. I hope you are as excited as we are with the launch of programs we have before you.
A special thanks to George Mather for setting up the long awaited webcams!
Jeni |
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RESORT-CLIENT LIAISON
YOUR DIRECT CONTACT AT THE RESORT
To fulfill our customer satisfaction at the highest level, we have implemented the following value-added programs. All of these benefits are free to you and are included in our regular daycare and boarding services!
Resort Client Liaison
> This newly created position
is filled by our very own Kelley Hutchinson! Kelley will be dedicated to communicating directly with you regarding your dog's stay with us whether your dog is in daycare or boarding. If you have any questions or concerns regarding your pet, please ask to speak to Kelley (or any other Manager if Kelley is not available).
Report Cards
> Report Cards will be offered to anyone who would like an update on how their pet is doing in daycare. Perhaps you have a new puppy attending daycare and would like to know in detail how their day went. Look for a sign-up sheet posted at the front desk!
Resort Client Behavior Modification Form
> This form, co-developed together, will identify a change in behavior that we would both like to see with your pet. A plan will be outlined and followed to help your dog with any issues that may need correcting (i.e. jumping, mouthing, use of a halti, etc.).
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NEW STAFF POSITIONS TO ENHANCE
THE OVERALL RESORT EXPERIENCE
Jackie Galipeau, Resort Playground Manager
Jackie is responsible for overseeing all of our Doggie Dogcare Playgroups. Not only is Jackie there to make sure your dog is having fun, but also to ensure your pet is placed into groups properly. It is important for our guests to model good adult dog behavior. During Playgroups, Jackie works on issues such as separation anxiety, shy dogs and other behavioral issues.
Jackie will also oversee the new Resort-Client Liaisons, and Playgroup Facilitators to ensure you are informed about your dog's visit with us whether your pet is in daycare or boarding. Along with Sandra and I, Jackie will work on having your dog mentally stimulated, and that client enrichment plans are met.
Rich Murphy, Playgroup Facilitator
Rich has been part of our team for over 10 years! His experience has proven invaluable and he will now be responsible to implement dog behavioral modification plans with everyday training and perform new client evaluations. Rich will be assisting Jackie in managing our playgroups and he will also put into action our new Puppy Playgroups!
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WEBCAMS GO LIVE ON JUNE 1
Starting June 1, you will be able to view your pet in our doggie daycare from wherever you are! Enjoy your vacation or day at work and log-on at anytime to see your dog playing with all of their favorite friends. Our webcams will be located in our Club House, small dog playground and large dog playground. To view this live, FREE streaming video, go to our homepage for instructions. www.jmpetresort.com
P.S. Don't worry if you don't see your dog right away, he might be in another playgroup, eating or resting or in another non-webcam area.
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PLAYGROUND PLAY STRUCTURES!
Within the last few of months you've probably seen our new Play Structures located inside and outside of the Resort. These structures allow dogs to play, and use their bodies in a similar fashion as they would in a natural outdoor environment. These play structures consist of obstacles which provide dogs with exercise that makes them more nimble and self-confident. They learn to navigate the obstacles which develop their motor skills, all the while stimulating their minds! Dogs enjoy climbing the ramp, going in and out of the tunnels and observing a new point of view from the top.
Who's king of the castle now?
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ALL NEW TRAINING CLASSES & SEMINARS
TRAINING
FOR
LIFE
Group classes and new seminars!
Check out our new Motivational Obedience Classes!
Puppy Kindergarten 1
Puppy Elementary 2
These specifically designed classes are geared toward those young pups learning basic puppy manners and socialization. We offer a $50 discount when signing up for both classes!
Basic Obedience 1 - Under Grads
Basic Obedience 2 - College Grads
More advanced obedience training focusing on confidence and ability. A $50 discount is also offered when signing up for both classes.
Peaceful Paws
A mastery of all basic commands and an individualized training plan for you and your dog. Upon completion, we will issue you a certificate stating your pet has completed 3 levels of obedience training.
When your dog has advanced through all of these different levels of training and you have built up plenty of confidence, we think you're ready for the ultimate canine challenge...
Canine Good Citizen
Please see our website for complete details on our new classes.
www.jmpetresort.com
We are now offering Training Seminars!
Our first training seminar "Who's Walking Who" will be held on Saturday, June 11, from 10am to 12pm at Borderland State Park. The cost of the seminar is just $40. Jeni and Sandra, our senior obedience trainers, will be there to show you just how easy it is FOR YOU TO TAKE THE LEAD. From stepping outside the door effortlessly, to preventing common problems such as pulling, lunging, jumping up and how to properly meet and greet other animals and people. Call and register today as space is limited in this class 508.588.5661. (see our ad in June's Pet Gazette available at the Resort) Download Flyer
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SUMMER BOARDING AT THE RESORT
At J.M. Pet Resort Remember....
