
I want to share a practical idea to help you strengthen your business for 2009. Do not miss these opportunities to connect with your customers, strengthen your relationships, and ultimately help grow your business.
Send transactional emails. An email to confirm new order, provide expected delivery time, give order tracking information, remind registrants of an event, or to thank customers for their business is an easy way to provide value to your customers and continue the relationship. Recipients say transactional emails are the ones most worth reading.
Additionally, these emails are an opportunity for you to gain more revenue by promoting related products, services or events. For example, if you are a retailer confirming an order for winter gloves, include a section in the email showing other popular products to keep warm. Or if you are a wellness center thanking a customer for using your nutritional services, recommend a boot camp class and give them a discount coupon. Just be sure to use the 80/20 rule here - don't let promotions take up more than 20 of the email.
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