Greetings!
How does an entrepreneur, executive, manager or board of directors improve overall business performance? It takes an integrative, dedicated and focused approach in each of these key areas: - Talent Performance
- Customer Loyalty Performance
- Process Performance
- Sustainability Performance
In this newsletter, we take a look at what it takes to improve performance across an entire organization. The real question is where should one start?
If you aren't sure how or where to start your performance improvement, let us take a look at your organization and ask you a few questions. Together we can prioritize strategic direction, outline goals, define action steps and measure improved results. After all, our goal is to make you #1!
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"Talent Performance"
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Strategy is number one! You must have an organizational Strategy before addressing talent performance management.
Every employee contributes to the greater strategy by meeting critical goals through performance of his or her job. In other words, the sum of the work done by all employees should equal the results of the organizational strategic plan. Strategic goals drive performance.
Typically, managers are required to evaluate the performance of their employee through annual performance appraisals, which is primarily an administrative function. How do you keep track of the progress of your team toward achieving the critical goals of your organization? Not through filling out paperwork and forms! Today's managers must look at the long-term big picture, beyond the short-term nature of performance evaluation and paperwork.
It is now a necessity for managers to be coaches and mentors. They must be leaders. The process is not limited to annual or semi-annual review, but through goal planning that involves frequent informal communication between managers and their team members.
At Strategy 1, we help entrepreneurs develop and implement strategic and critical goals through coaching their leaders and workforce teams. Our goal is to make YOU #1!
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"Customer Loyalty Performance"
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"The purpose of business is to create and keep a customer" -Peter Drucker-
At Strategy1, we add "loyal customers" to this well known adage. Truly successful businesses know that loyal customers are their reason for being. This philosophy permeates their entire organization. They strive to create and sustain value for their customers by listening, anticipating and understanding their customer's needs and expectations.
Listening to the "voice of the customer" even in the midst of day-to-day operations is crucial. Interfacing with past, present and potential customers enables you to ask them the following basic, yet essential questions:
- Why are you buying from us?
- What is your definition of real value?
- Which of our products and services are important and worthwhile, and which are not?
- What other products and service do you want?
- Will you refer us to your friends?
- How do we earn more of your business?
Getting to really know your customers can open doors to new products and services and enable you to benchmark yourself against your competition. This must be viewed as a dynamic process. The external business environment is constantly changing, as are your customers' needs, wants, expectations, and definition of value. It is vital therefore that you get out into the marketplace regularly, and look, listen, and learn. Those companies that do will be able to obtain and maintain loyal customers and have a decided competitive advantage.
From Market Research to Go-To-Market Plans and Market/Product Strategy Validation, Strategy1 has the marketing tools and expertise to make you #1!
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"Work-Out Performance Plan"
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Business Improvement is the life-blood of any modern company.
If you're not moving forward, you're falling behind in this competitive world that we live in. If you're falling behind, that's called a going-out-of-business plan. As a business leader, it's your job to keep your company in the lead position in your market niche, whatever that is for you.
Fortunately, there's a technique that you can start using today to drive continuous improvement in your business. The good news is that it's not a difficult tool to use. However, most businesses don't use it, either because they're not aware of it, or they're not sure where to start. This technique is called "Work-Out".
Work-Out was pioneered by Jack Welch when he was CEO of GE. Welch observed "Trust the people in the organization - the people in the best position to improve a business are the people in the job every day."
Work-Out starts by defining a business improvement goal. Then a team of employees who work in that area of the business designs a solution, with the guidance of a trained facilitator. The sponsor reviews and approves the solution after the team presents it, and the team goes about implementing the desired changes. The Work-Out process is designed to execute change rapidly.
Strategy1 can help you learn how to implement Work-Out and benefit from important business improvements quickly.
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"Sustainability Performance"
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How can "sustainability" improve company performance? Sustainability is making good business decisions that are also kind to our planet.
Simply put, sustainability is a way of thinking and measuring key traditional business elements such as financial, product and human capital management with an environmental lens. It is also doing simple "green" things that save money.
Here are a couple of easy examples that you can implement today: - Start using recycled paper for everyday use in your printers. This can easily be done with no extra cost or compromise in quality, and the benefit is clear.
- Replace incandescent light bulbs with LED fixtures. While they cost more today, the lower use of electricity saves money over time. An added benefit is that the LEDs last much longer so they do not need to be changed as often.
While these replacements are easy, many "sustainable" projects require more planning to implement. However, the long-term rewards can be substantial. To illustrate the importance of sustainability in business today, a recent survey of over 3,000 worldwide corporate executives said that 70% of the responding companies have placed sustainability on the permanent senior management agenda. Of these, almost 90% said that sustainability is a necessary strategy to stay competitive now, or will be soon. A majority of these same executives said that sustainability adds to profitability. Thus, it is good for business. To get started, challenge your employees to give you ideas for improving sustainability in your business. You will be surprised at their creativity. Just be prepared to follow through on some of the ideas. Everything does not have to be done at once, but work on the list and create a "sustainable" culture. Strategy1 will be delighted to meet with you to develop a practical and viable sustainability plan. Remember, our strategy is to make you #1!
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Strategy1 offers innovative, world-class business services to increase long-term sustainability and maximize the performance of entrepreneurs, businesses and non-profit organizations.
Our integrative solutions for strategy, profit and people include:
   
Consulting Marketing Accounting Leadership/HR |
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| Contact Info: |  | 900 East River Road
Suite 102
Tucson, Arizona
85718
520-299-9169 (Tel)
855-299-9169 (Tel)
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| Strategy1 Team: |
 | | Paul Bellows |
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 | | Eli Larriva |
 | | Rosalind Tao |
 | | John Dennis |
 | | Josh Hottenstein |
 | | Alan Dankwerth |
 | | Pat Taviss |
 | | Don Orton |
 | | Susan Johnson |
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| About Us: |  | |
Strategy1
Vision Statement:
Strategy1 provides unparalleled strategic business consulting, accounting, marketing, human resources and leadership development services to results-oriented organizations, teams, entrepreneurs and individuals to select cities across the US.
By playing a significant role in our client's success and prosperity, we build long term working relationships and are recognized as influential innovators in our industries and communities.
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Strategy1
Core Values:
1) Our Attitudes
with all of our Stakeholders:
We are always professional, respectful and lead by example with our ethical and visionary leadership.
2) Our Professional Standards:
We maintain the highest levels of qualifications, knowledge and skills through continuous training, professional development and improvement in all business operations.
3) Our Client
Services:
We offer exceptional value for all of our services and are fully accountable to our clients.
4) Our Collaboration with Strategic Partners:
We serve our client's needs with a full range of complementary services by collaborating with proven partners who are aligned with our passion, values and goals.
5) Our Community
and Social Benefits:
We make a positive and lasting impact in our communities through our efforts to develop better leaders, stronger organizations and more fulfilling lives.
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