ALL DAY DOGGIE DAYCARE
is
ALWAYS INCLUDED IN THE BOARDING PRICE!
Luxury Suites Update
Our Luxury Suites will now feature a
Flat Screen TV for your pet's relaxation and entertainment. Just when you thought our Luxury Suites couldn't get any better, your pooch can now see and hear some soothing nature sounds while resting in
their suite.
Our viewable DVD's will include such titles as Waterfall & Rainforest Creeks, A Day at the Beach, Escape to the Rainforest, Living Landscapes: The World's Most Beautiful Places, Fireplace Virtual Flames and 4 Seasons in New England. We want our Hotel guests to feel relaxed while in their suites and play videos that is conducive to what they would normally see and hear in their natural environment.
We do not want to get our guests overly excited or induce group barking by watching videos such as Hotel for Dogs or Homeward Bound which can be exceedingly stimulating for them.
 New Bedtime Routine at the Resort
Each of our overnight guests will now receive and appropriate goody (cookie or carrot stick) during their night time tuck-in. After our traditional evening roll-call, our Animal Care Specialists will tuck in our guests with an overall wellness check, a kiss & hug, and a nite-nite sleep tight treat.
Boarding Price Increase
Effective June 15, our boarding prices for the Sunshine Suites will increase as follows:
Small Dog $27
Medium Dog $30
Large Dog $32
Giant Dog $35
Colossal Dog $37
Luxury Suites and Kitty Condo fees will remain the same.
Remember, summer boarding spaces fill up quickly so call now to ensure your reservation 508.588.5661.
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FROM THE GROOMER'S CORNER.....
 During the whole month of June Receive a FREE Nail Filing With any Full "The Works" Grooming June 11 is Customer Appreciation Day! All Daycare dogs Receive a FREE Grooming Add-on With any Full "The Works" Grooming For more information, please call us at 508-588-5661 and ask to speak to one of our Gentle Groomers. |
JUNE
Nature's Variety
SAVE 15% OFF the entire line
JULY
EVO - Buy a 28 lb bag & receive 2 cans FREE
Stella & Chewy's
SAVE 15% OFF the entire line of cat food
J.M. Pet Resort has the best selection of
quality pet foods on the South Shore!
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REFER-A-FRIEND PROGRAM $$
So many of you said you love J.M. Pet Resort in our Survey, so now is your chance to tell someone else about us! This program is a great way for us to reward you, our preferred clients, and to reward any of your friends and family you refer to us.
- You receive a $10 Gift Certificate good toward any service*
- Your friend receives $20 OFF any service*
- Win! Win!
*Services include: Daycare, Boarding, Grooming and Training
Next time you're at the Resort,
grab a card, and tell your
friends and family!
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J.M. Pet Resort in the News...
Hey! Did you see us featured in the Enterprise?
Check it out. A day in the life at the Resort!
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J.M. PET RESORT &
NORTH MAIN STREET VET CLINIC TEAM UP!
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For the Month of July
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A Tribute to Our Partner North Main Street Veterinary Clinic (NMSVC). Bring the COUPON at the bottom of this newsletter into NMSVC have one of their employees sign it showing that your pet is up-to-date on all of their vaccines, and bring the signed coupon into J.M. Pet Resort and save $6 OFF your next doggie daycare or boarding stay. While you're at the clinic, be sure to stock up on your pet's heartworm meds and other necessities.
Why are we doing this? It's simple, we love your pet and want him protected from heartworm and other parasites. We love the staff at NMSVC. They have supported us for years and what goes around comes around. Everyone wins! - Jeni
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Third Annual Golf "FORE" Blue Dog Tournament
Monday, September 12, 2011
Blue needs you... Whether you like to golf or you'd like to become a corporate sponsor, we really could use your help. We rely heavily on our fundraisers to provide food, shelter, vet expenses and more for the homeless dogs in our community. If you don't golf, why not ask your employer if they would be willing to become a corporate sponsor? The tournament has always been great fun for all and the animals at the shelter appreciate your generosity.
Click here for more information
Restaurant of the Month Fundraiser
Each month there will be a new restaurant, and a new opportunity to help support the Brockton Blue Dog Shelter. Check out the Restaurant of the Month event page on our website for all the details, and don't forget to download your coupon so you can receive the special discount. Spread the word to all your friends and family. Make it an excuse to get out of the house, avoid doing the dishes, save money and reconnect with loved ones.
June's Restaurant of the Month is Bertucci's in Brockton.
Click here for more information
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Thanks so much for your patronage at J.M. Pet Resort and your continued support of the Brockton Blue Dog Shelter.
Warmest regards,
Jeni Mather,
President, J.M. Pet Resort
Founder, Brockton Blue Dog Shelter
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