Greetings!
Sometimes it's harder to get the second order from a customer than it was to sell them the first time. Here's why. - The first job gives the customer the benefit of experience. Did your quality and service meet or exceed expectations? Or did the customer get less than expected?
- During the buying experience, did your relationship with the customer get stronger? Did rapport and trust grow? Do they like you more now? Or did the buying experience make them like you less?
- When they customer paid the bill, did they feel happy with the value they received or experience buyer's regret?
- If there were problems, did they get resolved to the customer's satisfaction?
Silence doesn't always indicate 100% satisfaction. Call the buyer after the sale is complete. Find out if they're happy. If the answer is "yes" then ask them how else you can do to help them today. Thanks to Fred Greer, Account Executive at Standard Press for this topic and Good selling! Linda Bishop
Thought Transformation, Inc.
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Webcast Training on Relationship-Building Strategies Starts in August!
Sales and customer service gets insights to strengthen relationships and grow sales. | On August 13th, Thought Transformation and KeFactors partner to present an important series of 30 minute webcast sessions. These sessions focus on practical strategies to strengthen relationships and grow sales. The cost is low--only $35 per session or BUY 4 SESSIONS AND GET ONE FREE!
The first session is "Three Fatal Error that Cost You Business" August 13th at 1:30PM EST. |
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About Us
Thought Transformation is a national sales consulting group that helps companies grow with tools, training and tactics. Learn more at our website. Thought Transformation, Inc.
3510 Evans Ridge Trail
Atlanta, Georgia 30340
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