Greetings!
Regardless of the economic climate, certain core
competencies remain critical to business success.
One of these staples is the ability to deliver a quality
product. According to a recent poll conducted by
Canon Communications, OEM's rank Quality as the
most important factor when selecting a supplier. Discover other major factors
influencing their purchasing decisions today.
Another core competency that sets successful
companies apart is their ability to maintain high levels
of customer satisfaction even at tough times.
Because many companies get significant portions of
their revenues from repeat sales, your customers are
indeed your greatest asset. One way shops are
stepping up their levels of customer service is through
the use of tools such as CRM systems.
The economic downturn has forced many shops to
experiment with new methods they might not have
attempted in the past. Some, such as office furniture
manufacturer Kimball Office, have turned to the
Japanese-inspired Chaku-Chaku
process. Other
shops, including Triangle Tool Co have found the
survival tactic of market diversification is helping them
not only survive but also thrive.
Enjoy the issue,
Lisa Sterling
Director of Marketing
Cimatron Technologies, Inc.
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