Hampton Roads
Employment News
Volume 7 July 2008
In This Issue
Performance Coaching vs. Termination
Virginia Competes
Effective Ways to Motivate Employees
 
When Should Performance Coaching End and Termination Begin
 
Dear Joan:

When do I know it is time to stop coaching someone, stop trying to make them fit in, and just let them go? The receptionist in our office is basically a sweet kid, but that's just it - she is still a kid. I have read your articles regarding knowing when it is time to leave a job, and I believe that is what she needs to do. But how do I tell her that? She is doggedly working because she desperately needs the money, not because she likes her job. Her heart is not in her work at all. (I did not hire her; she was in place when I started.)
 
She has stated that she wants to succeed in the company, but her actions have not reinforced that statement. She often rushes through her work (which adversely effects the quality of her work), or looks for ways to push projects off onto others, or blames others for things that go wrong, but yet she was very disappointed when she was passed over for a promotion into a new administrative assistant position. She projects an attitude of "it's not my job," and "I'm not getting paid for that." I could never count on her to come in early or stay late in a work emergency. She is going to school in the evenings, and that takes priority over any work needs that may spill over 5 p.m.
 
Our business is very image-conscious. Her grooming and attire are less than desirable for her role (although a bit better since I specifically outlined that she needs to present a well groomed, professional appearance). She says she's not a "girly girl," and that she can't afford, nor is she interested in, clothes, shoes, or haircuts. (I have considered offering a clothing allowance, but if she is genuinely not interested in her appearance, I don't think that that would help.)

As office manager, I believe I have fostered a very positive work environment. I have consistently encouraged my admin staff to take pride and ownership in their work, to look for better ways to do things. I encourage (and the company pays for) professional development courses. I have specifically outlined everyone's role and responsibilities, so there is no ambiguity in anyone's position. We have all set goals. I regularly give feedback to my administrative team.

The other administrative team members are bright, professional, happy at work, and succeeding in their careers. It boils down to the fact that this person just does not fit our needs in the highly visible position of receptionist, and there is no other position in our company for which she is qualified.
Again, she is a good kid, but this position is not a fit for her, and I can see that. How can I encourage her to move on, find herself, and look for something that makes her happy? I know I can just terminate her, but I want her to somehow learn from this experience.
 
Answer:
Everyone should be so lucky. Good mentors and coaches who truly care about their employees' vested interests are hard to find. You know what you have to do-for your sake and hers-but you want me to validate what you need to do. So here it is: she needs to go.
 
 
Featured Candidates


This summer Reliance Staffing has been interviewing some of the brightest Administrative Professionals.
 
Are you seeking Administrative or Paralegal help?  Keep reading: 
 
Kimberly, newly registered with our Virginia Beach office in July.  Kimberly is a graduate of Great Bridge High School.   Kimberly offers three years of extensive administrative experience and she is seeking a position with a company where she can grow professionally.
 
In addition, Maria also joined our Virginia Beach team this month.  Maria has over ten years experience working with government contracts and is a graduate with the University of South Florida.  Maria is also seeking a challenging Executive Level Administrative position in the Hampton Roads area.  Contact Chey Amie for details, 490-1700.
 
Donna, another example of one of our great candidates comes with an extensive history of Paralegal, Legal Assistant and Administrative abilities; most recently for construction and government contractors. Contract Jeri Redas for more details, 382-7222.
 
We are looking forward to assisting our new candidates in finding fulfilling new positions that'll help further their career goals.

 
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The Hampton Roads economy has an impact on all who work and live in the region.  With the United States and world market in a constant state of change, it's nice to keep a pulse on the local market.  This monthly newsletter should prove to be helpful and informative regarding employment in the Hampton Roads area.

 

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Virginia Competes Nationally for Logistics Business

Virginia serves as a gateway for international business. Our world-class seaports in Hampton Roads handle the third-most containerized imports and exports of any East Coast harbor. Public and private investment in new capacity at the Port of Virginia should position it to be the number one East Coast port. Furthermore, a recent study by the Mason School of Business at the College of William and Mary shows that the Port of Virginia accounted for over 340,000 jobs across the Commonwealth with a $41.1 billion economic impact in 2006.

The nature of global logistics and international trade place Virginia in competition with numerous other regions for the capital investment and jobs created by global logistics companies. Beginning in 2000, major retailers such as Wal-Mart and Target, and third party logistics providers ("3PLs"), who provide value-added services to retailers and manufacturers, began diversifying their site selection for warehousing, fulfillment, and distribution centers from reliance on one specific region, e.g. Hampton Roads, or even in one state. Often, developers of industrial real estate throughout the Commonwealth are competing for tenants against developers in New York / New Jersey, Pennsylvania's I-81 corridor, Savannah and Atlanta, Georgia, and other regions. How well-positioned is Virginia to compete against these other regions?

The Port of Virginia is investing in major expansion to handle growing container trade well into the future. On September 7, 2007 APM Terminals, one of the world's largest operators of container terminals and a subsidiary of Maersk,Inc., officially opened its $503.8 million, 291 acre container terminal in Portsmouth. The third largest and most highly automated container terminal in the United States doubles the capacity of the Hampton Roads Harbor to 4 million twenty- foot equivalents (TEUs). Virginia International Terminals, Inc., the non-stock, non-profit operating company of the Virginia Port Authority ("VPA"), is in the midst of a nearly $400 million wharf expansion and modernization of its largest container terminal, Norfolk International Terminal. More importantly, Congress approved $356.1 million in funding for the new Craney Island Marine Terminal, which, when it opens in 2017, will again double the harbour's capacity to 8+ million TEUs annually.
 
