HSC Insight / May 31, 2012

a monthly e-publication for the nonprofit community  /  the Human Services Coalition of Prince George's County

In This Issue
Nonprofit Life Cycle
IDEAS&INFO Recap
Conflict Resolution
Ethics & Accountability

From Your HSC

"BRIGHT IDEAS!"

 

2012 Annual Meeting

Prince George's Ballroom

2411 Pinebrook Avenue

Landover, MD 20785

9:30 AM - 1:30 PM

June 13, 2012

 

Register today:

Online

In Our Community

 
Superstar Supervisory Skills
6/7

Budgeting Basics
6/12

Cultural Competency
6/19

What You Need to Know Before Joining a Nonprofit Board
6/26

Program Planning and Evaluation
6/28

 

Are We THERE Yet?
Discover your nonprofit's stage of organizational development by taking the HSC Nonproft Incubator Program (NIP) Organizational Assessment
 
Fax, email or mail your results to HSC and let us help you gauge your nonprofit's strengths, growth areas and find training and networking opportunities right for you. 
 
You'll be glad you did!
 
 
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Greetings! 

Grappling with Growing Pains!

"You have to do your own growing no matter how tall your grandfather was."  -- Abraham Lincoln

 

marti_worshtil
Marti Worshtil with NBC4's Pat Lawson Muse

 As the founding executive director of a 21 year old nonprofit based here in Prince George's County, I think I am qualified to talk about life stages of a nonprofit.

 

The Prince George's Child Resource Center has hit them all -- good, bad and ugly! We rode the waves of the robust economic times and downsized, albeit reluctantly, when needed. Combine that roller coaster with the typical organizational stages of growth and maturity, and I can truly say that the Resource Center is now leaner and better able to deal with change. But, it hasn't always been easy.

 

Executive Directors, especially founders, often resist change. We all get comfortable with our successes. I think that the one thing this volatile economy has taught all of us is that change is just around the corner. So how do we embrace change and move to the next stage of organizational development gracefully instead of dreading it? One thing that may help is understanding that change is inevitable. Unless your nonprofit is still in its first three years of operation, you know - the honeymoon is over. Funders know you, the community is relying on you and you are no longer the newest flavor of the week.

 

Now is the time to solidify your reputation and build your infrastructure. Is your strategic plan current? Is it sitting on a shelf or used consistently by board and staff members? I don't know anyone that enjoys the process, except maybe the consultants we hire, but a solid strategic plan is worth its weight in gold. All my strategic plans talked about our need to increase outreach and awareness of our services in the community. As a direct result, we applied for and received several awards that built our self-esteem, our community image and our service capacity. We found it was harder for funders to reduce support for the "Nonprofit of the Year."

 

Growing up can be grappled with or it can be embraced. New and expanding programs keep leadership and staff from becoming bored, expand the community we serve and present new and exciting challenges. With a positive attitude we can lead our organizations through these growing pains with energy and enthusiasm.

  

In This Issue of Insight...

Explore the stages of organizational development and learn where your nonprofit growth will take you next. Learn how to apply 'lessons learned' from the special session of the Maryland General Assembly in the IDEAS&INFO recap. Discover how an ethics policy can breathe new life into your organization. And, find tips for effective conflict resolution. Plus, check out new classes and tools to grow you to your next level.  Enjoy!

 

Tell us what you think at insight@hscofpgc.org. We look forward to hearing from you soon. 

 

Yours in Excellence, 

 

Marti Worshtil

Proud HSC Member

 

Service Organization: Prince George's County Child Resource Center

2012 ANNUAL MEETING & EMPOWERMENT DAY!
Bright Ideas Empowerment Day!"Bright Ideas: New Financial and Human Resources for Nonprofits"

 

Prince George's Ballroom

June 13, 2012

9:30 AM to 1:30 PM 

 

Grow in new ways that can cause your nonprofit to thrive!

 
Explore three great opportunities for resources -- financial and human -- that can help your organization have impact in every season and any economic climate.

 

Join the Human Services Coalition as we get engaged, inspired and have some fun!!

