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Break the I-Habit
 I'm a sales professional who likes to think I have better-than-average communications skills. Yet, I still find myself interrupting customers. I do it less than I used to, but this year it's the habit I intend to break once and for all.
Brains process information at lightning speed. We make connections, draw conclusions, assemble brilliant insights and derive helpful suggestions. The urge to express ourselves is powerful because we're ego-centric creatures. when egos override good manners, we interrupt.
If we have a good relationship with a customer, interrupting isn't a deal killer. When you're talking to a prospect you barely know, it's different. I'm sure I lost opportunities over the years simply because I cut off a new acquaintance at the wrong moment and made them like me less as a result.
To stop interrupting, take three easy steps.
- Notice when you do it.
- If you open your mouth when someone is speaking, shut it immediately and NOD to show you're listening.
- Touch your tongue to the roof of your mouth and leave it there until as a reminder to keep lips zipped until it's your turn to talk.
One last tip.
Follow this simple strategy when you're on the phone because it helps you build relationships there as well.
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Selling in Tough Times Training for Printers in Pennsylvania in partnership with Graphic Arts Association next week on January 20.
If your in Pennsylvania and looking for new ways to grow sales in a recovering economy, don't miss this opportunity to get the information and techniques you need to succeed.
- What gets a prospects attention today?
- Do you have enough in the funnel to recover sales lost in 2009?
- Where are your best growth opportunities for the coming year, and how do you turn them into sales dollars?
There are lots of opportunities out there. Walk away with practical tips and information to take advantage of them and out-sell your competition.
To learn more and sign up go to http://gaa1900.com/calendar.asp
Good selling.
Linda Bishop
President & Chief Sales Officer
Thought Transformation |
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About Us
Thought Transformation is a national sales and marketing consulting organization helping companies grow through a combination of tools, training and tactics.
The president of Thought Transformation, Linda Bishop is a speaker, author and sales/marketing expert. She was a top performing commission sales person for 17 years before founding Thought Transformation. In addition to authoring the book "Selling in Tough Times" articles she has written have been featured in many publications. Linda has a degree in accounting and MBA in Marketing. Linda is available to speak and train groups of all sizes on sales, customer service and marketing topics.
Thought Transformation, Inc.
3510 Evans Ridge Trail
Atlanta, GA 30340
770-846-3510
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Sponsored by PIA Sales & Marketing Executive Council
Learn about find leads, cold calling, smart sales calls, and closing at your desk.
Training takes place January 11, 18 and 25th.
Sessions only require 2 hours each day.
There are only 4 opening left, so sign up today if you want to sell more in 2010.
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The Sales Meeting is training on demand for printing salespeople and costs only $89 per session. Click the link to learn how you can achieve more success. |