 
Effective Ways to Motivate Employees
 
What's the Drive? 
What is it that drives an employee? More specifically, what is it that causes an employee to WANT to do his or her job? After all, the answer to this question is the key to the motivation of employees and employer happiness. And, even more important than knowing what it is that motivates an employee is whether or not this "motivation" is something that will cause an employee to go through the motions of doing the job or instill actual desire for a job well done in the employee's mind.

The answers to these questions and more are what should always be on every employer's mind if they are to create effective, productive workforces. A lack of motivation is a true killer, as anyone certainly knows.
 
Show Me the Money, Or Not
Popularized by the movie Jerry Maguire, staring Tom Cruise and Renee Zellweger, "Show me the money" has become a commonly used term in society. And, often, this is the basis for what most people think is at the top of the list for employee motivation. But, is it?

Naturally, higher pay is never frowned upon. There is not a person in the world that couldn't use more money. Between bills, children, higher education, and personal desires, among many other reasons, money is a factor that can never be ignored. It is a need that we must all have filled.

Many companies use money as incentive for motivation. Is this wrong? Not necessarily. Big pay raises and bonuses are always something that a person can use and these are things that will certainly never be turned down. Cash is a motivator that will always be popular. And, if possible, money is always a good choice to use for employee motivation because who doesn't like money?

But, money should not be the ONLY tool used from the toolbox of motivation. There are many other choices for motivational increase. In fact, many employees who claim money is the only thing that will drive their motivation higher do so because there is a lack of any other form of compensation. This frame of mind adheres to the comment so often heard, "Well, they better pay me more money or give me a bonus because I'm sure not getting anything else out of working here." In other words, there sure isn't anything else the employee is receiving that even remotely resembles compensation to increase motivation.

Something Else
Employee contribution is something that can increase employee motivation. If an employee is regularly able to contribute thoughts, ideas, and suggestions to problems at hand or regular work activities, that is a feeling of accomplishment which goes a long way. It makes an employee feel as though he or she is important and, hence, their motivation is elevated.

Recognition is another form of motivation. If all an employee hears is the things he or she does wrong, the opposite affect of motivation will occur. Of course, an employee is going to do things wrong, at times. But, they will inevitably do things right, as well. Let them know when this happens, always.
If an employee feels he or she has the respect of his or her peers and colleagues, this is another motivation booster. Stifle negative comments in the workplace. Do not allow employees to talk down to one another and/or "drag each other through the mud". Likewise, make sure you don't do the same when other employees are able to see it happen to a fellow co-worker. That's bad for moral and only downplays motivation.

Keeping an employee "in the loop" is something else that is important to motivation. When an employee feels he or she is not up-to-date with what is occurring in the company or their department, that is a message to the employee that says, "You are not important." That's not the kind of message that increases motivation. Keep information flowing to each employee; let them know what the company is doing and the direction it is taking.

Stay flexible. Make an absolute effort to ensure your employee is not tied up in red tape. If an employee is not able to solve problems with a degree of flexibility because there are too many company rules hampering common sense progress, an employee feels nothing but frustration. Motivation is not built on frustration.

Constant check-in with higher-ups when working on a project undermines an employee's confidence and willingness to think for themselves. It also deteriorates motivation.

Make sure plenty of sufficient resources are available for an employee's use. Motivation cannot thrive if an employee is constantly faced with having inadequate resources to do the job.

Create a fun and stimulating work place. Let everyone address each other on a first name basis or have a "casual dress day". Encourage employees to create a work environment that is as comfortable as possible and not so office-like by bringing in personal pictures and things such as plants, for example. This will only promote creativity and, in the long run, increase motivation.
Communicate with your employee. Find out what interests them and what doesn't. Speaking with an employee frequently shows that you care about them in more ways than simply wanting them to keep up with productivity. This will increase an employee's motivation as well.

Points to Remember
Keep these points in mind and motivation will have a chance to soar:
  1. Employee contribution important
  2. Recognition from an employer a must
  3. Retaining respect of peers and colleagues
  4. Keeping employee informed
  5. Stay flexible and make sure the employee can avoid as much red tape as possible
  6. Constant check-in with higher-ups only leads to micro managing and lack of motivation
  7. Make sure an employee has sufficient resources available to them
  8. Create a fun and stimulating work environment
  9. Make sure you communicate
 
Keeping these methods of compensation in mind is what it takes to understand what it is that drives your employee to want to do a better job. They must WANT to do a better job or the work they do will never be as excellent as it could be. If you are ever in doubt as to what it is that drives your employee, simply ask, either in a group meeting or one-on-one. In fact, asking an employee what it is that motivates him or her is a good idea right from the start. Then, you can always be sure of what to provide.
 

All in all, make sure that money isn't the only thing you can offer an employee to increase his or her motivation. If it is, then as soon as the money is better somewhere else, your employee's motivation will definitely increase,working for the other company.
 

Myron Curry
Myron Curry is President and CEO of www.BusinessTrainingMedia.com a leading corporate training and development company based in Encino, California. Myron has over 20 years of successful management and business development experience. He has worked with leading fortune 500 companies and has written numerous articles. You can contact Myron at: myron@business-marketing.com or visit his company's web site www.businesstrainingmedia.com 
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  • 490-1700 Virginia Beach
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You don't put up with unreliable, unmotivated employees;
we don't either.  Reliance only accepts one quarter of the people who apply with us.  If you're looking for people who brave the most rigorous interviews and meet the highest standards, take a look at Reliance.   Visit Reliance Staffing on the web here.
 
Offer Expires: Dec 1, 2008