 

Register online, now

LIFE AS A NONPROFIT:

Stages of A Nonprofit Organization's Development

by Anne Hays Egan  

 

Many nonprofit organizations go through predictable life cycles. Like other living organisms, they start live, grow, develop into adulthood and mature. For each stage in the life cycle, there are certain challenges, successes and developmental issues. This article is a short overview of organizational life cycles.
 

Start Up
 
A group of volunteers has a vision and a passion, and develop a project. This model is called "Founding Board." The work is done by volunteers. Volunteers do the program work, and many of the same volunteers govern the organization by serving on the board. This can become confusing, especially as the organization starts to grow, and core volunteers become stretched by the combined workload of program activity and board service. Critical to early success is the

vision of the founding group, and the power of that small core to both carry the work and invite others to become involved. Usually, after a year, or two (or more), the founding group will become tired and burned out, and it will find it cannot sustain the work or the momentum. If the organization is to be successful, it needs to expand the level of support for its project work so that it can hire staff. The organization needs to build a few core sources of financial support. 

 

Or, the charismatic leader builds the organization. The work develops because of the way the founding leader articulates the mission, describes the program, and draws others because of the power of the leader's personality. This model of development is called "Founding Leader" or "Founding ED." The program is often strong and to the community and funders. They are sometimes less skilled at organization building and developing systems. Founders can compelling, and the founding leader is able to draw funding and other support to the program. Most founding leaders are exceptionally gifted at building the programs, articulating the case serve from a few years to decades. Organizations will usually hit a crisis point where a certain level of structure is needed, and the organization has outgrown its earlier framework. If the organization is to be successful, it will look at its paid and volunteer leadership, analyze the structure, and make changes that might be required in order for the organization to continue to grow.

 

Organization Building 

At this stage, the organization has made some changes. Whether "Founding Board" or "Founding Leader" model, the organization usually finds a number of developmental challenges ahead: Board development - the board shifts from more "hands-on" program activity to policy and fund raising. Some members find this change exciting, and they work to bring more people onto the board who are focused on these areas. Others miss the programmatic work and find that transition difficult. These issues are seldom articulated, but they are usually present. Boards that bring on a new Executive Director are usually excited about the new staff leadership, but they often find themselves frustrated when the new ED is "taking over" what board members and committees previously handled. Boards can lose people, or bring on people who don't quite fit during this "shakedown phase." It helps if board members understand that there are a range of options: board service, committee or program volunteer work. Boards usually benefit from training and consultation about issues like roles and responsibilities, fund development and the line between policy (board) and operations (ED). The board's developmental challenges at this juncture are finding ways to bridge the gap between program board and policy board - developing strategies for recruiting new people, and building a stronger, more structured governing body. Change should be paced and carefully managed, and the board should be encouraged to analyze its progress.

 

As an organization builds, the staff is going through a change process similar to the board's. Whether the organization is working with its first, second or even third Executive Director, there are a few key developmental challenges. Programs have developed and are usually strong. However, funding at this point is often a challenge, and many organizations find that their program growth has outstripped the budget. The ED must manage the budget, with the board's oversight; and the ED and Board Chair need to focus on building board fund raising capacity to bring in new revenue that will diversity the budget. This can be a challenging dance. The ED is working to build and manage programs, which often means developing a staff. Nonprofits nationally struggle to pay competitive salaries, and often face high turnover rates. The ED and staff usually find that they are working many long hours to handle the different programmatic and administrative tasks. Critical to short and long term success will be the ability to outline goals, define tasks. Identify responsible parties, and prioritize the workload. Here, organizations learn the skills of deferring much needed projects and activities, and saying "no" and "not now."
 

Successful organization building results in an effective, well focused policy board; strong board leadership; successful fund raising activities that include board, staff and volunteers; strong ED leadership; a skilled staff, effectively managing programs; a diversified budget with some cash reserves; and good planning that guides decision making and anticipates areas of concern.
 

