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Creating a Reservation
Everyone has created a reservation. You will recognize the following window.
However, by clicking on the Missed Reservation/Exit button, you will be able to track why potential clients decided to go elsewhere.
From this window, you can enter in any and all information that will help for tracking purposes. When you are finished, be sure you click on the Save Missed Reservation Information button. |
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Report
The missed reservations report can be accessed by going to Front Desk and clicking on Missed Reservations Report.
This report can be run based on
- Arrival Date
- Date Entered
You can also specify which dates you would like to include in the report. Click OK.
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Other Uses
This may also provide you with another way to track your employee performance. For instance, you can see that a certain employee has been making very few reservations. If they are logging their missed reservations, you can see that this may be caused by minimum stay requirements or availability within the hotel. This can shed some light on why, if the phone was busy, there were few reservations taken. |
