I admit, I am no techie. Apparently, neither is my neighbor. We rely on our teenagers to keep our tech stuff working. In my case, it's my son-in-law, a thirtysomething-ager. Thanks Jay!
How about your business? What happens when your team is not there, or, there, but dysfunctional?
What does a functional team look like?
Success-oriented teams focus on 3 Cs of success:
- Culture (transparency, prudent risk-taking, celebrating success, etc.)
- Competence (team members have the needed skills)
- Capacity (ability to deliver what is promised, plus ability to grow)
They work to increase performance by simultaneously working on all 3. How? These teams have leaders who make a constant effort to review how interconnected and interdependent people and systems are. Opportunities must be renewed and redefined, and success-oriented teams promote that continuous improvement and goal achievement. Healthy competition and intellectual curiosity are promoted.
They know that you get what you pay attention to - so these leaders pay attention to and reward/celebrate the right things - the things they want to exist in the team's culture.
Leaders of successful teams know the:
(a) drivers for change
(b) value proposition and value creation, and
(c) success measurements, in a process that is transparent and engaging.
Instead of just making assignments and placing people haphazardly, successful teams maximize human talent, ensuring capacity and capability exist across boundaries and departments. They also match work to talent and ensure people have the support and resources needed to deliver results.
Failing teams and cultures do the opposite of this, or nothing at all, to focus on the big 3. These cultures allow and encourage unhealthy competition, reward results regardless of the means to get there, focus on profit over people, and permit, or maybe even promote, incompetence.
What's most interesting is that while failing teams believe they are focusing on success, actually they are glossing over failure to make it look like success, until it results in some really huge problem or revenue loss. They don't advocate for intellectual curiosity; it is more about cosmetics than meaningful learning.
What do you need to do to ensure that your whole tech support team (or something equally important) has "not walked out on you"?
Culture, Competence, Capacity. The big 3.
What are you working on? How's it going? How can I support you?
If it's time for you to work on building a better team, a high performance team, email or call us 614-389-2305, let's get started!