Organizational Maturity 

At this stage, the organization has a clear mission, well established high quality programs, strong reputation, effective leadership with board and staff, good systems, and a diversified base of funding. The challenges that the maturing organization faces are to maintain the programs and services in a way that continue to be responsive to community need and a changing environment. Many things need to be tended: programs, board, staff, and finances. The systems are in place, the challenge is to continue to grow the programs and the organization while maintaining what is in place. This must be done while maintaining momentum and keeping the work fresh. The biggest challenges to this phase include: unanticipated threats that cause serious harm; poor decisions that result in financial difficulty; problematic leadership (ED or board) that is not addressed; lost momentum and problems with relevance.


  

Anne Hays Egan is an organizational development consultant to nonprofits. She has worked with hundreds of nonprofits throughout the United States, focusing on strategic planning, organizational development, evaluation and interagency service network development. 
 

Article Source: http://EzineArticles.com/?expert=Anne_Hays_Egan.

IDEAS&INFO LUNCHEON Recap | 2012 Maryland General Assembly

Changes, Choices and Challenges Facing Nonprofits in the Coming Year

 

Just days before the Special Session of the Maryland General Assembly which took place on May 15 and 16, Delegate Tawanna Gaines (D-MD, District 22) and Henry Bogdan, Managing Director of Public Policy and Public Affairs for Maryland Nonprofits, talked with IDEAS&INFO luncheon attendees about the issues that extended the state budget process and meaningful next steps for Prince George's nonprofits.


Having passed several key pieces of legislation as well as the operating and capital budgets on April 9, the Maryland General Assembly was forced to reconvened to thoroughly review and approve the revenue bill, a plan to actually pay for what had been proposed (as agreed to in the Conference committee report), according to Del. Gaines. Without the special session, some $22 million would be cut from statewide health and human services alone. Early contention seemed to hinge on the issue of bringing gaming facilities into Princes George's County, a move viewed by many in the Senate as critical for future revenue, but firmly opposed by 11 of the 23 County delegates.


Del. GainesSaid Gaines, "It was very, very disappointing to me that we didn't finish. The Senate was very concerned that we didn't have a gaming facility in the state.  It got very contentious. Many in Prince George's were no's. Firm no's. We just have to stay strong and come home with the budget we passed in tact."


They did.


According to MarylandReporter.com,  a $260 million package including tax hikes for those earning $100,000 and up was passed, ensuring continued programs and services . The issue of gaming is scheduled to be addressed at another special session in July. See the approved FY 2013 Budget and related information, here.


But, what's the real 'take away' here?  With so many moving parts, how are community-based nonprofits supposed to know what's really important, what isn't and how to make a difference at critical junctures--like these special sessions--going forward?


Both Gaines and Bogdan spoke to the importance of knowing the issues and knowing the key decision-makers around them.  According to Gaines, formerly with the Department of Health and Human Resources and current Vice-Chair of the Appropriations Committee, it's imperative to see legislators (esp. those with experience or education aligned with your mission) as potential allies. For Bogdan, connecting the dots between public policy and human impact, it's about using the inherent strength in numbers to get a particular point across.


"I want to see myself as your advocate in Annapolis" said Gaines, "I've had conversations with a couple of HSC members here and they've given me good advice on ways to bring things needed in the County as well as the State.  It's been troubling to me to have Prince George's County seen as being neck-and-neck with other counties - to be at the bottom. I don't want us to be at the bottom. I want to be number one."


Henry Bogdan, MD NonprofitsSaid Bogdan, "It's really important for legislators to have personal phone contact and phone calls (from nonprofits).  I don't think the Delegates get nearly as many personal phone calls as you might think.  And, it carries a lot more weight than you might think.  If you can't get to Annapolis, it's really important to  tell them you'll have their back - just do what needs to be done. "


Here are several ways the speakers suggest to help local leaders:


1. Get Evidence
Document the success of your specific program or service and correlate it to a positive trend (eg., decreased crime)


2. Speak Up
Know that funding will be cut if leaders don't see your face. Learn how to advocate in simple, effective ways.
 

3. Get Creative
Be willing to try a new solution to an old problem.  Said Gaines, "I don't consider it a failure if it has the potential to help."
 

4. Try Collaboration
Work with HSC to create a "Nonprofit Wish List" (Link to email) to share with Delegates and others.
 

5. Show Up
When engaging leaders and legislators, know: (a) How you uniquely solve problems (b) How  "face time" generates real impact (think quality, not quantity).
 

