Seeing the "System Backup Failed" window can be a frustrating thing.  There are a few reasons that a backup failed. 

 

 

 

We first suggest that you check to make sure everybody else is not using Lodgical Solution.  If there is someone in the system, Lodgical is accessing one or more files.  Lodgical cannot backup files that are open or are in use.

If you have already made sure that there is no one else using Lodgical and you are still receiving the failed backup window, we suggest exiting Lodgical completely.  Sometimes the computer that is keeping the file open is the one you are on.  If Lodgical still will not perform the backup, restart the server.  It is possible that the file remains open even if Lodgical is not.

 

Firewalls can also be causing backups to fail when backing up to the secured FTP server.  In this window, taken from a Windows XP computer, simply clicking unblock will allow Lodgical access to our secured server.  Once unblocked, Lodgical will always be allowed to backup to the FTP server.

Sometimes, when running a report, you will see the following window appear.  This appears because Lodgical cannot find a particular reservation.

A rebuild reservation table will correct this.  Rebuilding reservation table can be found under Utilities, Data Utilities, Repair Utilities.  Once open, select the time period that best represents the report you are trying to run.  In the example above, you would want to choose This Years Past Guests.

 

After rebuilding tables and running the report again, if you still receive the same message, try rebuilding the Current/Future reservation table.

If you see the error button on the main screen of Lodgical, it is possible that your phone calls haven't been recording correctly.  Check the status of the error by clicking this button.  If you receive a window that looks similar to the following, it might be that your phone system isn't acting properly.

 

 

If you see this message, you should check to see that your CommLog is running and processing phone calls normally.  To check, look in the notification area of your computer screen.  The image below shows what the CommLog icon looks like.

The icon that looks like a grey computer plug is CommLog.  If you see this icon, CommLog is running.  Now that we know it is running, we have to check that phone calls are coming through.  By double clicking on the icon, CommLog will appear, looking similar to this:

Click the radio button labeled Display Data on the right side of the screen.  By clicking this button, CommLog will show all the data that is being transmitted from the phone system.  Now that CommLog is displaying data, make a one minute or longer phone call.  After hanging up, you will see one of two images:

If you see the first image where No Data is displayed in CommLog, check to make sure all cables are plugged in securely to the back of the computer.  Sometimes there is a 9-pin serial cable that carries the phone call information, other times it is sent through ethernet cable.  If all cables are securely plugged in, contact your phone company representative to schedule a time to look at your phone system.

 

However, if you can see data coming across CommLog and still cannot view see charges showing up in Lodgical under Financials, Telephone Charges, please give us a call at (920) 746-0606.