A FRONT DESK HOT TIP ... ... THE 1st of Every MONTH! |
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During the month of June focus on ... New Client Retention
New client retention is 25%. This means that if you serviced 100 new clients in a month, 12 weeks later, only 25 of those NEW clients would return to you. So, what can you do?
Offer a WELCOME GIFT BAG. Take a look at this video clip about Welcome Gift Bags and how Randolph's Salon uses them to welcome their new clients and create return business.
| | June 2011 - Get Focused! Hot Tip Video - The Welcome Gift Bag |
Key Points:
- Give the gift bag BEFORE they go back for their service.
- Offer vouchers, such as:
Did you like the {get focused! HOT TIP VIDEO}?
Give us feedback on Facebook and check out our new video training series, The Anatomy of a Great Front Desk. The series includes several videos of salon owners who provide recommendations and advice based on their successes.
June 2011 newsletter recipients are eligible for a 25% off voucher (see offer below).
GET FOCUSED, GET CRYSTAL FOCUSED!
Colorfully Yours,
Kristi Valenzuela |