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Greetings!
Are you having issues with theft? In this issue we discuss the common sources of inventory shrink and loss, as well as the new release of Windows 7 and a review of using Promotions in Extreme POS.
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Shrink Prevention
It's a busy time
of year, and this is the time that watching your shrink prevention can
really pay off. While it's tempting to let things slide during the
holiday season, shoplifters and other dishonest people will try and take
advantage of this confusion. There are three main sources of retail shrinkage: Employee theft, customers, and management errors (such as mispricing an item).
Managing employee permissions through employee maintenance and keeping unique logins for each employee are good steps towards cutting back on loss in that area, but the best way is to both habitually review invoices and reports and for employees to know that you do so.
Customer theft comes in two main forms: Shoplifting and return fraud. Both of these should be dealt with by having firm policies in place and sticking to them. If your store gets a solid reputation for prosecuting shoplifters (while, of course, not harrassing legitimate customers), fewer people will attempt to steal from your store.
The final enemy is inattentiveness. Putting the wrong price or an inappropriate discount on an item by mistake is as damaging as if you had done it intentionally; fortunately, this is a relatively minor component of total loss in the retail industry.
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Windows 7
Windows 7 has been available for just over a week, and we've already begun to receive questions about whether or not ExtremePOS will work on it. We are not officially prepared to support it, but our internal tests so far seem fine.
If possible, it is still preferable to place ExtremePOS on a Windows XP machine, and that is what we will be selling on our complete systems in the near future. However, we are planning on moving that to Windows 7 at some point, and we will keep you informed when that happens as additional workstations may become more difficult at that time. Windows networking across different versions of Windows is sometimes quite difficult, and XP and 7 are two versions apart making the problems multiple.
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Promotions
Promotions are a powerful tool for providing discounts and specials to customers. While they require some initial setup, they can be quite simple and automatic to use once this is done.
1. You'll need to enable promotions in the options menu. (From the main invoice screen, tools -> options -> invoice settings) Either the automatic or manual setting can work, depending on your desire for the feature. Additionally, from the same screen, Combine Lines must be disabled; this feature and promotions are incompatible and, if they are both turned on, Combine Lines takes priority and promotions are automatically disabled. After changing these options, restart the software.
2. You may set up and edit promotions from Promotion Maintenance, found from the main invoice screen via view -> promotions. You may have one or many (or, of course, no) promotions going at any time, but only one promotion will be applied to any given line item. In the event that the same item is eligible for multiple promotions, the first one will take precedent.
3. Upon creating or editing a promotion, you may choose to have it be continuous, recurring on specific days or the week, during a specific date range, or tied to a discount card. You may also set a promotion to be inactive, which will prevent it from being applied to any invoices.
4. Promotions may be set to sales for departments or categories, sales for specific items, or for additional trade in credit. For the sales promotions, either a percent discount or a specific price may be set, and a minimum quantity purchased to trigger the promotion. For trade ins, only a percent may be entered.
5. For sales, you'll need to select what items it applies to. Note that only items meeting all criteria are discounted; if you leave both new and used unchecked, for example, or do not select any departments no items will fall under the promotion. For trade in promotions, you'll need to mark check-boxes for store credit and cash trades.
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For customers on an update plan, the most recent version of the software is 2.06.0033.
Not supported? Get supported here!
You may view an archive of our emails here!
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Sincerely,
Jeremy Spencer Support Manager
Extreme Point Of Sale Inc
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