The letter/number combinations represent key codes.  It is these key codes that will allow the letter to be populated with information specific to that person or reservation. 

 

In order to view what each key code represents, you will need to "Display Standard Key Codes" found under Utilities, Configuration, Letters.  Printing this file might save you some time instead of going back and forth.  The standard key codes will be used most often, however, account, store sale, gift certificate, and mailing key codes are also available.

Another way to view what codes display is to view the guestkeycodes.rtf document.  This will display what will appear inplace of each key code.  To view these reservation specific codes, go into a reservation and click on report.

 

In the text box to the left of the list of letters, type in guestcodes.rtf.

 

You will then see what the codes will appear as in your report.

 

If you've made a new report and would like it to show in the list of reports to print or email, you must select that report in "Select Guest Letters To Display". 

 

You can find this option under Utilities, Configuration, under the Letters submenu.  Simply place a check mark next to the letters you wish to show up.  After clicking "OK", Lodgical will ask you if you'd like to arrange the letters.  Being able to move your most popular letter to the top is a great help.

By customizing letters to best fit your property, your clients will feel more confortable knowing that you personalized the letter just for them. 

 

Sincerely,

 

In order to edit the reports, you must first have updated copies of our key code lists.  These can be obtained by going to: File, Update Software and downloading the support documents.

 

You are now set to edit letters.  In Lodgical, go to:  Utilities, Configuration, Letters, Add/Edit Letter.  Highlight the letter you wish to edit and click OK.  Feel free to modify the entire letter.  Only you know what's best for your clients.

 

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