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Employee security vetting
NJC carry out Disclosure Scotland criminal record checks for all employees and are happy to work with customers to comply with their own security vetting procedures. Our basic screening process includes a 5 year employment history check, two satisfactory previous employer references and proof of identity and the right to live and work in the UK. NJC have experience with customers such as the C P S, HM Customs & Revenue, Detica, Independent Parliamentary Standards Authority and National Air Traffic Control.
We carry out passport and relevant document checks required under the Asylum and Immigration Act 1996. Managers responsible for recruitment attend
regular seminars and refresher courses for immigration/asylum checks and spotting fake documents as this is a major problem in the UK cleaning industry. We have also undergone training with UK Border Control and have close contact with them for consultation to deal with candidates suspected of not being permitted to work in the UK. |
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Training and development of employees
NJC are committed to providing all our people with the skills and knowledge necessary to meet current and future objectives. Our employees develop in an environment that encourages the
achievement of high standards, improved productivity and customer service.
All managers have the responsibility to identify the training needs of their team members to ensure they are trained and developed to achieve individual goals, targets and objectives and those of the company.
Training needs are identified when:
Products/processes are introduced or altered.
- There is a change of legislation.
- Audits of observation by a Manager has taken place.
- A person joins the company, changes their position or undertakes new responsibilities.
- Performance appraisals.
- Induction training.
- All new starters receive Company and on-job induction training.
- Inductions cover health, safety and environmental training as appropriate to the role, company policies and procedures, introductions to colleagues, familiarisation of the working environment and task training.
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Greetings!
Happy New Year! Welcome to the Jan 2011 issue of our newsletter. We hope that you find this issue interesting and informative. Visit our website and subscribe to our blogs, for more tips, ideas and information about the cleaning industry.
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This newsletter comprises NJC's intellectual property and may not be used or copied by third parties. It is protected by copyright. |
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Fingerprint time and attendance
On NJC contracts, all permanent site based staff and cover staff can clock in and out of their place of work using a simple fingerprint scanner connected to a web enabled pc terminal (provided by the customer).
The time and attendance information is recorded and available to view on the AMONET web portal providing complete transparency of NJC's labour resources provided for the contract. Specific reports can be generated directly from the online system into PDF and data can be exported to Excel or CSV.
Through this system our management are always aware of the site staffing levels and so can react quickly to ensure that the necessary labour force is in place to meet the site requirements. This information provides management with an effective tool to combat tardiness of site based staff and ensures that the contracted allocation of operative hours are being provided. This system is provided as part of NJC's service offering.
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Gratitude awards
NJC have recently introduced a Gratitude Award Scheme where we encourage our staff and customers to nominate individuals for an Award when they have demonstrated service above and beyond the call of duty. We want our staff to be recognised for their efforts, particularly when they put our values into action. When an individual is nominated, either by a
colleague or customer, we present them with a framed certificate of their excellent service and a gift voucher.
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Tablet PC cleaning audits
 Regular cleaning audits are carried out by NJC quality control officers in accordance with BICSc guidelines. The audits are carried out using a tablet PC providing transparency and real-time reporting. The audit areas are selected at random on every audit by our purpose built software module.  The quality control officer will grade each area and write notes for action and take digital images, if any areas are substandard. The results of the audits are downloaded in real time to the AMONET customer web portal,
together with internal work orders to the management team for action and the customer for information. It is NJC's audit strategy to be pro-active about service quality. We aim to discover and remedy service failures before they are noticed by the customer, significantly improving cleaning standards, service perception and customer experience. |
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NJC is a commercial cleaning service provider.
We provide a complete cleaning and related services package for commercial clients in the UK. This combines daily cleaning - together with periodic cleaning tasks.
These include carpet cleaning, window cleaning and many other specialist tasks. In addition, we provide supplementary services which include waste management, washroom services, linen services, post room services and consumables supply. NJC has offices in Reading and Central London and has implemented a management system that meets the requirements of ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007. We take the environment seriously, are Safe Contractor approved and are an Investor in People.
NJC has established itself as a market leader for operational innovation in Central London and the South East.
Sincerely, |
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Reuben Heppelthwaite
Commercial Director
Not Just Cleaning
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