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Audit Process and EICC-ON Enhancements
EICC-ON Dashboard
The EICC-ON dashboard has useful information, such as scheduled system maintenance, and payment and accounting details that may be useful to your suppliers
EICC-ON Support Feature
Submit a trouble/hotline ticket from the login screen or through the "Help and Support" drop down menu if you or your suppliers experience difficulty accessing the system. This will provide the most streamlined way to get help. It also provides the Tools Work Group with crucial information to address system issues.
New Reporting Options in EICC-ON
Three new reports are now available to help summarize member and supplier SAQ scores. Access the reports from the reporting tab in EICC-ON under the following names:
- Section Scores Report: Displays the score percentage by section across all of your facilities or your suppliers' facilities.
- Question Risk Report: Highlights areas of the SAQ for which there are risks at a facility.
- Critical Question Report: Similar to the Question Risk Report, but focuses only on critical areas.
VAP Escalation Process
A process has been created in the Validated Audit Process for auditees to file a complaint at any phase of an audit. Auditees and audit buyers can follow these steps to get resolution for any complaint:
- Step 1: Address any complaint or inquiry to the APM.
- Step 2: Contact Patrick Neyts by email or mobile (+32-495-23-9088) in the event of unsatisfactory response from the APM or lack of timely resolution.
- Step 3: Contact audits@eicc.info in the event of further unsatisfactory response or lack of timely resolution.
EICC members should redirect supplier complaints to the APM.
Updated EICC-ON Web Pages
Additional EICC-ON resources are now available on the EICC website. The pages are written for EICC members and non-member suppliers, and contain general information about the system, FAQs, and user guides to register and complete SAQs. The pages will be updated regularly. The next update will include a user guide for scheduling VAP audits in the system.
VAP Tip of the Week
To make the onsite time of auditors as efficient as possible, auditees should ensure that the documents to be reviewed are ready at the start of the audit. A document list is available in chapter 13 of the operations manual 4.0.1.
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