Larry Hayes Partners
Issue: 10    
July, 2011  
Larry Hayes Partners
Greetings!

Winning, losing or tied.  Which is you?
 
It's Halftime.  What's the score?
WHAT?  Someone is keeping score?

Who's keeping score?  You are.  You and your team.  You and your team and your boss.  You and your team and your boss and your shareholders. 

Think back.  January 1.  You had goals, aspirations, resolutions.  Being the diligent you that you are, you wrote down your goals, so now you can go back and look at them. 

 

We've passed the mid-point of the year. It's Halftime.  Are you on track?  Ahead?  Behind?

 

 You're ahead?  WooFreakin'Hoo!!!  Congrats!!!

 

On track?  Good for you!

 

Behind?  It's not too late.

 

 

If you're ahead or on track, my crystal ball tells me that you wrote down your goals, defined specific action steps for each goal, you had daily activities for which you held yourself accountable, you measured your progress, you identified and repeated your success factors and you learned from things that didn't work.

 

 

If you're behind, my crystal ball reports that even though you had goals, maybe you didn't write them down, didn't define action steps, didn't do the daily activities needed to fulfill the action steps or produce the results you wanted.  You got distracted, took your eye off the ball.

 

 

Buck up, it's not too late.  We're only in the third quarter.  If a mid-course correction is called for, back up two paragraphs and read what the ahead and on-track people are doing.

 

 

Or, you can wait until December and hope for a hail Mary pass.

 

 

What are you working on?  How's it going?  How can I support you?

 

 

Call us at 614-389-2305 or  email us and let's talk.

 

May I speak to Chuck, please?
Chuck's not here.
I frequently see commercials for a national company in an industry with which I am quite familiar, whose tagline is "Talk to Chuck" and gives a toll-free number.

 

On a whim one day, I tried to do exactly that, I called the number and asked to speak with Chuck, as their commercial invited me to do.  Please note that I said "tried".  Here's the conversation:

 

 

"Hi, may I speak to Chuck please?"

 

"Who?"

 

"Chuck"

 

"Chuck who?"

 

"I saw your commercial, it gave me this phone number and asked me to call and talk to Chuck.  Is he available?"

 

"I have no idea what you're talking about.  What do you want?"

 

"Well, I want to talk to Chuck.  Is he available?"

 

"I don't know who you are referring to.  We have lots of people here named Chuck and Charles.  Do you know his extension?"

 

"No, sorry, I don't."

 

"I'm sorry, I can't help you.  Have a nice day."

 

Click

 

 I ain't feeling so good about working with Chuck at this point.  If you work in a service business, what do you want your client experience to be?  Have you defined it?  Gotten buy-in from your team?  Defined roles and accountabilities to ensure that your clients actually get the experience you want them have?  Are you measuring yourself against it?  Have you told your clients what they should expect from you?  Do your team members know what you are promising, what you stand for? Does your team stand for it also? A fantastic client experience is the gateway to referrals and introductions that will bring new business. 

 

 If you are a leader in your organization, your colleagues, associates and team members are your clients.  How have you defined the experience you want them to receive from you?  Are you delivering it?  Are you measuring it?  What do you stand for?

 

What are you working on?  How's it going?  How can I support you?  

 

If it's time for you to work on your client or leadership experience,  email or call us 614-389-2305, let's get started on building and delivering your fantastic client experience!

 

      

   

Other great ideas
Look in our newsletter archive


Our recent newsletters have gotten a lot of great feedback.  Our readers are using the ideas contained therein (thanks, Mrs. Supplee, my high school English teacher, for teaching me proper grammar).  You can see all of them in our  newsletter archive

 

If you like what you read here, you would honor us greatly by forwarding this newsletter to a friend or colleague. Just . Thanks!

 

 

A notable quote...

Four Universal Questions of Life

  1. Can I trust you?
  2. Do you care about me?
  3. Do you know what you are talking about?
  4. Can you help me get through this mess I'm in?

...Tim Timmons



Who We Are

Larry Hayes Partners, LLC is a Coaching and Training organization, working with private and corporate clients in the areas of Leadership Development and Business Development.  We work with leadership teams, high potential talent, and sales people and teams to help them clearly define goals for growth and change, develop action plans, anticipate and work through obstacles, implement actions and measure results. Additionally we are available to do keynote presentations at meetings and conferences, and facilitate offsite meetings.  If it is time for you or someone in your organization to work on new goals and change, contact us.  Our first session is complimentary.

You can see more on our website: Larry Hayes Partners

Sincerely,


Larry Hayes, CPC
Executive Coach and President
Larry Hayes Partners, LLC


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In This Issue
It's Halftime. What's the score?
May I speak to Chuck, please?
Other great ideas
A notable quote