There's no shortage of work to be done. And, according to Bogdan, there's really no better time for nonprofits to get to it.
 

"The eight counties that took the most severe cuts (in the recent budget sessions)were the lower revenue ones, including Prince George's." said Bogdan," The ability to fund public services going forward will depend on the public knowing what you do - so those people can help you tell decision-makers. If you're a nonprofit you should want to be visible. You have to build relationships. You have to educate." 

 

To learn more about HSC advocacy efforts and to take part in them, visit us at www.hscofpgc.org.

LEADERSHIP | 14 Tips for Conflict Resolution

The Nonprofit Times 

 

In a setting as large and diverse as a nonprofit board, conflicts are bound to happen. It's the nature of the beast. The key is to know how to successfully resolve them when they do arise.
 

In their book "The Best of Boards," Marci Thomas, CPA, MHA and Kim Strom-Gottfried, Ph. D., discuss ways that boards can defuse conflicts. They wrote that conflict resolution requires not only effective individual communications, but also a climate that supports respect, transparency, and straightforward treatment of differences.

 

Thomas and Strom-Gottfried also suggest nonprofits create a code of ethics to deal with conflicts. They referenced one such code created by Nancy E. Algert and Christine A. Stanley in their book "Conflict Management."

 

Those ideas include:


* Remember that every member is responsible for the team's progress and success.
* Listen to and show respect for the contributions of other members.
* Criticize ideas, not persons.
* Do not allow hidden agendas.
* Do not allow collusion.
* Strive for consensus.
* Resolve conflicts constructively.
* Pay attention; avoid disruptive behavior.
* Avoid disruptive side conversations.
* Allow only one person to speak at a time.
* Ensure that everyone participates and that no one dominates.
* Be succinct; avoid long anecdotes and examples.
* Understand that pulling rank is not allowed.
* Attend to your personal comfort needs at any time but minimize team disruption.

 

  Share your conflict resolution strategies with HSC at insight@hscofpgc.org.

Cultivating a Culture of Ethics & Accountability

National Council of Nonprofits 

 

PRINCIPLES & PRACTICES
There is no single standard of "best practices" that applies to all nonprofit organizations. The nonprofit MD Standards of Excellencesector is far-reaching and diverse, encompassing organizations that are small all-volunteer groups serving a local community to those that employ hundreds of employees and work all over the world. Some nonprofits are highly regulated, and must comply with health and housing codes, or accreditation standards, and others choose to ascribe to principles of practice on a voluntary basis, simply out of a desire to be soundly operated, accountable, and ethical organizations.


Why is it Important for Nonprofits to Establish Guiding Principles and Practices?
Even if your nonprofit is not required to adopt standards of conduct, you may decide to aspire to certain principles of practice that will help your organization operate legally, prudently, and ethically. Many nonprofits find that having a benchmark against which to measure their own practices is helpful. The principles of practice linked to below is an example of how organically, over the course of several years, State Associations have embarked on a thoughtful process, in conjunction with nonprofit leaders in their states, of identifying and recording the principles by which nonprofits in their state should operate. Some State Associations have adapted principles developed in other states for use by the nonprofits in their own states. Others have developed not only principles of practice, but also workbooks for use in introducing and raising awareness among board and staff members about their state's principles. 


The National Council of Nonprofits encourages you to explore the principles developed by your State Association, and to raise awareness about these principles among nonprofits and board members, so that collectively, as a sector, the principles of accountability and transparency, strong financial oversight, responsible fundraising, and effective governance, among other important principles, will be reinforced through sound practices at every nonprofit. Grantmakers and the donating public may also look to principles of practice as guideposts for identifying well-run and effective nonprofits.


Check out Maryland's Standards of Excellence program, here.

Copyright © 2012 - Human Services Coalition. All rights reserved. Insight is published monthly by Human Services Coalition of Prince George's County, Inc.  E-mail: insight@hscofpgc.org, Web site: www.hscofpgc.org.  Phone: 301-429-0414.

Writer & Editor: Dawn Goodman Washington. Contributors: Marti Worshtil.  Executive Director: Donna Crocker Mason.